Coldwell Banker M&D Good Life

This is a malicious group of real estate agents, they operate for their own benefit only, they do and say whatever it takes to get you on the hook, including misleading owners to sell their houses lower than market value, providing low comps (if any comps at all) and pointing out all the faults in your home convincing you that your home is not worth anything so they can price it low and sell it quicktake their 6% and run Be extra cautious with the contract they present to you, time limit should not exceed months, and research all technical information about your home, because they will lie and manipulate the contract when you turn your headonce your house is listed on MSL you can't go back, your biggest flow of click traffic is in the first week Put it in writing that you, the owner, must approve of any information PRIOR to the listing going live They will post unprofessional iphone pictures without the owners approval, devaluing your home even more They invest nothing in professional photography The customer service is the absolute worst of all ...lies and deceit Never believe anything they tell you, the contract is not for the customers best interest, it's basically locking you paying them at closing, no matter who sells your home Beware, there is no stipulation for cancellation, no days, nothing, no matter what they say Be extremely careful to not sign up with these crooks Do your homework, and pick an honest agent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, M&D Goodlife (herein referred to as realtor, broker or agent) reverts to deceitful and dishonest tacticsThe following statement by M&D Goodlife is false: “On the original listing agreement in the residential data section that was signed by the our Client, states a bedroom house”The signed agreement indicates a bedroom house written over the number It was written over by the agent because agent yielded to the argument with me, the owner, over how many bedrooms are actually in the house, so she had to correct it on the agreementBecause she argued against the fact that the house is bedrooms and not proves that she did not have us in her best interest as a client, but she was more interested in devaluing our property, maybe to make a quicker sale or to delay the sale of the propertyA good agent would have been looking for positive assets of the house, not trying to make the house less appealingAgain, the following statement by M&D Goodlife is false: “After going over a market analysis with clients, they both signed the residential data section ”There was no valid, credible or written market analysis provided at the time of signing the agreementThe agent was requested to provide written comparisons, but they were never received by the original listing agentOne definition of “Appropriate” is “especially suitable”The Realtor agreed to use an appropriate or “especially suitable” marketing plan to Sell the propertyPosting poor and degrading pictures of the property, as well as incorrect information to MLS is not especially suitable if the objective is to sell that property, as the Broker agreed to doIn fact, it is inappropriate to make the property you are selling look bad while marketing the propertyBut It is appropriate if you are trying to devalue the propertyThe realtor agreed to use appropriate marketing, but instead used inappropriate marketing, therefore the realtor is not fulfilling their obligation to sell the house, but made the property less attractive to potential buyers from the startThis greatly diminished the probability for a saleComparable market prices were requested at the signing of the agreementThe agent promised to have them in writing to us the next day, but the agent failed to get any valid or credible comparisons to usNo comparisons were provided to us until a full month later after signing and was only received after numerous requests made via email and phoneWhen comparisons were finally received, I responded with a comment to each property on the comparison questioning its validity, yet no response to those notes were provided back from the realtorI considered the comparisons invalid as most were not even in the areaNo valid market analysis was ever provided as promised by the realtorIn lieu of any useable market analysis, comparisons, or help otherwise from the realtor in agreement to provide such information (and yet the realtor failed to do so), I did my own research on the area and found that of the available homes in the immediate area, mine was the best value at the time for what was available compared to other homes currently on the marketSo I raised the price from $260,to $274,The realtor provided no real factual information or data in writing to indicate that this was an unreasonable increase in listing priceAgain the Realtor is making a statement as to the cancellation of the agreementWe, the owners of the house, both sent very clear emails stating that our agreement is cancelled and whyThis was done the day after signing and the cancellation is still considered to be upheld by both owners of the propertyInformation on the planned events was sketchyIt was scheduled, but then not confirmed nor coordinated until we asked, and had to wait for a responseEmails, phone calls and requests made by us, the owners, to the realtor were more likely not returned or answered without constant pursuit and follow up that had to be made by usI, the owner did not consent to, nor was I consulted on the issue of reinstating the original listing agent who lied to us, the owners, at the signing of the agreementThe attached emails show that I was never asked if she could remain agent to the property when I was clear that I wanted a new agent assigned to the houseAgain, another statement by the realtorAt the public open house, the agent assigned by the realtor failed to sell, get any offers or interest in the propertyInstead she was more focused on selling her other properties and discussing her own rental properties which she had acquiredAgain, this is clearly not appropriate marketing to sell the property as per our agreement The agent, the regional office manager, the broker and so the realtor agency contracted to sell our property has failed to appropriately market our property per our agreement, therefore they are in breach of contract and thereby rendering the agreement voidThey need to accept their failure and confirm in writing that they release us, the owners, from the agreement because they could not uphold the agreementI have no faith in this agency to sell a property for a value that is especially suitable to their clients In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have only recently received one phone call from Ted at M&D Goodlife on 1015; This is a significant lapse in time from when the complaint was last filedM&D Goodlife has made little to no effort to address the complaint with me, nor have I received the letter from the broker at M&D Goodlife confirming that they release the agreementThat is the only amicable option at this point as M&D Goodlife has repeatedly failed to do what they promised Sincerely, [redacted]

Below, we will address the complaints made by our client, *** *** , the other owner of the home at ** ** *** ***With regard to the complaint by our client, Point by point. On the original listing agreement in the residential data section that was signed by the our
Client, states a bedroom house and garage. On the original listing agreement in the residential data section that was signed by our client, it states a bedroom house and garageOnce the error was realized, it was changed within hours on Multiple Listing ServiceAlso, on the residential data section of the paperwork signed by the client, it states square feetBoth of our clients signed this document as wellAfter going over a market analysis with clients, they both signed the residential data section stating the asking price to be $260,If the home were undervalued it likely would have sold to an investorRegarding the complaint regarding the Agent taking photos of the home with her cell phoneOur client gave permission to Broker to use her experience and knowledge to determine the appropriate marketing plan for the property by signing the Exclusive Right to SellThe agent used an iphone Once owner submitted preferred photos the Broker immediately replaced them per request. Regarding the complaint about providing additional comparable homesAt the initial appointment both clients agreed to the original $260,asking price that was derived from reviewing comparable homes and a market analysis with the clientsBoth clients signed the Residential Property Data SectionWhen additional comparable properties were requested several weeks after listing date, they were provided by email and are documentedRegarding replacement of agent requestWee have an email documenting that client agreed to said agent continuing to service the the listingThe email also documents that the client agreed that moving forward, all communications would be though the Office Manager not said agent. Regarding said agent not doing her due diligence to sell home at open housesAgents will discuss all different topics to engage a potential buyer in an attempt to develop rapport and sell the homeThis does not translate to said Agent not working towards selling the homeIn regards to complaint about Management & Broker failing to return callsIn the weeks the home was listed during said complaint, there are documented emails between Manager and clientThere are also documented phone calls as wellA meeting was held per client request with the owner of the company within days of listing home per clients requestThis translates to on average contact every other day with client. Both clients were informed of all events including open houses in advance and received feedback from brokers as wellIn response to the cancelation of our agreementThere is a distinct discrepancy between our clients*** *** states that “we,” informed Coldwell Banker, implying he and his wifeHowever, *** ***, is stating in writing that she is very happy with our services to date(please see her email below)In response to us not fulfilling our promisesThe only promise we have made is stated in our listing contract, paragraph 1-4.The challenge in my opinion is that the original listing amount was raised after the contract was signed, per Clients requestIf the clients stayed with the original price as recommended, I believe the home would be sold

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, M&D Goodlife (herein referred to as realtor, broker or agent) reverts to deceitful and dishonest tactics.The following statement by M&D Goodlife is false: “On the original listing agreement in the residential data section that was signed by the our Client, states a 3 bedroom house”. The signed agreement indicates a 4 bedroom house written over the number 3. It was written over by the agent because agent yielded to the argument with me, the owner, over how many bedrooms are actually in the house, so she had to correct it on the agreement. Because she argued against the fact that the house is 4 bedrooms and not 3 proves that she did not have us in her best interest as a client, but she was more interested in devaluing our property, maybe to make a quicker sale or to delay the sale of the property. A good agent would have been looking for positive assets of the house, not trying to make the house less appealing.Again, the following statement by M&D Goodlife is false: “After going over a market analysis with clients, they both signed the residential data section…”. There was no valid, credible or written market analysis provided at the time of signing the agreement. The agent was requested to provide written comparisons, but they were never received by the original listing agent.One definition of “Appropriate” is “especially suitable”. The Realtor agreed to use an appropriate or “especially suitable” marketing plan to Sell the property. Posting poor and degrading pictures of the property, as well as incorrect information to MLS is not especially suitable if the objective is to sell that property, as the Broker agreed to do. In fact, it is inappropriate to make the property you are selling look bad while marketing the property. But It is appropriate if you are trying to devalue the property. The realtor agreed to use appropriate marketing, but instead used inappropriate marketing, therefore the realtor is not fulfilling their obligation to sell the house, but made the property less attractive to potential buyers from the start. This greatly diminished the probability for a sale.Comparable market prices were requested at the signing of the agreement. The agent promised to have them in writing to us the next day, but the agent failed to get any valid or credible comparisons to us. No comparisons were provided to us until a full month later after signing and was only received after numerous requests made via email and phone. When comparisons were finally received, I responded with a comment to each property on the comparison questioning its validity, yet no response to those notes were provided back from the realtor. I considered the comparisons invalid as most were not even in the area. No valid market analysis was ever provided as promised by the realtor.In lieu of any useable market analysis, comparisons, or help otherwise from the realtor in agreement to provide such information (and yet the realtor failed to do so), I did my own research on the area and found that of the available homes in the immediate area, mine was the best value at the time for what was available compared to other homes currently on the market. So I raised the price from $260,000 to $274,900. The realtor provided no real factual information or data in writing to indicate that this was an unreasonable increase in listing price.Again the Realtor is making a false statement as to the cancellation of the agreement. We, the owners of the house, both sent very clear emails stating that our agreement is cancelled and why. This was done the day after signing and the cancellation is still considered to be upheld by both owners of the property.Information on the planned events was sketchy. It was scheduled, but then not confirmed nor coordinated until we asked, and had to wait for a response.Emails, phone calls and requests made by us, the owners, to the realtor were more likely not returned or answered without constant pursuit and follow up that had to be made by us.I, the owner did not consent to, nor was I consulted on the issue of reinstating the original listing agent who lied to us, the owners, at the signing of the agreement. The attached emails show that I was never asked if she could remain agent to the property when I was clear that I wanted a new agent assigned to the house. Again, another false statement by the realtor.At the public open house, the agent assigned by the realtor failed to sell, get any offers or interest in the property. Instead she was more focused on selling her other properties and discussing her own rental properties which she had acquired. Again, this is clearly not appropriate marketing to sell the property as per our agreement. The agent, the regional office manager, the broker and so the realtor agency contracted to sell our property has failed to appropriately market our property per our agreement, therefore they are in breach of contract and thereby rendering the agreement void. They need to accept their failure and confirm in writing that they release us, the owners, from the agreement because they could not uphold the agreement. I have no faith in this agency to sell a property for a value that is especially suitable to their clients.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have only recently received one phone call from Ted at M&D Goodlife on 10/**/15; This is a significant lapse in time from when the complaint was last filed. M&D Goodlife has made little to no effort to address the complaint with me, nor have I received the letter from the broker at M&D Goodlife confirming that they release the agreement. That is the only amicable option at this point as M&D Goodlife has repeatedly failed to do what they promised.  
Sincerely,
[redacted]

We have made 2 attempts to contact our client in an effort to come to an amicable resolution.  The client has yet to respond to our communication.  we hope to come to a resolution that is satisfactory to the client.

Below, we will address the complaints made by our client, [redacted] , the other owner of the home at [redacted]With regard to the complaint by our client, Point by point. 1. On the original listing agreement in the residential data section that was signed by the our Client, states...

a 3 bedroom house and 2 garage. 2. On the original listing agreement in the residential data section that was signed by our client, it states a 3 bedroom house and 2 garage. Once the error was realized, it was changed within 24 hours on Multiple Listing Service.3. Also, on the residential data section of the paperwork signed by the client, it states 1400 square feet. Both of our clients signed this document as well.4. After going over a market analysis with clients, they both signed the residential data section stating the asking price to be $260,000. If the home were undervalued it likely would have sold to an investor.5. Regarding the complaint regarding the Agent taking photos of the home with her cell phone. Our client gave permission to Broker to use her experience and knowledge to determine the appropriate marketing plan for the property by signing the Exclusive Right to Sell. The agent used an iphone 6. Once owner submitted preferred photos the Broker immediately replaced them per request. 6. Regarding the complaint about providing additional comparable homes. At the initial appointment both clients agreed to the original $260,000 asking price that was derived from reviewing comparable homes and a market analysis with the clients. Both clients signed the Residential Property Data Section. When additional comparable properties were requested several weeks after listing date, they were provided by email and are documented.7. Regarding replacement of agent request. Wee have an email documenting that client agreed to said agent continuing to service the the listing. The email also documents that the client agreed that moving forward, all communications would be though the Office Manager not said agent. 8. Regarding said agent not doing her due diligence to sell home at open houses. Agents will discuss all different topics to engage a potential buyer in an attempt to develop rapport and sell the home. This does not translate to said Agent not working towards selling the home.9. In regards to complaint about Management & Broker failing to return calls. In the 8 weeks the home was listed during said complaint, there are 15 documented emails between Manager and client. There are also 4 documented phone calls as well. A meeting was held per client request with the owner of the company within 4 days of listing home per clients request. This translates to on average 1 contact every other day with client. 10. Both clients were informed of all events including open houses in advance and received feedback from brokers as well.11. In response to the cancelation of our agreement. There is a distinct discrepancy between our clients. [redacted] states that “we,” informed Coldwell Banker, implying he and his wife. However, [redacted], is stating in writing that she is very happy with our services to date. (please see her email below).12. In response to us not fulfilling our promises. The only promise we have made is stated in our listing contract, paragraph 1-4.The challenge in my opinion is that the original listing amount was raised after the contract was signed, per Clients request. If the clients stayed with the original price as recommended, I believe the home would be sold.

Unfortunately, we can't resolve this individuals request.  It is not in the agents or Coldwell Banker's discretion, as the money is held in escrow by the Sellers Attorneys Office.  The Manager for the Patchogue office contactedthe Sellers Attorney regarding this matter, and was told that...

the Buyer (said complainant) misrepresented themselves in the purchase of the property and were subsequently denied by the Coop Board for purchase in theircommunity.  This is a legal matter now, and the agent Gail B[redacted], nor Coldwell Banker M&D Good Life are able to intervene in any way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, M&D Goodlife (herein referred to as realtor, broker or agent) reverts to deceitful and dishonest tactics.
The following statement by M&D Goodlife is false: “On the original listing agreement in the residential data section that was signed by the our Client, states a 3 bedroom house”. The signed agreement indicates a 4 bedroom house written over the number 3. It was written over by the agent because agent yielded to the argument with me, the owner, over how many bedrooms are actually in the house, so she had to correct it on the agreement. Because she argued against the fact that the house is 4 bedrooms and not 3 proves that she did not have us in her best interest as a client, but she was more interested in devaluing our property, maybe to make a quicker sale or to delay the sale of the property. A good agent would have been looking for positive assets of the house, not trying to make the house less appealing.
Again, the following statement by M&D Goodlife is false: “After going over a market analysis with clients, they both signed the residential data section…”. There was no valid, credible or written market analysis provided at the time of signing the agreement. The agent was requested to provide written comparisons, but they were never received by the original listing agent.
One definition of “Appropriate” is “especially suitable”. The Realtor agreed to use an appropriate or “especially suitable” marketing plan to Sell the property. Posting poor and degrading pictures of the property, as well as incorrect information to MLS is not especially suitable if the objective is to sell that property, as the Broker agreed to do. In fact, it is inappropriate to make the property you are selling look bad while marketing the property. But It is appropriate if you are trying to devalue the property. The realtor agreed to use appropriate marketing, but instead used inappropriate marketing, therefore the realtor is not fulfilling their obligation to sell the house, but made the property less attractive to potential buyers from the start. This greatly diminished the probability for a sale.
Comparable market prices were requested at the signing of the agreement. The agent promised to have them in writing to us the next day, but the agent failed to get any valid or credible comparisons to us. No comparisons were provided to us until a full month later after signing and was only received after numerous requests made via email and phone. When comparisons were finally received, I responded with a comment to each property on the comparison questioning its validity, yet no response to those notes were provided back from the realtor. I considered the comparisons invalid as most were not even in the area. No valid market analysis was ever provided as promised by the realtor.
In lieu of any useable market analysis, comparisons, or help otherwise from the realtor in agreement to provide such information (and yet the realtor failed to do so), I did my own research on the area and found that of the available homes in the immediate area, mine was the best value at the time for what was available compared to other homes currently on the market. So I raised the price from $260,000 to $274,900. The realtor provided no real factual information or data in writing to indicate that this was an unreasonable increase in listing price.
Again the Realtor is making a false statement as to the cancellation of the agreement. We, the owners of the house, both sent very clear emails stating that our agreement is cancelled and why. This was done the day after signing and the cancellation is still considered to be upheld by both owners of the property.
Information on the planned events was sketchy. It was scheduled, but then not confirmed nor coordinated until we asked, and had to wait for a response.
Emails, phone calls and requests made by us, the owners, to the realtor were more likely not returned or answered without constant pursuit and follow up that had to be made by us.
I, the owner did not consent to, nor was I consulted on the issue of reinstating the original listing agent who lied to us, the owners, at the signing of the agreement. The attached emails show that I was never asked if she could remain agent to the property when I was clear that I wanted a new agent assigned to the house. Again, another false statement by the realtor.
At the public open house, the agent assigned by the realtor failed to sell, get any offers or interest in the property. Instead she was more focused on selling her other properties and discussing her own rental properties which she had acquired. Again, this is clearly not appropriate marketing to sell the property as per our agreement.
The agent, the regional office manager, the broker and so the realtor agency contracted to sell our property has failed to appropriately market our property per our agreement, therefore they are in breach of contract and thereby rendering the agreement void. They need to accept their failure and confirm in writing that they release us, the owners, from the agreement because they could not uphold the agreement. I have no faith in this agency to sell a property for a value that is especially suitable to their clients.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have only recently received one phone call from Ted at M&D Goodlife on 10/**/15; This is a significant lapse in time from when the complaint was last filed. M&D Goodlife has made little to no effort to address the complaint with me, nor have I received the letter from the broker at M&D Goodlife confirming that they release the agreement. That is the only amicable option at this point as M&D Goodlife has repeatedly failed to do what they promised.  
Sincerely,
[redacted]

This is a malicious group of real estate agents, they operate for their own benefit only, they do and say whatever it takes to get you on the hook, including misleading owners to sell their houses lower than market value, providing low comps (if any comps at all) and pointing out all the faults in your home convincing you that your home is not worth anything so they can price it low and sell it quick.. take their 6% and run.
Be extra cautious with the contract they present to you, time limit should not exceed 6 months, and research all technical information about your home, because they will lie and manipulate the contract when you turn your head.. once your house is listed on MSL you can't go back, your biggest flow of click traffic is in the first week. Put it in writing that you, the owner, must approve of any information PRIOR to the listing going live.
They will post unprofessional iphone pictures without the owners approval, devaluing your home even more. They invest nothing in professional photography.
The customer service is the absolute worst of all ...lies and deceit. Never believe anything they tell you, the contract is not for the customers best interest, it's basically locking you paying them at closing, no matter who sells your home. Beware, there is no stipulation for cancellation, no 3 days, nothing, no matter what they say.
Be extremely careful to not sign up with these crooks. Do your homework, and pick an honest agent.