Coldwell Banker West Shell

We have been in contact with [redacted] and are working to resolve the issue he has with [redacted] TitleWe are getting documentation on the amount charged by [redacted] so we can refund the money to him

I have been in communication with [redacted] and am visiting her this morning

I have spoken to [redacted] ***The agent, her Manager and I have spoken several times about this situationWe apologize and are very sorry this was not satisfactory to [redacted] ***We are arranging to have a check for him this week to reimburse him for the amount paid to the closing firm

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint.
* Has the company addressed the issues of this dispute? - No * If not, why? - I have had no contact from Coldwell Banker on this matter after I contacted *** to notify her of my displeasure on this matter. * Has the company met the agreement they outlined in their response? - No I have had no contact from Coldwell Banker on this matter after I contacted *** to notify her of my displeasure on this matter.
Regards,
*** ***

I have been in communication with [redacted] and am visiting her this morning.

I have spoken to [redacted]. The agent, her Manager and I have spoken several times about this situation. We apologize and are very sorry this was not satisfactory to [redacted]. We are arranging to have a check for him this week to reimburse him for the amount paid to the closing firm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I'm still waiting for the refund check from Coldwell Banker. 
Regards,
[redacted]

We have been in contact with [redacted] and are working to resolve the issue he has with [redacted] Title. We are getting documentation on the amount charged by [redacted] so we can refund the money to him.