The following is Day-Lum Rentals & Management’s response to the Revdex.com complaint filed by [redacted] Landford.On July 12, 2016, the complaining applicants submitted a residential rental application...
with Day-Lum Rentals & Management. At that time, they paid $30.00 in application fees. They were informed in writing that the application fee of $15.00 per an adult is non-refundable and is used to help offset the costs of completing credit, criminal and other background checks on each adult. The purpose of the background checks is to determine if applicants meet our criteria for becoming prospective tenants. The criteria is attached to our lists of available properties. Applicants are informed that the information we review includes a credit check; verification of income to confirm monthly household income of 2.5 times the amount of rent; landlord references for the previous three years; employment and personal references; arrest records; and, sex offender check. The properties we rent and manage are owned by people who entrust us with the responsibility of not renting their property to people who may damage the property or not pay the rent. We are required to protect the owners’ property and interests and to protect other people who may live near a new tenant.On the rental applications, the complaining applicants declared that all reported information on the applications “is true, correct and complete to the best of my knowledge. I understand that my application may be denied or my lease may be terminated later if I have furnished false or incomplete information…I understand that my $15.00 application fee is NON-REFUNDABLE.” While processing the applications in this case, it was determined that they had no verifiable credit history, an unverifiable and/or incomplete rental history and one of them had an unreported criminal background. Based on these findings, their rental applications were denied in accordance with our written Tenant Selection Policy.In response to the allegation we “falsely posted” that a home on [redacted] accepted tenants who receive Section 8 assistance, it is noted that that home was leased to a new tenant on June 29, 2016, which was two weeks prior to the date that the complaining applicants submitted their applications and paid the application fees. The complaining applicants did not rely on any potential misinformation in our listing about the [redacted] home when they submitted their applications and paid the application fees on July 12, 2016 as that home was removed from our listings of available rental units on or before June 29, 2016. Furthermore, our listings state that information about available units is subject to change without notice. Day-Lum Rentals & Management is pledged to the letter and the spirit of government policy for the achievement of equal housing opportunity throughout the nation. We encourage and support affirmative programs in which there are no barriers to obtaining housing because of race, color, religion, creed, sex, age, handicap, sexual orientation, HIV status, source of income, familial status, ethnicity or national origin. We made many unsuccessful attempts to obtain acceptable rental, credit and criminal histories for the applicants and we believe we treated the applicants with courtesy, consideration and respect throughout the application process. Due to their past histories and actions, we were unable to approve them as potential tenants. Based on the time, effort and expenses we incurred in processing their applications, we are unable to reimburse their NON-REFUNDABLE application fees of $30.00 as we would have to reimburse the fee to all prospective tenants in our effort to treat all applicants equally.
The following is Day-Lum Rentals & Management’s response to the Revdex.com complaint filed by [redacted] Landford.On July 12, 2016, the complaining applicants submitted a residential rental application...
with Day-Lum Rentals & Management. At that time, they paid $30.00 in application fees. They were informed in writing that the application fee of $15.00 per an adult is non-refundable and is used to help offset the costs of completing credit, criminal and other background checks on each adult. The purpose of the background checks is to determine if applicants meet our criteria for becoming prospective tenants. The criteria is attached to our lists of available properties. Applicants are informed that the information we review includes a credit check; verification of income to confirm monthly household income of 2.5 times the amount of rent; landlord references for the previous three years; employment and personal references; arrest records; and, sex offender check. The properties we rent and manage are owned by people who entrust us with the responsibility of not renting their property to people who may damage the property or not pay the rent. We are required to protect the owners’ property and interests and to protect other people who may live near a new tenant.On the rental applications, the complaining applicants declared that all reported information on the applications “is true, correct and complete to the best of my knowledge. I understand that my application may be denied or my lease may be terminated later if I have furnished false or incomplete information…I understand that my $15.00 application fee is NON-REFUNDABLE.” While processing the applications in this case, it was determined that they had no verifiable credit history, an unverifiable and/or incomplete rental history and one of them had an unreported criminal background. Based on these findings, their rental applications were denied in accordance with our written Tenant Selection Policy.In response to the allegation we “falsely posted” that a home on [redacted] accepted tenants who receive Section 8 assistance, it is noted that that home was leased to a new tenant on June 29, 2016, which was two weeks prior to the date that the complaining applicants submitted their applications and paid the application fees. The complaining applicants did not rely on any potential misinformation in our listing about the [redacted] home when they submitted their applications and paid the application fees on July 12, 2016 as that home was removed from our listings of available rental units on or before June 29, 2016. Furthermore, our listings state that information about available units is subject to change without notice. Day-Lum Rentals & Management is pledged to the letter and the spirit of government policy for the achievement of equal housing opportunity throughout the nation. We encourage and support affirmative programs in which there are no barriers to obtaining housing because of race, color, religion, creed, sex, age, handicap, sexual orientation, HIV status, source of income, familial status, ethnicity or national origin. We made many unsuccessful attempts to obtain acceptable rental, credit and criminal histories for the applicants and we believe we treated the applicants with courtesy, consideration and respect throughout the application process. Due to their past histories and actions, we were unable to approve them as potential tenants. Based on the time, effort and expenses we incurred in processing their applications, we are unable to reimburse their NON-REFUNDABLE application fees of $30.00 as we would have to reimburse the fee to all prospective tenants in our effort to treat all applicants equally.