Coldwell Banker Fountain Realty Company

They are not honoring the military clause in the lease for us having to break lease with two months left on rental agreement. Signed rental agreement in April 2015 while on Active duty as a Marine. Rent has never been late. On 8/31/2015 I was suddenly discharged early for not making the next rank in time, and given an honorable discharge. In Jan 2016 we put in a 30 day notice to vacate because I just found another job in Georgia after waiting for job offer since August after my release. I gave them my military orders that said I was released from active duty and they told me I was still liable for the rent til the end of my contract which is not what is in the military addendum. Desired SettlementI would like for Coldwell to not break the law and honor the military clause which CLEARLY states the situation for which I am entitled to as a US MARINE who fought for this country and my earned rights. They are trying to take advantage of military service members by not honoring the CLAUSE

Still being charged rent after discharge papers were given to rental company.We are still continuing to receive phone calls about owing rent when we have given them the discharge papers SEVERAL times. They have it in their possession and I can provide legal documentation that they do have the discharge papers. We should not owe rent by any means to them after December 2015 when we vacated the property. I will take legal action if we still are owed rent to them and they don't fix the problem. Desired SettlementI expect all rent charges to be taken off since we moved out of the property - after giving correct documentation to get out of lease - military orders which is stated in our leasing contract. (Military Clause) I no longer want any contact from the business.

Complaint1 month after moving out of a rental home they not only took the $985 deposit but were charging me $1020.85 for charges I can prove are invalid.My boyfriend, [redacted] and I moved into [redacted], rented out by Fountain Realty, in June of 2013, while we were both active duty with the Marine Corps. We moved out in the last week of May, 2014. We received verbal permission to paint 1 room of the house and did so, knowing that we would be charged when we moved out if it was not painted back to a neutral color. We didn't paint the room before leaving so this charge, and the cleaning charge should have been the only charges on our security deposit, but they weren't. On July 1st we received a letter saying that Fountain Realty was not only keeping the $985 dollars from the security deposit but were also charging us $1020.85 for charges that are invalid, and some that violate North Carolina renter's rights statutes. The following were listed as charges: General Cleaning (225.00), Carpet Cleaning (125.00), Drip Pans (24.00), YHard Maintenance (65.000), Trash Removal (123.00), Interior painting (750.00), Electric (47.04), Water (97.97), Photos (20.00), repaint front bedroom (150.00), replace missing cabinet hinges (5.00), clean out gutters (42.00), 2 large stove burners (24.00), broken cabinet hinge (6.00), bar edging broken (45.00), and light globe at top of stairs missing (8.00). At the bottom of the letter they state "Please keep in mind that you have (30) days after you receive this letter to dispute the validity of this debt or any part of it. If you don't dispute the debt within that period, we assume that it is valid. This is an attempt to collect a debt and any information obtained will be used for that purpose." I called the day I received the letter to dispute the charges and request itemized receipts. We called them several times after that over the next month requesting the receipts. However, before we received our receipts, we received a letter from [redacted] letting us know that our debt was now trying to be collected by them. Fountain Realty, even though they said in their letter that they do not assume the debt is valid during a dispute, had sent the debt to a collection agency before we were even given a chance to review the receipts. Upon moving out we left the water and the electricity on for the inspection for one week after our move out date, as requested. We even received a refund from the water company shortly after they discontinued our service because we'd not only been up to date on our bill, but over paid. The refund was for $7.20. However when we finally received the receipts, on August 18th, from Fountain Realty they had a bill in their name from the water company with a past due balance of $40.00 and an additional charge for water usage totaling $97.97. I can't imagine why it would be our responsibility to pay their past due balance. The rest of the receipts they sent were either illegible, or estimates. I emailed the two points of contact on my letter about my concerns and waited for a response for over a week while calling daily to find out it someone had read and received it. Finally, a receptionist informed me that the people I had emailed were not in fact my points of contact and that the letter was wrong. They gave me a new point of contact who I emailed my concerns to. When he replied he was rude, and dismissed all of my concerns, he also accused me of painting a separate room which I never did, stated that the water and electric had to be turned on for the work and the inspection, even though we gave them a week after we moved out, and ultimately told me that there was no room for negotiation. Finally, when asked why were getting charged for things that were already broken or damaged when we moved in, and that we had listed on our discrepancies report, we were told that they didn't have a discrepancy report for us (I guess they lost it) and they "knew" those things weren't damaged when we moved in. Desired SettlementAll I am seeking from the business is that they drop the additional charges. I understand that they needed to paint just 1 room and that there was cleaning to be done. We are not seeking our deposit back, just a dismissal of the debt.

I was not given my security deposit back.I moved in to [redacted] NC XXXXX through Fountain Realty. I paid a deposit of $770.00 that was required to move in. Upon signing my lease I was not given the proper keys to the town house and returned to the place of business to get the right ones where I was told I had to pay to go get my keys made. I only stayed there for a few months till I was out of active duty. I gave my Orders to Fountain Realty to show that I was able to break my lease. I gave them more than 30 days notice. When trying to set up a final walk through they would not do one until the day after my move out date. I told them I wouldn't be there do to my moving plans and asked if we could bump it up and they said that they do it after and I didnt have to be present. After getting home I called 2 a week to check on my deposit and when I would recive it. I was answered that I would get it int the mail. that they had 30 days to get it to me. After 31 days of nothing I called again and said it was in the mail. I recived a letter saying that I would not get my deposit back do to damages that were not there. and other charges like re keying even though all keys were returned. Spray for pets thought there were no pets in the house. carpet cleaning that I had already paid a professional for. Re-rental fee / Leasing fee and a ad fee. All of which equaled my full security deposit. I tried calling to depute the items they charge me for and I get put on hold for 30 plus mins and than the phone disconnects the call.Desired SettlementI am seeking my full Security deposit back.