Coldwell Banker Burnet Realty

Re: Complaint ID [redacted] Dear Ms***,Thank you very much for informing me of the outcome of my complaint against BOSS Landscaping and Snow Plowing of [redacted] PAI am satisfied with the outcome of my complaint, and I am happy that there is an agency through which I can voice my concerns about local businesses and their impact on my rights as a home owner in the City of ***I must say that in my calls to BOSS, Office Manager, Julie H [redacted] , could not have been nicer or more respectful, and I sincerely appreciated her attempts to solve the problem from her deskSome miscommunication between the office and the plow operators must have occurred, but it is obvious that directions to the staff have now been givenDuring the last snowstorm, I observed the plow driver clearing our neighbor’s driveway and depositing the snow to the side of the driveway on their property, which is proper procedure.I appreciate your prompt attention to this matterSincerely, [redacted]

February 26,2016Re: [redacted] , ID # [redacted] Dear [redacted] ***This letter is in response to complaint filed against BOSS Landscaping & Snow removal by [redacted] We plow Mrs [redacted] 's neighbor's driveway in the winterThere was an issue where a couple of new guys were pushing snow across the street and onto her propertyThe first time it happened was on 1/13/I spoke with Mrs [redacted] and apologized and told her it wouldn't happen again.Then I received a phone call from her on 01/18/2016, stating the driver had done it againI couldn’t believe it...I was almost as frustrated as she was! I called the owner to find out HOW and WHY this happened againApparently a different plow driver was on the route that day and he did the same thingI spoke to Mrs [redacted] , explained what happened, apologized again and told her that I would take care of this situation once and for allAt that point I wrote on the plow list in big red letters"DO NOT PUSH SNOW ACROSS STREET."I also personally spoke with both drivers and told them they COULD NOT push snow on other people's property EVERSince then, we have had no problems with them pushing snow on her propertyPlease let Mrs [redacted] know that we are sorry for any inconvenience this caused her family.Sincerely,Julie H [redacted] Office Manager

February 26,2016Re: [redacted], ID #[redacted]Dear [redacted]This letter is in response to complaint filed against BOSS Landscaping & Snow removal by [redacted]  We plow Mrs. [redacted]'s neighbor's driveway in the winter. There was an issue where a couple of new guys were pushing...

snow across the street and onto her property. The first  time it happened was on 1/13/2015 I spoke with Mrs. [redacted] and apologized and told her it wouldn't happen again.Then I received a phone call from her on 01/18/2016, stating the driver had done it again. I couldn’t believe it...I was almost as frustrated as she was! I called the owner to find out HOW and WHY this happened again. Apparently a different plow driver was on the route that day and he did the same thing. I spoke to Mrs. [redacted], explained what happened, apologized again and told her that I would take care of this situation once and for all. At that point I wrote on the plow list in big red letters"DO NOT PUSH SNOW ACROSS STREET."I also personally spoke with both drivers and told them they COULD NOT push snow on other people's property EVER. Since then, we have had no problems with them pushing snow on her property. Please let Mrs. [redacted] know that we are sorry for any inconvenience this caused her family.Sincerely,Julie H[redacted] Office Manager

Re: Complaint ID [redacted]Dear Ms. [redacted],Thank you very much for informing me of the outcome of my complaint against BOSS Landscaping and Snow Plowing of [redacted] PA. I am satisfied with the outcome of my complaint, and I am happy that there is an agency through which I can voice my concerns about local businesses and their impact on my rights as a home owner in the City of [redacted]I must say that in my calls to BOSS, Office Manager, Julie H[redacted], could not have been nicer or more respectful, and I sincerely appreciated her attempts to solve the problem from her desk. Some miscommunication between the office and the plow operators must have occurred, but it is obvious that directions to the staff have now been given. During the last snowstorm, I observed the plow driver clearing our neighbor’s driveway and depositing the snow to the side of the driveway on their property, which is proper procedure.I appreciate your prompt attention to this matter. Sincerely,[redacted]