Coldwell Banker Distinctive Homes

My name is [redacted] and I am the Broker/Owner of Coldwell Banker Distinctive HomesOn November **, 2016, [redacted] owner of [redacted] *** called [redacted] and [redacted] , of my office to inform them that his current tenant would be vacating between and asked if they could stop by his residence in [redacted] to list the [redacted] property as a rentalAs they were sitting together at this meeting, [redacted] called [redacted] to discuss showing the property for rent while she was still occupying the premises [redacted] said she would have no problem showing the property [redacted] and [redacted] discussed with the landlord and [redacted] their ability to accompany all showings on this property as to not cause any inconvenience to [redacted] ***This information would be given to our front desk administrator through whom all appointments in the office are scheduledAgain, [redacted] and [redacted] discussed [redacted] ***’s notice to initially vacate effective December **, 2016, despite having paid rent through the end of December On November **, 2016, the property was marketed on MLSLI (Multiple Listing Service of Long Island) together with multiple other sources including [redacted] Each listing was the same, since they are fed from either our Coldwell Banker management system or the Multiple Listing ServiceAll postings referenced the same occupancy date as OT, which stands for “On Title”, or upon lease signingASAP would mean immediate occupancyThis was not how the property was represented at any time, on any social media or marketing websiteIf it was referenced as “Immediate” for occupancy on any site, these feeds were not authorized by our officeThe phone calls were immediate as rentals are at a premium right nowThe prospects that [redacted] spoke with were informed that the property would not be available for occupancy until after December 15, 2016, as the current tenant would be vacating the premises on that date or within a few days after [redacted] then called [redacted] on 11/30/to work out a schedule with her that the property could be shown [redacted] had explained to [redacted] that she worked from home and that showing the property during business hours would be an imposition for her with her employmentWhat about evening hours? That would not work for [redacted] either [redacted] informed our administrator that the property would be shown by appointment with [redacted] on weekends only, with [redacted] or [redacted] accompanying all showings, as it was not our intention to disrupt or inconvenience her in any wayDuring that same call, MsKochman set up appointments on Saturday, 12/3/at 10:am & 10:am because [redacted] told her that back to back appointments would be the least inconvenient to herOn 12/2/I received a call from [redacted] somewhere between 5:pm to 6:pmShe was upset and told me that there will be no showings on the property at all because someone knocked on her door about the rentalI apologized and told her that people may be knocking on the door thinking she is the landlordBy speaking with her as landlord, prospective tenants may have thought they might avoid paying a rental fee to a brokerShe proceeded to tell me how unprofessional my office was that we would allow people to knock on her doorShe said she was contacting [redacted] KearneyWithin minutes of this call, I received a call from [redacted] Kearney [redacted] had called him like she said she would and she was irateI informed him that [redacted] would not allow us access to the property at allHe apologized for [redacted] and shared with me that at times [redacted] can be difficultHe appreciated our patience and was aware that we would not send people to the property [redacted] said he was going to call MrsKochmanI also spoke to [redacted] that evening to tell her she would have to cancel her appointments for Saturday morning [redacted] did not have any of the paperwork at her home with contact information for the tenants she was supposed to meet Saturday morning, so she went to the property to wait for the prospective tenants to show up at 9:45am on Saturday 12/3/ [redacted] was outside raking leavesThe prospects pulled up for their supposed appointment [redacted] approached [redacted] to tell her she was just there to inform the prospective tenants that there were no showings on the property [redacted] proceeded to yell at one of the prospective tenants [redacted] and these people then leftOn Monday, December 5, 2016, [redacted] called my office and asked to speak with meI was out of the office with a family emergency, so [redacted] spoke with my manager, Gina Marie B [redacted] She told MsB [redacted] that she was not vacating the premises until January 1, and that [redacted] and [redacted] were both made aware of this change in her plansDespite this claim, both [redacted] and [redacted] said this was the first they were hearing of a January 1, vacancy date [redacted] proceeded to tell MsB [redacted] she was upset because she was told by a friend in real estate that the listing stated immediate occupancy and that she had people knocking on her door all hours of the day and night and that she was fearful for her safetyMsB [redacted] apologized for this inconvenienceMsB [redacted] also shared with her that people are just inconsiderate and she apologized again for the inconvenience this caused [redacted] ***MsB [redacted] assured her that at no time was anyone, prospective tenant or agent, ever authorized or recommended by someone in this office to approach the property without a confirmed appointment with [redacted] and without representation by a real estate agentShe also shared with [redacted] that she was misinformed by her real estate agent- friend and that the property was not available for immediate occupancy, nor was it stated on any marketing site that is was available for immediate occupancyShe was quite upset and told her she would be calling [redacted] again to discuss her displeasure with the unprofessional manner our office has handled this situationTo date as of December 12, 2016, we have received over inquiries regarding the property [redacted] has done her best to return every call, leaving messages for those prospects she was unable to reachAt one point, she had received so many calls, her voice mail was full and she was not able to immediately clear all the messagesSome of these prospects then called the office and were told by our administrator that [redacted] would also be sent an email about their inquiry, and that [redacted] would try to return all calls in a timely fashionBy December 1, 2016, [redacted] had received numerous tenant applications to rent the premises, sight unseen and prospects calling the office were told the property was no longer available as we had many viable applicationsI hold myself, my agents and all employees of my company to the highest of standards, as I currently sit as the Chairperson on the Ethics and Grievance Committee of the Long Island Board of RealtorsI have served on this committee for approximately yearsNeedless, to say, I am disheartened that this claim, with so much misinformation, has been registered against my businessOn each occasion that [redacted] called this office or MrsKochman, her concerns were listened to and she was treated with respectHer complaint about the listed occupancy date of the premises being unacceptable is unwarranted, as stated previously, because on no occasion was this property marketed by my office as being available for immediate occupancyEveryone in this situation has been extremely accommodating to [redacted] *** [redacted] is seeking an apology for the unprofessional and disrespectful manner in which she claims our office behavedShe has been given multiple apologies from members of this off ice, not for our behavior, but with respect to the behavior and actions of other peopleUnfortunately, the actions of the public were and are out of our controlWe made every accommodation possible as to not inconvenience [redacted] with respect to a schedule to show the property for rentThankfully, rentals are in high demand or this may have created a hardship for my client, [redacted] KearneyIn no way, at any time, did any representative of my company behave in an unprofessional or disrespectful manner towards [redacted] ***On December 10, 2016, [redacted] vacated the property located at Long Beach Drive, [redacted] ***, New York

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My concerns are detailed below I initially told my landlord I expected to be moved out by December *** at which time the property could be shown without having to consult meThe fact currently remains that rent was paid for the entire month of December No refund was requested or received for any days after the date I moved out Unless rent can be accepted by two different parties for the same property for the same time frame the availability of the property would not be until January *, The listing occupancy was listed as "ASAP" not January *, as confirmed by separate realtors My landlord informed me that his intent was to list the property as January *, availability The owner of the brokerage told me that she had no control of the information that was posted on the internet - when in fact Coldwell Banker does have control especially if the information in their listing is not accurate and also affects the privacy of an individual No attempt to address and fix the problem was made and no other offer was made to address my concerns (posting a sign on the property with the agent's contact information and saying Do Not Disturb - etc) Instead I was told that I basically had to deal with the problem This is unprofessional in my opinion and lacks respect for my privacy and for the fact that this was my home The landlord informed me the listing was for January *, This, by way of the reply from the business below, seems to not be the case. The assumption from the reply received from the business that my work hours are 9- They are not The reply to the Better Business complaint states in part: "On 12/*/I received a call from *** *** somewhere between 5:pm to 6:pmShe was upset and told me that there will be no showings on the property at all because someone knocked on her door about the rental."This is not why the appointments for the next day were cancelled They were cancelled because my privacy was violated by falsely publishing on the internet that the property was CURRENTLY available - which caused people to come knock on my door during evenings, weekend and work hours and because the office made no attempt to fix it and instead blame was placed on the websites and the public for being at fault instead of them attempting to fix their error On December *** I told Gina B*** that I was PAID through December *** and that the property was available to rent on January *** My move out date discussed with my landlord does not affect the facts of when the property is rented through and paid through Gina, during the conversation, told me that she would have to put me on the "back burner" because of personal issues Gina did not inform me that I was misinformed by my realtors - she told me she would have to pull the listing and look into and that she would call me back one she had She stated her concern for potential fines they may incur if the listing was not accurate She never called me back Regardless of the here say from each side the question really is whether occupancy and vacancy are one in the same If I am paid through the end of the month and move out earlier - the property I would think can not be rented for the same time frame by two different parties Therefore the date it is available for rent should go by the date I paid through and the date the landlord told you - January *, and not by the date I moved out Showing the property and renting it are two different scenarios Further I would offer that detailing here in this attempt to resolve an issue part of a conversation wherein the landlord supposedly told you that I was "difficult" to deal with is also rather unprofressional and frankly unnecessaryLet's focus on the facts. Regards,*** ***

My name is [redacted] and I am the Broker/Owner of Coldwell Banker Distinctive Homes. On November **, 2016, [redacted] owner of [redacted] called [redacted] and [redacted], of my office to inform them that his current tenant would be vacating between...

12/**-12/**/2016 and asked if they could stop by his residence in [redacted] to list the [redacted] property as a rental. As they were sitting together at this meeting, [redacted] called [redacted] to discuss showing the property for rent while she was still occupying the premises. [redacted] said she would have no problem showing the property. [redacted] and [redacted] discussed with the landlord and [redacted] their ability to accompany all showings on this property as to not cause any inconvenience to [redacted]. This information would be given to our front desk administrator through whom all appointments in the office are scheduled. Again, [redacted] and [redacted] discussed [redacted]’s notice to initially vacate effective December **, 2016, despite having paid rent through the end of December 2016. On November **, 2016, the property was marketed on MLSLI (Multiple Listing Service of Long Island) together with multiple other sources including [redacted]. Each listing was the same, since they are fed from either our Coldwell Banker management system or the Multiple Listing Service. All postings referenced the same occupancy date as OT, which stands for “On Title”, or upon lease signing. ASAP would mean immediate occupancy. This was not how the property was represented at any time, on any social media or marketing website. If it was referenced as “Immediate” for occupancy on any site, these feeds were not authorized by our office. The phone calls were immediate as rentals are at a premium right now. The prospects that [redacted] spoke with were informed that the property would not be available for occupancy until after December 15, 2016, as the current tenant would be vacating the premises on that date or within a few days after. [redacted] then called [redacted] on 11/30/16 to work out a schedule with her that the property could be shown. [redacted] had explained to [redacted] that she worked from home and that showing the property during business hours would be an imposition for her with her employment. What about evening hours? That would not work for [redacted] either. [redacted] informed our administrator that the property would be shown by appointment with [redacted] on weekends only, with [redacted] or [redacted] accompanying all showings, as it was not our intention to disrupt or inconvenience her in any way. During that same call, Ms. Kochman set up 2 appointments on Saturday, 12/3/16 at 10:00 am & 10:30 am because [redacted] told her that back to back appointments would be the least inconvenient to her. On 12/2/2016 I received a call from [redacted] somewhere between 5:00 pm to 6:00 pm. She was upset and told me that there will be no showings on the property at all because someone knocked on her door about the rental. I apologized and told her that people may be knocking on the door thinking she is the landlord. By speaking with her as landlord, prospective tenants may have thought they might avoid paying a rental fee to a broker. She proceeded to tell me how unprofessional my office was that we would allow people to knock on her door. She said she was contacting [redacted] Kearney. Within 10 minutes of this call, I received a call from [redacted] Kearney. [redacted] had called him like she said she would and she was irate. I informed him that [redacted] would not allow us access to the property at all. He apologized for [redacted] and shared with me that at times [redacted] can be difficult. He appreciated our patience and was aware that we would not send people to the property. [redacted] said he was going to call Mrs. Kochman. I also spoke to [redacted] that evening to tell her she would have to cancel her appointments for Saturday morning. [redacted] did not have any of the paperwork at her home with contact information for the tenants she was supposed to meet Saturday morning, so she went to the property to wait for the prospective tenants to show up at 9:45am on Saturday 12/3/2016. [redacted] was outside raking leaves. The prospects pulled up for their supposed appointment. [redacted] approached [redacted] to tell her she was just there to inform the prospective tenants that there were no showings on the property. [redacted] proceeded to yell at one of the prospective tenants. [redacted] and these people then left. On Monday, December 5, 2016, [redacted] called my office and asked to speak with me. I was out of the office with a family emergency, so [redacted] spoke with my manager, Gina Marie B[redacted]. She told Ms. B[redacted] that she was not vacating the premises until January 1, 2017 and that [redacted] and [redacted] were both made aware of this change in her plans. Despite this claim, both [redacted] and [redacted] said this was the first they were hearing of a January 1, 2017 vacancy date. [redacted] proceeded to tell Ms. B[redacted] she was upset because she was told by a friend in real estate that the listing stated immediate occupancy and that she had people knocking on her door all hours of the day and night and that she was fearful for her safety. Ms. B[redacted] apologized for this inconvenience. Ms. B[redacted] also shared with her that people are just inconsiderate and she apologized again for the inconvenience this caused [redacted]. Ms. B[redacted] assured her that at no time was anyone, prospective tenant or agent, ever authorized or recommended by someone in this office to approach the property without a confirmed appointment with [redacted] and without representation by a real estate agent. She also shared with [redacted] that she was misinformed by her real estate agent- friend and that the property was not available for immediate occupancy, nor was it stated on any marketing site that is was available for immediate occupancy. She was quite upset and told her she would be calling [redacted] again to discuss her displeasure with the unprofessional manner our office has handled this situation. To date as of December 12, 2016, we have received over 75 inquiries regarding the property. [redacted] has done her best to return every call, leaving messages for those prospects she was unable to reach. At one point, she had received so many calls, her voice mail was full and she was not able to immediately clear all the messages. Some of these prospects then called the office and were told by our administrator that [redacted] would also be sent an email about their inquiry, and that [redacted] would try to return all calls in a timely fashion. By December 1, 2016, [redacted] had received numerous tenant applications to rent the premises, sight unseen and prospects calling the office were told the property was no longer available as we had many viable applications. I hold myself, my agents and all employees of my company to the highest of standards, as I currently sit as the Chairperson on the Ethics and Grievance Committee of the Long Island Board of Realtors. I have served on this committee for approximately 20 years. Needless, to say, I am disheartened that this claim, with so much misinformation, has been registered against my business. On each occasion that [redacted] called this office or Mrs. Kochman, her concerns were listened to and she was treated with respect. Her complaint about the listed occupancy date of the premises being unacceptable is unwarranted, as stated previously, because on no occasion was this property marketed by my office as being available for immediate occupancy. Everyone in this situation has been extremely accommodating to [redacted]. [redacted] is seeking an apology for the unprofessional and disrespectful manner in which she claims our office behaved. She has been given multiple apologies from members of this off ice, not for our behavior, but with respect to the behavior and actions of other people. Unfortunately, the actions of the public were and are out of our control. We made every accommodation possible as to not inconvenience [redacted] with respect to a schedule to show the property for rent. Thankfully, rentals are in high demand or this may have created a hardship for my client, [redacted] Kearney. In no way, at any time, did any representative of my company behave in an unprofessional or disrespectful manner towards [redacted]. On December 10, 2016, [redacted] vacated the property located at 10 Long Beach Drive, [redacted], New York.