Roanoke Airport Transportation Services [redacted] Toll Free: ###-###-#### Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] Good Afternoon, With regard to the complaint lodged against us by the Revdex.com On 12/11/15, Mrs [redacted] called and wanted a last minute reservation to VTThe dispatcher, [redacted] booked the reservation When the customer arrived at our counter to pay, Our dispatcher confirmed with him that he was not student or faculty of VTThe customer replied that he has used us several times in the past and his rate has always been $According to the customer, the dispatcher had verbally agreed to the $ Our dispatcher replied that price was not discussed with his wifeThe customer said that he was not paying the $fare and shortly thereafter left our counter I called Mr [redacted] this morning to get more details of the event Mr [redacted] 's side of the story mirrored ours I apologized for the misunderstanding at our counter I also advised Mr [redacted] that the fare he was asked to pay was correctI also stated that what we should have done was honor the $fare with the understanding that moving forward, the rate will be $ As a sign of customer goodwill, I offered Mr [redacted] a complimentary ride with us Thank you, [redacted] General Manager Roanoke Airport Transportation Services [redacted] ***
Roanoke Airport Transportation Services [redacted] Toll Free: ###-###-#### Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] Good Afternoon, With regard to the complaint lodged against us by the Revdex.com On 12/11/15, Mrs [redacted] called and wanted a last minute reservation to VTThe dispatcher, [redacted] booked the reservation When the customer arrived at our counter to pay, Our dispatcher confirmed with him that he was not student or faculty of VTThe customer replied that he has used us several times in the past and his rate has always been $According to the customer, the dispatcher had verbally agreed to the $ Our dispatcher replied that price was not discussed with his wifeThe customer said that he was not paying the $fare and shortly thereafter left our counter I called Mr [redacted] this morning to get more details of the event Mr [redacted] 's side of the story mirrored ours I apologized for the misunderstanding at our counter I also advised Mr [redacted] that the fare he was asked to pay was correctI also stated that what we should have done was honor the $fare with the understanding that moving forward, the rate will be $ As a sign of customer goodwill, I offered Mr [redacted] a complimentary ride with us Thank you, [redacted] General Manager Roanoke Airport Transportation Services [redacted] ***