Coldwell Banker-Landmark Associates Ltd

Haley's did the flooring in our new home and we dealt with them after one year to cover some small warranty repairsThe actual repairs were fairly minor cracks from settlingThey were easy to work with and had small appointment windows that worked with our schedule easilyThe people doing the repairs were polite and efficient In fact, due to a mistake on our part, some cracks weren't fixed on the first visitThey were under a bathmat and overlooked by usHaley's still sent someone back out to do this minor work Due to these good experiences I would definitely use Haley's for future flooring needs

Haley's did the flooring in our new home and we dealt with them after one year to cover some small warranty repairsThe actual repairs were fairly minor cracks from settlingThey were easy to work with and had small appointment windows that worked with our schedule easilyThe people doing the repairs were polite and efficient
In fact, due to a mistake on our part, some cracks weren't fixed on the first visitThey were under a bathmat and overlooked by usHaley's still sent someone back out to do this minor work
Due to these good experiences I would definitely use Haley's for future flooring needs

Hard working, knowledgeable and charismatic staff! They have helped me through the years with building, remodeling, and/or updating! Both my husband and I have always been very pleased with their work!

Haley's was hired to install laminate flooringHole put in wallWill not repairSaid it was not their responsibility to repair
They arrived on the 5th of March To install laminate flooring in two small bathroomsThey were minutes late and acted as if they didn't know what to doI had to leave them there to take my daughter to gymnastics and when I returned, there was a 3cmX5cm hole in the wall of the master bathroomWhen I called the manager, she was very courteous and said she would ask her flooring manager about the repairIt is now March 19th and I never heard back, so I emailed the manager back with a follow upShe quickly responded that she would again ask her manager about the incidentShe replied "My sales floor manager said this is not our responsibilityIt is obvious from the picture that this was an issue before our installers arrivedTherefor we will not be able to take care of paying for the repair"There was no hole in my wall before I left and when I ret

Return of unopened materials misrepresented
During an in store visit, with our contractor present and actively engaged in the conversation, we selected several designs of tile to be used in three rooms This included floors, shower bases, shower walls, and accent trim Selections were made for each room with the contractor still to provide quantities of each style With the Haley's representative in the discussion, we asked about returns of unused tile and trim As expected, only the unopened cases and the single piece trim individually wrapped could be returned, subject to a restocking fee
For one room, the incorrect floor tile was ordered This caused nominal project delays
For two other rooms, trim pieces by the case were misplaced after a lengthy wait from the order being placed Our contractor indicated Haley's personnel were searching for a misplaced case in the warehouse Upon completion of the work, months later, Haley's personnel claimed the contractor misplace

Many thanks to the staff for helping me through my indecision upon purchasing a safeThey worked with me to get what I wanted

Had carpet installed last weekCouldn't have more pleased Where our builder had not cleaned under previous installation from actual building dust (drywall dust etc) they cleaned when all old carpet and padding was pulled up before installing all new padding and carpetMy room feels like a new room and I can actually breathe againThey were very professionalIn and out in a timely manner

Buyer Beware!!! Do not buy anything from this business if you expect any timely or respectful service
I first called to get a price on a safe and expressed my concern about the installation and was assured they could install it into my daylight basement by rolling it on the grass down and back up a hill without a problem I went to the store on December 20th and purchased a large Liberty Lincoln safe weighing nearly lbs The salesman claimed they could swap the mechanical dial lock for an electric keypad lock in house by their locksmith in no time It cost $total I was quoted a delivery date for December 26th
The first problem came when I got a call on the 26th that the locksmith hadn't come in due to the flu and couldn't install the lock, so they'd have to reschedule (Aren't their other locksmiths in Huntsville that could have been called to do this simple install) I offered to have them deliver the safe but come back and install the new lock later, but they wouldn't consider this option either
Due to them not knowing when the locksmith would be back, we then went through the rest of the week on a day by day basis He scheduled me each morning for the next day to see if the locksmith would show but he never did On Friday, the 29th , the salesman scheduled me for Tuesday the 2nd
I got a call from the installers on the 2nd to prepare me for the delivery and they asked if they were just dropping it on concrete and rolling it in and I said that no they would have to drop it on the driveway and roll in on the grass on a hill all the way around the house into the daylight basement He claimed that it wasn't written on the ticket that way, but he'd make it happen (obviously no communication between depts) He then showed up with one other person Two people to roll a lb safe down a hill, back up into the basement, remove the pallet from under the safe? He obviously quickly reneged saying there was no way he could install it with only two people and we'd have to once again reschedule when he had at least people He knew it was on a hill before he came, he should have had people!!!
I called the store manager to get an explanation with hopes that they would try to make it right with me since I'd had to stay home for days waiting on them to bring the safe and then it not happening She simply just wanted to reschedule to the 11th No apology, no refund of the delivery charge, no offer of a price drop, no offer to expedite the delivery or install on Saturday (the installer made it clear the company was too cheap to pay for overtime) They have no respect for my time, they just expected me to take off another day from work like it's no big deal and for me to just be at their mercy as to whether they'd actually install it on that day
Their salesmen make promises they have no idea whether they can keep, they obviously don't listen to the answers to their own questions or they'd of known the terrain they were dealing with and planned accordingly, I talked to both the store manager and owner and they refused to try to make me happy even though it was their screw up The owner even went as far as to say that they sell 7-safes a week so they're busy As if I'm not important enough to go to the extra hassle and make me a priority
They could have hired another locksmith, installed the safe then installed the new lock later, called in more people and paid them overtime for an hour, installed on a Saturday, refund my delivery fee, hell even just offered to buy me lunch All of these solutions would have cost less than $and I'd have been happy They're too worried about making every cent they can make Absolutely no solutions were even offered so I elected to get a refund and purchase my safe somewhere they treat their customers with respect
I hope this shows you who you're dealing with and you decide not to give them any of your hard earned money No MrHaley, nobody is perfect, people make mistakes, but good businesses own up to it and try to make it right They don't just shrug you off so they don't have to deal with you anymore

We had an excellent experience with Haley's on a home remodel featuring their flooring, cabinets, granite and bathroom tileWe could not be more pleasedThere were no scheduling delays and the staff was very responsive and knowledgeable In particular, they stood by their products and work Even more than a year after the project was complete, at no additional cost, they corrected a defect in a cabinet drawer and reinstalled a replacement bathroom sink ( not their product ) in a the granite counter top
We would certainly use them again and we highly recommend them to others