Coldwell Banker Residential Brokerage

Hi Revdex.com, I am replying to the complaint that was sent to me regarding [redacted] .Immediately after receiving this complaint, I spoke with [redacted] and he assured me that [redacted] G from Chicago, who had made the complaint was taken off his list.For some background information: [redacted] belongs to a lead generation service that provides him with names and numbers of those who sign up and give their information on real estate websites [redacted] G was one of those leads that came across [redacted] ’s databaseShe will definitely not hear from him going forwardSincerely, [redacted] ***

Dear [redacted] ***:I am responding to a letter received by me on June 27, in regards to a complaint filed by [redacted] who resides at [redacted] WV [redacted] in which he claims he has not been refunded an Earnest Money Deposit in the amount of $1,000.Please find attached several documents memorializing the following:• Copy of the check mailed to ** [redacted] on May 27, 2014• UPS proof of delivery of same• Copy of the Mutual Release of Contract executed by ** [redacted] in its original condition as received.The deposit was retuned back to ** [redacted] "as soon as possible and without delay", in compliance with West Virginia CodeIn this particular case, the Mutual Release sent to us, which serves as an authorization to disburse funds back to the buyer was party illegible and by State law we must ensure the authenticity of such document in order to protect our client’s money, in this case it is ** [redacted] .As a result, it took as a few days longer than "usual" to investigate but upon verifying the authenticity of the release, we disbursed the funds immediatelyAt the request of the Buyer's agent, we sent the check via UPS to her personal residence, which was delivered on May 29, and 9:A.MWe have no knowledge how long it took the agent to provide the buyers with the check following delivery.Coldwell Banker is a year-old company which prides itself on providing excellent customer service and resolving issues quickly; which in my mind is what happened hereYet, if the client is unsatisfied then I am not satisfied and will continue to find better ways to deal with such issues and manage client expectations in the future.I hope this serves as a satisfactory response and if you have any questions, please contact meRespectfully,

We had the unfortunate experience of working with Jennifer [redacted] ***She tried to pressure us into leaving our Realtor that we had already contracted with so she could make more money on the transactionWhen we told her that we had already signed a contract for the sale of our home, she went out of her way to make sure that we paid as much money as possible to the future buyersHer practices are unethical and could result in litigation on your behalfI would never work with her again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** G

I wish to express what I believe to be unethical conduct against a Coldwell Banker, Vienna, VArealtor, MsKaren Crowe She represented me and my son with the sale of a townhouse in Bristow, VAin DecMy son and his wife lived in the house and were in divorce proceedings, the wife left and my son could not make payments alone The house was about to go into foreclosure and as co-signer on his mortgage I tried but could not make payments to help MsCrowe met with my son, then contacted me for the possibility of her listing the house with Coldwell Banker in leu of letting it go into foreclosure We agreed to the listing with the understanding if the house sold, we could not afford to incur any costs at the closing MsCrowe agreed The house was listed with Coldwell Banker on Sept18, Prior to listing the house MsCrowe ask if we knew what the payoffs were on the house I told her the only info we had were the loan balances shown on-line with Wells Fargo She ask if the balances included any interest accrued for non-payments of the mortgage I did not know and sent her an email on Nov2, with an attachment of what Wells Fargo’s on-line mortgage balance showed and ask her look it over and tell me where I’m wrong with the payoff fees shown She sent an email dated Nov2, using those payoff figures I sent her to created a ‘Seller’s Estimated Costs of Settlement’, without addressing any interest fees that may have accrued The estimate showed the Adjusted Net Proceeds for the seller to be approximately $6,000, to our advantage I assumed the payoff figures I provided her were correct since she used them for her cost estimate and it benefited us A Sales Contract on the house was accepted, signed on Nov8, and ratified on Nov10, Concerned, I contacted Wells Fargo for their estimated payoff figure and sent that amount to MsCrowe by email on Nov23, Their payoff was considerably more than MsCrowe put on her cost estimate I was not aware Wells Fargo would charge interest on unpaid mortgage payments MsCrowe should have made us aware In an email on Nov25, I ask her what our costs were going to be at closing She provided us with an updated cost estimate on Nov30, showing we were going to incur some costs at closing It wasn’t until Dec21, 2015, the day before the scheduled closing date, that we were notified that our costs at closing was to be almost $7, Much more than we anticipated!
In my opinion, MsCrowe acted in an unprofessional manner by showing she was more interested in making the sale than protecting the interest of us, her clients As an experienced realtor, she knew that interest on unpaid mortgage payments would be charged and yet she didn’t tell us that we needed to get a more accurate payoff figure when she created her original cost estimate I thought the figures I got on-line from Wells Fargo and sent her to validate, was what she needed She reviewed the figures and accepted them She didn’t inform us of what our real closing costs would be until the day before closing She knew we didn’t have the funds to pay anything at closing but waited until the last day to inform us of what our closing costs were I had to scrape up funds and get a cashier’s check to satisfy the Title company’s requirement at closing If we had known up front, the mortgage payoff was going to be more than she showed in her cost estimate, we would have not accepted the sales contract and ask for a better offer I expressed my dissatisfaction to MsCrowe that I thought we were treated unfairly but I believe she just wanted to make the sale and move onJerry Phillips
Documentation relative to any of the above are available upon requestcc; Coldwell Banker, Vienna, VA
Coldwell Banker HQ NJ
Karen Crowe

We had the unfortunate experience of working with Jennifer *** ***She tried to pressure us into leaving our Realtor that we had already contracted with so she could make more money on the transactionWhen we told her that we had already signed a contract for the sale of our home, she went out of her way to make sure that we paid as much money as possible to the future buyersHer practices are unethical and could result in litigation on your behalfI would never work with her again

Hi Revdex.com, I am replying to the complaint that was sent to me regarding [redacted].Immediately after receiving this complaint, I spoke with [redacted] and he assured me that [redacted] G from Chicago, who had made the complaint was taken off his list.For some background information: [redacted] belongs...

to a lead generation service that provides him with names and numbers of those who sign up and give their information on real estate websites. [redacted] G was one of those leads that came across [redacted]’s database. She will definitely not hear from him going forward. Sincerely, [redacted]

Dear [redacted]:I am responding to a letter received by me on June 27, 2014 in regards to a complaint filed by [redacted] who resides at [redacted] WV [redacted] in which he claims he has not been refunded an Earnest Money Deposit in the amount of...

$1,000.Please find attached several documents memorializing the following:•    Copy of the check mailed to **. [redacted] on May 27, 2014•    UPS proof of delivery of same•    Copy of the Mutual Release of Contract executed by **. [redacted] in its original condition as received.The deposit was retuned back to **. [redacted] "as soon as possible and without delay", in compliance with West Virginia Code. In this particular case, the Mutual Release sent to us, which serves as an authorization to disburse funds back to the buyer was party illegible and by State law we must ensure the authenticity of such document in order to protect our client’s money, in this case it is **. [redacted].As a result, it took as a few days longer than "usual" to investigate but upon verifying the authenticity of the release, we disbursed the funds immediately. At the request of the Buyer's agent, we sent the check via UPS to her personal residence, which was delivered on May 29, 2014 and 9:57 A.M. We have no knowledge how long it took the agent to provide the buyers with the check following delivery.Coldwell Banker is a 106 year-old company which prides itself on providing excellent customer service and resolving issues quickly; which in my mind is what happened here. Yet, if the client is unsatisfied then I am not satisfied and will continue to find better ways to deal with such issues and manage client expectations in the future.I hope this serves as a satisfactory response and if you have any questions, please contact me. Respectfully,

To whom it may concern:I am responding on behalf of [redacted].  I am very sorry that Dr. [redacted] home buying experience was not an enjoyable one. My branch manager, [redacted], has had direct communication with the Dr. [redacted] regarding this...

matter.  I have attached a copy of a very detailed letter Ms. [redacted] sent to Dr. [redacted] on October 10, 2014, which specifically addresses all of his issues in the complaint.  In regard to the $400 rebate he states was promised to him by my agent, [redacted], unfortunately, Ms. [redacted] should not have made any agreement with Dr. [redacted] to rebate any commission to him, as this is a violation of AZ law. An unlicensed person may not receive any real estate commission.  As a newer independent real estate agent, Ms. [redacted] was unaware of this law at the time. On behalf of Coldwell Banker Residential Brokerage, I sincerely apologize for this confusion on the part of Ms. [redacted]. If I may be of any further assistance to Dr. [redacted], he may contact me directly at[redacted].[redacted].[redacted].Thank you.Sincerely,[redacted]Vice President and Designated Broker

I wish to express what I believe to be unethical conduct against a Coldwell Banker, Vienna, VA. realtor, Ms. Karen Crowe. She represented me and my son with the sale of a townhouse in Bristow, VA. in Dec. 2015.
My son and his wife lived in the house and were in divorce proceedings, the wife left and my son could not make payments alone. The house was about to go into foreclosure and as co-signer on his mortgage I tried but could not make payments to help. Ms. Crowe met with my son, then contacted me for the possibility of her listing the house with Coldwell Banker in leu of letting it go into foreclosure. We agreed to the listing with the understanding if the house sold, we could not afford to incur any costs at the closing. Ms. Crowe agreed. The house was listed with Coldwell Banker on Sept. 18, 2015.
Prior to listing the house Ms. Crowe ask if we knew what the payoffs were on the house. I told her the only info we had were the loan balances shown on-line with Wells Fargo. She ask if the balances included any interest accrued for non-payments of the mortgage. I did not know and sent her an email on Nov. 2, 2015 with an attachment of what Wells Fargo’s on-line mortgage balance showed and ask her look it over and tell me where I’m wrong with the payoff fees shown. She sent an email dated Nov. 2, 2015 using those payoff figures I sent her to created a ‘Seller’s Estimated Costs of Settlement’, without addressing any interest fees that may have accrued. The estimate showed the Adjusted Net Proceeds for the seller to be approximately $6,000, to our advantage. I assumed the payoff figures I provided her were correct since she used them for her cost estimate and it benefited us. A Sales Contract on the house was accepted, signed on Nov. 8, 2015 and ratified on Nov. 10, 2015.
Concerned, I contacted Wells Fargo for their estimated payoff figure and sent that amount to Ms. Crowe by email on Nov. 23, 2015. Their payoff was considerably more than Ms. Crowe put on her cost estimate. I was not aware Wells Fargo would charge interest on unpaid mortgage payments. Ms. Crowe should have made us aware. In an email on Nov. 25, 2015 I ask her what our costs were going to be at closing. She provided us with an updated cost estimate on Nov. 30, 2015 showing we were going to incur some costs at closing. It wasn’t until Dec. 21, 2015, the day before the scheduled closing date, that we were notified that our costs at closing was to be almost $7,000. Much more than we anticipated!
In my opinion, Ms. Crowe acted in an unprofessional manner by showing she was more interested in making the sale than protecting the interest of us, her clients. As an experienced realtor, she knew that interest on unpaid mortgage payments would be charged and yet she didn’t tell us that we needed to get a more accurate payoff figure when she created her original cost estimate. I thought the figures I got on-line from Wells Fargo and sent her to validate, was what she needed. She reviewed the figures and accepted them. She didn’t inform us of what our real closing costs would be until the day before closing. She knew we didn’t have the funds to pay anything at closing but waited until the last day to inform us of what our closing costs were. I had to scrape up funds and get a cashier’s check to satisfy the Title company’s requirement at closing. If we had known up front, the mortgage payoff was going to be more than she showed in her cost estimate, we would have not accepted the sales contract and ask for a better offer. I expressed my dissatisfaction to Ms. Crowe that I thought we were treated unfairly but I believe she just wanted to make the sale and move on.
Jerry Phillips
Documentation relative to any of the above are available upon request.
cc; Coldwell Banker, Vienna, VA
Coldwell Banker HQ NJ
Karen Crowe

Review: Under the terms of a real estate contract, once the contract was voided by release, my deposit of $1,000.00 was to be returned within 2 days. It has now been over a week. The real estate agent [redacted], has delayed and given reasons that the home office can't read the contract. This contract is very clear and I can provide a copy to you, which is the same copy she has. My agent has tried repeatedly to get my deposit returned but keeps getting delays or no response.Desired Settlement: My deposit as per the contract returned to me of $1,000.00

Business

Response:

Dear [redacted]:I am responding to a letter received by me on June 27, 2014 in regards to a complaint filed by [redacted] who resides at [redacted] WV [redacted] in which he claims he has not been refunded an Earnest Money Deposit in the amount of $1,000.Please find attached several documents memorializing the following:• Copy of the check mailed to **. [redacted] on May 27, 2014• UPS proof of delivery of same• Copy of the Mutual Release of Contract executed by **. [redacted] in its original condition as received.The deposit was retuned back to **. [redacted] "as soon as possible and without delay", in compliance with West Virginia Code. In this particular case, the Mutual Release sent to us, which serves as an authorization to disburse funds back to the buyer was party illegible and by State law we must ensure the authenticity of such document in order to protect our client’s money, in this case it is **. [redacted].As a result, it took as a few days longer than "usual" to investigate but upon verifying the authenticity of the release, we disbursed the funds immediately. At the request of the Buyer's agent, we sent the check via UPS to her personal residence, which was delivered on May 29, 2014 and 9:57 A.M. We have no knowledge how long it took the agent to provide the buyers with the check following delivery.Coldwell Banker is a 106 year-old company which prides itself on providing excellent customer service and resolving issues quickly; which in my mind is what happened here. Yet, if the client is unsatisfied then I am not satisfied and will continue to find better ways to deal with such issues and manage client expectations in the future.I hope this serves as a satisfactory response and if you have any questions, please contact me. Respectfully,

This complaint is in regard to one of your agents, [redacted] It involves her lack of urgency and inability to produce a signed P&S.Problem Date: 4/17/13 I signed a P&S for a home on 4/5/13 which [redacted] was representing. I am now writing on 4/17/13, and I have yet to receive either a signed P&S nor have I received my deposit back of $5,000. I have given multiple deadlines, and requests for either of these options. There are also real estate lawyers involved and [redacted] continues to fail to uphold her obligations as a real estate agent. She also lied to my real estate agent and said that the contracts were signed by one party last week. However, the very next day, she told us that the contract had gone to the lawyer and there was "some type" of issue which we were never made aware of in advance. Her lack of urgency and misappropriation is unacceptable and she deserves to be reported. No one should work with this woman or be subjected to dealing with her in real estate. She lacks moral values and puts little thought in how her decisions affect other peoples' lives. Desired SettlementI am asking for a signed purchase and sale agreement by 2pm TODAY 4/17/13 or a FULL REFUND of my deposit of $5,000 TODAY by 2pm 4/17/13Business' Initial Response 1953 - A one-family ranch residence was built on .54 acres a/k/a Lot #73, 5 East Colonial Road, Wilbraham, MA 01095-2132 (hereinafter the "Property").8/20/1981 - [redacted] took title to the Property for $0 consideration by Deed recorded with the [redacted] Land Court on Certificate #XXXXX.10/16/1984 - [redacted] conveyed the Property to [redacted] (hereinafter [redacted] and [redacted] for $0 consideration by Deed recorded with the [redacted] on Certificate #XXXXX on 1/9/1985.8/3/2012 - [redacted] contacted [redacted] a real estate salesperson affiliated with NRT New England LLC d/b/a Coldwell Banker Residential Brokerage's [redacted] office, regarding listing the Property for sale.8/20/2012 - [redacted] presented [redacted] with a MA Mandatory Licensee-Consumer Relationship Disclosure on which [redacted] X'd that she was a Seller's Agent, signed and printed her name and noted her license number.8/20/2012 - [redacted] signed and printed his name on and dated the MA Mandatory Licensee-Consumer Relationship Disclosure.9/4/2012 - [redacted] faxed five listing documents to [redacted] to execute.9/4/2012 - [redacted] and [redacted] listed the Property for sale with Coldwell Banker for $279,900. In connection therewith, [redacted] and [redacted] executed an Exclusive Right to Sell Agreement (hereinafter the "Agreement") with Coldwell Banker. The Term of said Agreement was from 9/5/2012 to and including 3/5/2013.9/4/2012 - [redacted] and [redacted] √d where appropriate in the Seller's Disclosure, signed and dated the Certification of Accuracy on a Property Transfer Notification Certification. [redacted] initialed the Agent's Acknowledgment, signed and dated the Certification of Accuracy.9/4/2012 - [redacted] and [redacted] signed and dated the Acknowledgment of Receipt of Disclosure on an Affiliated Business Arrangement Disclosure Statement.9/4/2012 - [redacted] and [redacted] signed and dated a Disclaimer Regarding Service Providers.9/4/2012 - [redacted] and [redacted] signed a Refusal to Sign Seller's Description of Property. [redacted] signed and dated said Refusal.9/14 sic/2012 - [redacted] and [redacted] completed and signed an Absentee Owners Form.9/5/2012 at 1:17: p.m. - [redacted] faxed the executed listing documents to [redacted].On or about 9/5/2012 -[redacted] engaged [redacted] Esquire to represent the Sellers in connection with their sale of the Property.9/5/2012 - [redacted] completed a Yard Sign Agent Request Form for installation of a For-Sale at the Property.9/5/2012 - [redacted] input the Property into the MLS Property Information Network, Inc. (hereinafter the "MLS"), MLS #XXXXXXXX. 9/20/2012 - [redacted] X'd decline to purchase a Coldwell Banker Home Protection Plan coverage on an Application there for.1/21/2013 - [redacted] executed a MLS Status Change Form thereby extending the Agreement's expiration date to 6/30/2013.3/11/2013 - [redacted] Mortgage Loan Office for [redacted] issued [redacted] a pre-approval letter for a mortgage loan.3/14/2013 - [redacted] a real estate salesperson affiliated with Real Living Realty Professional, LLC's [redacted] office, X'd that she was a Buyer's Agent, signed and printed her name, noted her license number and dated a MA Mandatory Licensee-Consumer Relationship Disclosure. [redacted] signed and printed her name on and dated said Disclosure.3/?/2013 - [redacted] showed the Property to [redacted].3/?/2013 - [redacted] engaged [redacted] to represent her in connection with purchasing the Property.3/24/2013 - [redacted] executed an Offer to Purchase Real Estate (hereinafter "Offer #1") in the amount of $255,000 for the Property. [redacted]'s Offer was subject to the Sellers' providing Title V with [redacted] approving the location/design if a new septic system was necessary, all pool equipment, the fireplace doors and the front bedroom furniture to remain, it was subject to [redacted]'s then home at [redacted] closing on 4/30/2013, and it included a Seller credit of $5,000 towards the Buyer's closing costs and prepaids. Per ¶8 of the Offer #1, "if the parties are unable to agree on the Purchase and Sale Agreement, then this Agreement shall become the binding agreement between the parties, enforceable in accordance with its terms. IN such event, should the Buyer default in Buyer's obligations pursuant to this Agreement, then the Buyer's Deposit(s) shall be retained by the Seller as liquidated damages and such retention of Deposit(s) shall be Seller's sole remedy, either at law or in equity, for the Buyer's default under this Agreement."3/24/2013 - [redacted] tendered check #510 in the amount of $100.00 made payable to Coldwell Banker as a good faith deposit to bind her Offer #1.3/24/2013 - [redacted] presented [redacted]'s Offer #1to [redacted] who, in turn, relayed it to [redacted] and [redacted]3/?/2013 - [redacted] and [redacted] rejected [redacted]'s Offer #1.3/27/2013 - [redacted] executed an Offer to Purchase Real Estate (hereinafter "Offer #2") in the amount of $270,000 for the Property. In addition to the previous terms and conditions that the sale was to be subject to, [redacted] also included that the Property was to appraise at or above the sales price, the pool was to be opened for inspections, and if the Property did not appraise that the Sellers were to reimburse the Buyer for her inspection cost and appraisal fee. Additionally, [redacted] included a hand-written letter to the Sellers. Per ¶1(b), [redacted] was to tender an additional $4,900 deposit on or before 4/8/2013.3/27/2013 - [redacted] presented [redacted]'s Offer #2 to [redacted] who, in turn, relayed it to [redacted] and [redacted]3/28/2013 - [redacted] and [redacted] accepted and executed [redacted]'s Offer #2. 4/5/2013 - [redacted] executed a Purchase and Sale Agreement in the amount of $270,000, Addendum (Title 5), Addendum Regarding Carbon Monoxide Detectors, FHA Addendum, and HUD and FHA Inspection Addendum for the Property. In connection therewith, [redacted] tendered Cashier's Check No.: XXXXX dated 4/4/2013 in the amount of $4,900 made payable to Coldwell Banker.4/5/2013 - [redacted] and [redacted] signed and dated the Certification of Accuracy on the Property Transfer Notification Certification.4/5/2013 - The Property's listing expired in the MLS.4/8/2013 - [redacted]'s home inspector conducted an inspection of the Property on her behalf. [redacted] met [redacted] at the Property to permit access for said inspection as [redacted] was on vacation in [redacted]4/8/2013 - [redacted] signed the Purchase and Sale Agreement documents; and, sent same to her brother.4/8/2013 - [redacted] an [redacted] Assistant in Coldwell Banker's [redacted] changed the Property's status in the MLS to Reactivated and Listing Alert Flag set to: Yes - Accepting Additional Offers.4/9/2013 - Coldwell Banker deposited [redacted]'s two deposit checks in its escrow trust account.4/10/2013 - [redacted] left a photocopy of the Purchase and Sale Agreement documents at the Property for [redacted] to execute.4/11/2013 - [redacted] emailed a few questions to [redacted] He said that he planned to execute the Purchase and Sale Agreement documents; but, first he wanted to speak to [redacted].4/11/2013 - [redacted] met [redacted]'s bank appraiser at the Property.4/12/2013 - [redacted] telephoned [redacted] from [redacted] office regarding the $10,000 septic system estimate that the Sellers had received.4/12/2013 at 10:44 a.m. - [redacted] faxed [redacted] a letter regarding revising the parties' Purchase and Sale Agreement since the Property's septic system had failed its Title V inspection. In said letter, [redacted] stated that since the repair was estimated to cost more than $10,000, [redacted] and [redacted] had the right to terminate the parties' agreement; and, they intended to do so unless [redacted] removed her sale of home, pool inspection and appraisal contingencies. Further, the closing date would need to be moved back from 4/30/2013.4/12/2013 to 4/16/2013 - [redacted] and [redacted] were in contact regarding the transaction. [redacted] repeatedly contacted [redacted] rather than her [redacted] (i.e., her Buyer's Agent) for status updates. [redacted] reached out to [redacted] via both telephone and email to no avail. [redacted] canceled her pool inspection. [redacted] and [redacted] refused to make any repairs unless required by [redacted]'s lender. [redacted] said that she was canceling and backing out of the deal; and, then 20 minutes later changed her mind. 4/16/2013 - The parties came to an agreement on proceeding with the transaction.4/17/2013 - [redacted] again demanded to cancel; and, sought the return of her deposit monies.4/17/2013 - [redacted] and [redacted] executed a Release authorizing Coldwell Banker to return [redacted]'s $5,000 to her.4/17/2013 - [redacted] changed the Property's status in the MLS to Listing AlerConsumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Everything in this statement is accurate up until 4/8/2013 [redacted] was not on vacation in florida however in maryland handling family matterson 4/11/13 I was never aware there was an appraisal conducted. 4/12/13 The offer agreed upon was for a home with a passing and working septic. When septic failed suddenly the sellers wanted the buyers to pay for said failed septic above $10,000 cost. No where in the listing does it state that it is a buyer's responsibility in this case, and there was never a request for re-negoiating the price of the property. There was no way I was taking the contigency of the sale of my property off the purchase and sale. That is a standard request and quite a risk to take if buyer of my home lost his job or perhaps died before closing. I also canceled the pool inspection when the sellers continued to refuse to sign purchase and sale. I never once changed my mind about purchasing the home until both parties were left at a stand still. And the remark about me "changing my mind in 20 minutes" seems a bit far fetched as it has taken one month to receive a reply on this and very doubtful this person would remember such sharp details if in fact there were any truth to it. In regards to repairs, it was never confirmed if repairs were being made or if they even accepted or denied requested repairs. I also never contacted the seller's agent. I did cc her on some emails which I sent to my agent as I was receiving no answers and very frustrated with the lack of communication from all angles. I have received my $5,000 deposit returned to me, however it was done via my attorney. Upon receiving my refund at the coldwell banker office in person I was greeted by a woman who's ear was attached to a phone. The phone receiver never left her ear as she ushered for another woman named [redacted] appeared with a cell phone attached to her ear. [redacted] never greeted me, or asked who I was. She handed me a check for %5,000 and never even asked to see identification. In Fact, [redacted] never spoke a word to me! The moral of this story is [redacted] will not be receiving a sales commission on this potential home sale nor will [redacted] And the sellers of [redacted] could've had a sale but now will continue to pay taxes and insurance on their vacant home. I used my deposit money and found my dream home which has a passing septic and needs no improvements. It also has very cooperative sellers because that's what I call KARMA!!! At least, I still get the happy ending! But I can't say the same for the rest. If you are reading this...do NOT use these people for the purchase or sale of your home. They offer poor customer service, lack integrity, a sense of urgency or any respect for their potential clients.

Good faith deposit was never returned after seller was out of contract. Timeline: 1)Offer accepted and $1000 good faith deposited to Coldwell Banker Northborough. [redacted]., Northborough, MA Agent: [redacted] sent P&S after the deadline. Out of contract. 3) We became leery that deal would actually happen given seller dragging heels and being unresponsive in process4) We signed release, requesting $1000 money back. 5) Money has not been returned by Coldwell Banker Northborough despite effort by our realtor and realtors office manager (Gudrun Hord - Coldwell Banker Framingham)Product_Or_Service: Good Faith Deposit, [redacted], NorthboroDesired Settlement$1000. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I have spoken with Mr. [redacted] and resolved the matter. Legal documents to process payment are in the process of being signed by both parties. Once the escrow release is completed checks will be paid to the [redacted]'s and [redacted]

Good faith deposit was never returned after seller was out of contract. Timeline: 1)Offer accepted and $1000 good faith deposited to Coldwell Banker Northborough. [redacted]., Northborough, MA Agent: [redacted] sent P&S after the deadline. Out of contract. 3) We became leery that deal would actually happen given seller dragging heels and being unresponsive in process4) We signed release, requesting $1000 money back. 5) Money has not been returned by Coldwell Banker Northborough despite effort by our realtor and realtors office manager (Gudrun Hord - Coldwell Banker Framingham)Product_Or_Service: Good Faith Deposit, [redacted], NorthboroDesired Settlement$1000. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I have spoken with Mr. [redacted] and resolved the matter. Legal documents to process payment are in the process of being signed by both parties. Once the escrow release is completed checks will be paid to the [redacted]'s and [redacted]

This complaint is in regard to one of your agents, [redacted] It involves her lack of urgency and inability to produce a signed P&S.Problem Date: 4/17/13 I signed a P&S for a home on 4/5/13 which [redacted] was representing. I am now writing on 4/17/13, and I have yet to receive either a signed P&S nor have I received my deposit back of $5,000. I have given multiple deadlines, and requests for either of these options. There are also real estate lawyers involved and [redacted] continues to fail to uphold her obligations as a real estate agent. She also lied to my real estate agent and said that the contracts were signed by one party last week. However, the very next day, she told us that the contract had gone to the lawyer and there was "some type" of issue which we were never made aware of in advance. Her lack of urgency and misappropriation is unacceptable and she deserves to be reported. No one should work with this woman or be subjected to dealing with her in real estate. She lacks moral values and puts little thought in how her decisions affect other peoples' lives. Desired SettlementI am asking for a signed purchase and sale agreement by 2pm TODAY 4/17/13 or a FULL REFUND of my deposit of $5,000 TODAY by 2pm 4/17/13Business' Initial Response 1953 - A one-family ranch residence was built on .54 acres a/k/a Lot #73, 5 East Colonial Road, Wilbraham, MA 01095-2132 (hereinafter the "Property").8/20/1981 - [redacted] took title to the Property for $0 consideration by Deed recorded with the [redacted] Land Court on Certificate #XXXXX.10/16/1984 - [redacted] conveyed the Property to [redacted] (hereinafter [redacted] and [redacted] for $0 consideration by Deed recorded with the [redacted] on Certificate #XXXXX on 1/9/1985.8/3/2012 - [redacted] contacted [redacted] a real estate salesperson affiliated with NRT New England LLC d/b/a Coldwell Banker Residential Brokerage's [redacted] office, regarding listing the Property for sale.8/20/2012 - [redacted] presented [redacted] with a MA Mandatory Licensee-Consumer Relationship Disclosure on which [redacted] X'd that she was a Seller's Agent, signed and printed her name and noted her license number.8/20/2012 - [redacted] signed and printed his name on and dated the MA Mandatory Licensee-Consumer Relationship Disclosure.9/4/2012 - [redacted] faxed five listing documents to [redacted] to execute.9/4/2012 - [redacted] and [redacted] listed the Property for sale with Coldwell Banker for $279,900. In connection therewith, [redacted] and [redacted] executed an Exclusive Right to Sell Agreement (hereinafter the "Agreement") with Coldwell Banker. The Term of said Agreement was from 9/5/2012 to and including 3/5/2013.9/4/2012 - [redacted] and [redacted] √d where appropriate in the Seller's Disclosure, signed and dated the Certification of Accuracy on a Property Transfer Notification Certification. [redacted] initialed the Agent's Acknowledgment, signed and dated the Certification of Accuracy.9/4/2012 - [redacted] and [redacted] signed and dated the Acknowledgment of Receipt of Disclosure on an Affiliated Business Arrangement Disclosure Statement.9/4/2012 - [redacted] and [redacted] signed and dated a Disclaimer Regarding Service Providers.9/4/2012 - [redacted] and [redacted] signed a Refusal to Sign Seller's Description of Property. [redacted] signed and dated said Refusal.9/14 sic/2012 - [redacted] and [redacted] completed and signed an Absentee Owners Form.9/5/2012 at 1:17: p.m. - [redacted] faxed the executed listing documents to [redacted].On or about 9/5/2012 -[redacted] engaged [redacted] Esquire to represent the Sellers in connection with their sale of the Property.9/5/2012 - [redacted] completed a Yard Sign Agent Request Form for installation of a For-Sale at the Property.9/5/2012 - [redacted] input the Property into the MLS Property Information Network, Inc. (hereinafter the "MLS"), MLS #XXXXXXXX. 9/20/2012 - [redacted] X'd decline to purchase a Coldwell Banker Home Protection Plan coverage on an Application there for.1/21/2013 - [redacted] executed a MLS Status Change Form thereby extending the Agreement's expiration date to 6/30/2013.3/11/2013 - [redacted] Mortgage Loan Office for [redacted] issued [redacted] a pre-approval letter for a mortgage loan.3/14/2013 - [redacted] a real estate salesperson affiliated with Real Living Realty Professional, LLC's [redacted] office, X'd that she was a Buyer's Agent, signed and printed her name, noted her license number and dated a MA Mandatory Licensee-Consumer Relationship Disclosure. [redacted] signed and printed her name on and dated said Disclosure.3/?/2013 - [redacted] showed the Property to [redacted].3/?/2013 - [redacted] engaged [redacted] to represent her in connection with purchasing the Property.3/24/2013 - [redacted] executed an Offer to Purchase Real Estate (hereinafter "Offer #1") in the amount of $255,000 for the Property. [redacted]'s Offer was subject to the Sellers' providing Title V with [redacted] approving the location/design if a new septic system was necessary, all pool equipment, the fireplace doors and the front bedroom furniture to remain, it was subject to [redacted]'s then home at [redacted] closing on 4/30/2013, and it included a Seller credit of $5,000 towards the Buyer's closing costs and prepaids. Per ¶8 of the Offer #1, "if the parties are unable to agree on the Purchase and Sale Agreement, then this Agreement shall become the binding agreement between the parties, enforceable in accordance with its terms. IN such event, should the Buyer default in Buyer's obligations pursuant to this Agreement, then the Buyer's Deposit(s) shall be retained by the Seller as liquidated damages and such retention of Deposit(s) shall be Seller's sole remedy, either at law or in equity, for the Buyer's default under this Agreement."3/24/2013 - [redacted] tendered check #510 in the amount of $100.00 made payable to Coldwell Banker as a good faith deposit to bind her Offer #1.3/24/2013 - [redacted] presented [redacted]'s Offer #1to [redacted] who, in turn, relayed it to [redacted] and [redacted]3/?/2013 - [redacted] and [redacted] rejected [redacted]'s Offer #1.3/27/2013 - [redacted] executed an Offer to Purchase Real Estate (hereinafter "Offer #2") in the amount of $270,000 for the Property. In addition to the previous terms and conditions that the sale was to be subject to, [redacted] also included that the Property was to appraise at or above the sales price, the pool was to be opened for inspections, and if the Property did not appraise that the Sellers were to reimburse the Buyer for her inspection cost and appraisal fee. Additionally, [redacted] included a hand-written letter to the Sellers. Per ¶1(b), [redacted] was to tender an additional $4,900 deposit on or before 4/8/2013.3/27/2013 - [redacted] presented [redacted]'s Offer #2 to [redacted] who, in turn, relayed it to [redacted] and [redacted]3/28/2013 - [redacted] and [redacted] accepted and executed [redacted]'s Offer #2. 4/5/2013 - [redacted] executed a Purchase and Sale Agreement in the amount of $270,000, Addendum (Title 5), Addendum Regarding Carbon Monoxide Detectors, FHA Addendum, and HUD and FHA Inspection Addendum for the Property. In connection therewith, [redacted] tendered Cashier's Check No.: XXXXX dated 4/4/2013 in the amount of $4,900 made payable to Coldwell Banker.4/5/2013 - [redacted] and [redacted] signed and dated the Certification of Accuracy on the Property Transfer Notification Certification.4/5/2013 - The Property's listing expired in the MLS.4/8/2013 - [redacted]'s home inspector conducted an inspection of the Property on her behalf. [redacted] met [redacted] at the Property to permit access for said inspection as [redacted] was on vacation in [redacted]4/8/2013 - [redacted] signed the Purchase and Sale Agreement documents; and, sent same to her brother.4/8/2013 - [redacted] an [redacted] Assistant in Coldwell Banker's [redacted] changed the Property's status in the MLS to Reactivated and Listing Alert Flag set to: Yes - Accepting Additional Offers.4/9/2013 - Coldwell Banker deposited [redacted]'s two deposit checks in its escrow trust account.4/10/2013 - [redacted] left a photocopy of the Purchase and Sale Agreement documents at the Property for [redacted] to execute.4/11/2013 - [redacted] emailed a few questions to [redacted] He said that he planned to execute the Purchase and Sale Agreement documents; but, first he wanted to speak to [redacted].4/11/2013 - [redacted] met [redacted]'s bank appraiser at the Property.4/12/2013 - [redacted] telephoned [redacted] from [redacted] office regarding the $10,000 septic system estimate that the Sellers had received.4/12/2013 at 10:44 a.m. - [redacted] faxed [redacted] a letter regarding revising the parties' Purchase and Sale Agreement since the Property's septic system had failed its Title V inspection. In said letter, [redacted] stated that since the repair was estimated to cost more than $10,000, [redacted] and [redacted] had the right to terminate the parties' agreement; and, they intended to do so unless [redacted] removed her sale of home, pool inspection and appraisal contingencies. Further, the closing date would need to be moved back from 4/30/2013.4/12/2013 to 4/16/2013 - [redacted] and [redacted] were in contact regarding the transaction. [redacted] repeatedly contacted [redacted] rather than her [redacted] (i.e., her Buyer's Agent) for status updates. [redacted] reached out to [redacted] via both telephone and email to no avail. [redacted] canceled her pool inspection. [redacted] and [redacted] refused to make any repairs unless required by [redacted]'s lender. [redacted] said that she was canceling and backing out of the deal; and, then 20 minutes later changed her mind. 4/16/2013 - The parties came to an agreement on proceeding with the transaction.4/17/2013 - [redacted] again demanded to cancel; and, sought the return of her deposit monies.4/17/2013 - [redacted] and [redacted] executed a Release authorizing Coldwell Banker to return [redacted]'s $5,000 to her.4/17/2013 - [redacted] changed the Property's status in the MLS to Listing AlerConsumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)Everything in this statement is accurate up until 4/8/2013 [redacted] was not on vacation in florida however in maryland handling family matterson 4/11/13 I was never aware there was an appraisal conducted. 4/12/13 The offer agreed upon was for a home with a passing and working septic. When septic failed suddenly the sellers wanted the buyers to pay for said failed septic above $10,000 cost. No where in the listing does it state that it is a buyer's responsibility in this case, and there was never a request for re-negoiating the price of the property. There was no way I was taking the contigency of the sale of my property off the purchase and sale. That is a standard request and quite a risk to take if buyer of my home lost his job or perhaps died before closing. I also canceled the pool inspection when the sellers continued to refuse to sign purchase and sale. I never once changed my mind about purchasing the home until both parties were left at a stand still. And the remark about me "changing my mind in 20 minutes" seems a bit far fetched as it has taken one month to receive a reply on this and very doubtful this person would remember such sharp details if in fact there were any truth to it. In regards to repairs, it was never confirmed if repairs were being made or if they even accepted or denied requested repairs. I also never contacted the seller's agent. I did cc her on some emails which I sent to my agent as I was receiving no answers and very frustrated with the lack of communication from all angles. I have received my $5,000 deposit returned to me, however it was done via my attorney. Upon receiving my refund at the coldwell banker office in person I was greeted by a woman who's ear was attached to a phone. The phone receiver never left her ear as she ushered for another woman named [redacted] appeared with a cell phone attached to her ear. [redacted] never greeted me, or asked who I was. She handed me a check for %5,000 and never even asked to see identification. In Fact, [redacted] never spoke a word to me! The moral of this story is [redacted] will not be receiving a sales commission on this potential home sale nor will [redacted] And the sellers of [redacted] could've had a sale but now will continue to pay taxes and insurance on their vacant home. I used my deposit money and found my dream home which has a passing septic and needs no improvements. It also has very cooperative sellers because that's what I call KARMA!!! At least, I still get the happy ending! But I can't say the same for the rest. If you are reading this...do NOT use these people for the purchase or sale of your home. They offer poor customer service, lack integrity, a sense of urgency or any respect for their potential clients.