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Complaint: ***I am rejecting this response because: In the past I have been able to use my Unidays code when the item I purchased was automatically discounted in the cart by ModClothI have attached a screen shot of an order where I have used the Unidays coupons on items automatically discounted when placed in the cart.?
I do not want to shop with this company anymore and I would like to have a refund, not a store credit.?
Sincerely,*** ***

** ***,
? ? ? ? ? ? ? ? ? ? ? We have received the complaint filed by ** *** (#***).? We apologize for any confusion that she may have experienced on her most recent order regarding her international shipping options.? While
our site does state that we offer free shipping via USPS Priority Mail International for orders over $150, it appears that ** *** chose our USPS First-Class Mail International method which comes with a $fee associated with it.? ** *** contacted us on 6/30/regarding the confusion over her shipping fee and as a courtesy we refunded the $that was assessed on her order.? These funds were applied back to her *** on file
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Our International shipping information can be found here (***) and information regarding international returns can be found here (***-)
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? ? ? ? ? ? ? ? ? ? ? Unfortunately, we are unable to offer free returns to our international customers at this time, but we appreciate ** ***’s feedback on the issue.? She also has our apology for any confusion our return email may have caused.?
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At this time, we have refunded ** *** for her shipping fees ($11.99) and would consider this issue resolved.? If there is anything else we can do for her, we’d ask that she email into ***? and we will work to help in any way we can
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Best Regards,?

Complaint: ***I am rejecting this response because: the policy was not stated when the return was madeIt did not say that if you choose to get a store credit, you would NOT get a refundIf you would like to deduct the discount on the shipping that one gets with the store credit that if fine by meAgain the policy did not state that a client WOULD NOT get refund.?
Sincerely,*** ***

** ***,
We have received ** ***’s complaint regarding the use of promotional coupon codes on a single order.?
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We do apologize for any confusion that may have occurred, but the Terms and Conditions listed on the Unidays promotion clearly state “Discount is available to
verified UNiDAYS members onlyThe discount does not apply to delivery charges and cannot be used in conjunction with gift vouchers or any other offerThe discount may not be exchanged for cash, may not be used to purchase gift cards and is non-transferableReturned items will be refunded at the discounted price paidShould a UNiDAYS code be used by anyone other than the intended user, the discount will be withdrawn without notice.”? The email offer for our Memorial Day sale also stated “Offer valid from am EST on 5/25/through 11:pm EST on 5/29/Discount applies to all regularly priced items onlyGift cards, shipping and handling, taxes and prior purchases do not qualify toward the minimum purchase requirement and discount cannot be applied to such itemsCannot be combined with other offers, discounts or dealsValid in stores.” In both cases the terms clearly state the the offers ** *** was attempting to redeem are not able to be combined with other offers
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In an effort to make things right for ** ***, I’m happy to issue the 15% off ($9.56) in the form of merchandise credit that she can use on a future order.? If this is agreeable to ** ***, she will *ust need to email ***, ATTN: *** and the email will be routed to me to issue the credit
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Best Regards,
*** ***
Director, Customer Care| Modcloth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI am still disappointed I was promised a refund of the $and it was never followed through this and resulted in this long string of resolutionIn the future please train your staff better to avoid situations like thisI still have a very sour taste in my mouth.?
Sincerely,
[redacted]