Cold Water Tackle

The description on the product page of this product states that it ships within 4-business daysCustomer ordered product on 8/16, shipped on 8/22, which is 4-business daysAdmittedly we have been having e-mail issues as we've switched providers recently and it seems likely that any messages
regarding issues with the order were lostWith that said, that is not the fault of the customer and to help make this right, we will issue a complete refund of the product with no expectation of a returnThe refund will be issued todayWe apologize for any frustration that this order caused you and will do our best to make sure something like this doesn't happen againThanks for your business

Consumer states that the business has contacted him directly and apologized for the communication issuesThey provided instructions on returning item and as of today have confirmed they have received the returned itemConsumer expects to receive refund by Thursday based on company estimated
timeframe

Review: Order 15322 included [redacted] Tall 13" Special Mate Tackle Box $59.95This item did not meet my expectations.Ordered March 9, 2015March 12, 2015 First contacted Cold Water Tackle via email requesting RMA for return.March 16, 2015 second contact via email requesting RMAAround the end of March 2015 called Cold Water Tackle and only got voicemail, Left message requesting return instructions.As of April 13, 2015 never received phone call or email back from Cold Water Tackle.Desired Settlement: Send me an RMA number so that I can return item and refund full purchase price

Consumer

Response:

Consumer states that the business has contacted him directly and apologized for the communication issues. They provided instructions on returning item and as of today have confirmed they have received the returned item. Consumer expects to receive refund by Thursday based on company estimated timeframe.