Coldwell Banker Fort McMurray

Hi, My name is Stephanie T [redacted] and I am the manger of Super Lucky Laundromat One of the customers dropped off her suit and her jacketWhen she arrived we were all aware that her jacket had a stain on itWe told the customer that we will try our best to remove the stainFrom pervious experiences with other customer, some stains come out and some do not come outWhen I received the jacket from the dry cleaners, the stain was still on the jacket and has not been removedI sent it to do over to see if the stain will be removed and the stain never came outThe customer came back to pick up her clothing and she did not want to pay the entire price for the suit because the stain was still thereI told her that if she does not want to pay for the suit she must pay for the skirtI told her that if she does not pay for the skirt I will not return it to herPlease take this to consideration and also I never screamed at my worker about this situationI simply told them to not give her the skirt if she does not pay Complain #: [redacted] Sincerely, Stephanie

Of course I would apologize if there were something I did wrongAs I previously stated, I believe I handled the situation in a manner anyone else would have handled itI cannot make everyone happy because at the end of the day I am running a business. I tried multiple times to remove the stain on her suit and it did not come offA yogurt stain is a different stain that is very clearly removable. A majority of my customers who drop off their clothes to get dry-cleaned get their items back on the first shotI have numerous other customers who are satisfied with the business that I runI try to be as accommodating as possible

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I am still waiting an apology from Stephanie given the unprofessionalism that I've received from her when I made a complaint at the very minimum.  The dry cleaner wasted my time and money by having to go back and forth to pick up my uncleaned suit.  As a manager myself, I would've treated an unsatisfied customer in a more professional and courteous manner.  I guess Stephanie has a lot to learn about the customer service industry.  A satisfied and happy customer will return to an establishment.  Perhaps more home and professional training is needed for Stephanie for a full understanding. And in regards to the mistreatment of her employee, I heard most of the things Stephanie said because she was on speaker. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Nothing was solved and she is a waste of time.

Hi,     My name is Stephanie T[redacted] and I am the manger of Super Lucky Laundromat 999.  One of the customers dropped off her suit and her jacket. When she arrived we were  all aware that her jacket had a stain on it. We told the customer that we will try our best  to...

remove the stain. From pervious experiences with other customer, some stains come  out and some do not come out. When I received the jacket from the dry cleaners, the stain was still on the jacket and has not been removed. I sent it to do over to see if the stain will  be removed and the stain never came out. The customer came back to pick up her clothing and she did not want to pay the entire price for the suit because the stain was still there. I  told her that if she does not want to pay for the suit she must pay for the skirt. I told her that  if she does not pay for the skirt I will not return it to her. Please take this to consideration and  also I never screamed at my worker about this situation. I simply told them to not give her the  skirt if she does not pay.  Complain #: [redacted]   Sincerely, Stephanie