Coldwell Banker Legacy

Mr [redacted] lease expires at the end of June We are not the owners of the properare a residential property management firm The actual owners want to take their property back upon the termination of the lease They are under no obligation to extend the lease to Mr [redacted] Mr [redacted] was given notice to vacate in accordance with the terms of the lease he agreed to.We have not reported any information including any durogatory remarks to any credit reporting agency Furthermore, Mr [redacted] was found in violation of Home Owners Association rules by the association The term, "clean" is a relative term and the condition of the yard was deemed in need of attention by the Home Owners Association This occurred on at least two occasions and Mr [redacted] was eventually fined $by the Anderson Hills HOA for violation of HOA rules.Our staff has acted within the terms of our management and the lease agreements however, Mr [redacted] has emailed our staff with highly inappropriate messages soliciting an introduction to female staff in our company for the purposes of a "dating" This untenable action will not be toleratedJoe *G [redacted]

In response to the Revdex.com Complaint, When Mr*** called to dispute the move-out charges he was instructed to put his dispute in writing, per company policy, as opposed to a voicemailUnfortunately, Mr*** did not follow those instructions and consequently his dispute was not
addressedThe charge for the landscape cleanup was $Mr***'s complaint references $We have since spoken to Mr*** to clarify his disputeHe stated the $yard cleanup is the only item in dispute and he accepted all other chargesAgain, we asked him to confirm in writing but he has notBecause CBLPM did not manage this property when Mr*** moved in, CBLPM did not have the records regarding the moconditionMr*** states there was documentation he completed stating the condition of the yard upon move-inThat was not on on record with GDRPM but nevertheless we have obtained permission from the property owner to credit Mr*** $to settle the disputeSince Mr*** stated verbally this is what he was wanting and we did not receive anything else from him otherwise, we consider this dispute resolvedWe apologize for any inconvenience this caused Mr***. Thank you

Tell us why hereMs*** I am terribly sorry that you are still upset about the outcome of our management of your property As we have discussed multiple times both via email and voice calls our office did not do anything outside of the expected standards of practice or your
contract We had tenants who signed a lease and received keys to move into your property on May We received calls from the new tenant about make ready repairs and a move in checklist with items that needed to be completed As per our contract we contacted a vendor to get an estimate for those repairs to be completed The amount was a bit high so our leasing coordinator did reach out to speak with you about the repairs Contrary to what you state in your complaint here is no such language in the contract stating that we will reach out for approval before proceeding with needed repairs. Per the management contract page of 8, section 5: Broker Obligations and Owner's Grant of Authority, Item G "...Broker may negotiate contracts for non-recurring items not exceeding $per item." Additionally, page of 8, section 28: Additional Terms “…you grant us authority to complete necessary make-ready expenses on the home up to the dollar amount you select below…” The amount inserted and initialed by you is $ When our leasing coordinator reached out to you and was told that you would not approve that amount he said he would take care of it, meaning that he would work with the vendor to negotiate the price down and cover any amount above the $as this work needed to be completed. Management companies must work within the guidelines of NM Law which only allows a certain amount of time for maintenance items to be corrected When owners sign a management agreement they are signing that the management company is acting as an agent on their behalfPer page of 8, section 2: Relationship “By way of this Agreement, it is the intention of the parties to create an agency agreement/relationship by and between the Owner and Broker. All duties and obligations under this Agreement will be taken on behalf of the Owner and for the Owner’s account…” In the end the total amount negotiated with the vendor was $375.59. Due to your complaint about paying for repairs that needed to be done and any items that the leasing coordinator felt were mis-communicated he agreed to pay $out of his own funds to cover part of this vendors bill. The second invoice in question was for a refrigerator repair for $which was approved as a non-recurring item by our office. When the bill came in the total with tax was $316.57. After we received your complaint about this 2nd billed item I changed your property manager as you requested, and I made specific notes in the file to contact you for any and all maintenance reducing your maintenance limit effectively to $making our job significantly more difficult should the tenants have additional maintenance items. During one of the emails on June 19th you stated that “the tenants have put in work orders in less than days for things that are starting to become too nit picky”. After your third complaint received July 11th I realized that this was not going to be a good working relationship and that you were tying our hands for any additional work that would need to be completed on your property. I addressed again in my email response on July 11th the changes we had made at your request and the bills. I also said that if you were still dissatisfied with our representation I would cancel the management contract without the contract termination fee of 5% of the monthly rent through the end of the lease term which would be equal to $825. I did this not because we had breached any terms of the agreement, but because I felt that there was no other way at this point to salvage an already bad working relationship which did not benefit my company, you or the tenant. In short, Coldwell Banker Legacy Property Management has completed all work within the scope of authority granted per your management contract, we are not in breach of any section of your contract and we be not be reimbursing any of the repair bills for work completed at your property

Mr. [redacted] lease expires at the end of June.  We are not the owners of the property-we are a residential property management firm.  The actual owners want to take their property back upon the termination of the lease.  They are under no obligation to extend the lease to Mr. [redacted]....

 Mr. [redacted] was given notice to vacate in accordance with the terms of the lease he agreed to.We have not reported any information including any durogatory remarks to any credit reporting agency.  Furthermore, Mr. [redacted] was found in violation of Home Owners Association rules by the association.  The term, "clean" is a relative term and the condition of the yard was deemed in need of attention by the Home Owners Association.  This occurred on at least two occasions and Mr. [redacted] was eventually fined $50 by the Anderson Hills HOA for violation of HOA rules.Our staff has acted within the terms of our management and the lease agreements however, Mr. [redacted] has emailed our staff with highly inappropriate messages soliciting an introduction to female staff in our company for the purposes of a "dating".  This untenable action will not be tolerated. Joe *. G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The other person named on the lease desires to pay the fee.  I do not.  However, the other person is free to make their own decision.  So they are paying it.  I expect Caldwell will hear from them tomorrow. 
Regards,
[redacted]