Coldesi, Inc.

We purchased an Avance 1501C embroidery machine from Coldesi this summer. I have had little problems with the machine since we got it but assumed since I was new with a 15 needle machine it could be me. I have had a single needle machine and it is a big jump. The thread breaks with the machine became totally unreasonable. Every 8-14 stitches. I contacted their support. We have had 27 emails back and forth. The pics they sent me for fixing the issue were different. They say it is critical to position the timing hook in a certain position. However, I have pics of 3 different positions that it is in from them. It is very hard to work by email especially with the pics that they sent me. I asked that a tech call me. Of course they said they would. NEVER HAD A CALL. Customers are not a priority with this company. Please do your research before buying one of their machines.