Coldwell Bankers Brown Realty

As a follto my September 1st email below, following is an explanation of the situation from my Highland office manager, Janice Cook: We appreciate the opportunity to respond to Mr***’s complaint and, we are sorry that Mr [redacted] and his fiancé’s issues with their real estate purchase were not resolved to their satisfaction However, this does not mean their demands were not met or that they did not receive adequate representation by Coldwell Banker Brown Realtors During negotiation of property inspection responses, the sellers did respond to the demands of Mr [redacted] and his fiancé but the responses were not acceptable to them The legitimacy of inspectors/inspections, hired by the seller, and the quality of inspection wriresults were questioned by Mr [redacted] and his fiancé To the best knowledge of Coldwell Banker Brown Realtors, the inspectors hired by the sellers were reputable businesses Coldwell Banker Brown Realtors had no control over the level of education or training of individuals performing the inspections as hired by the sellers The questioning of legitimacy of inspection write-ups and the education level of individuals preparing the write-ups became issues for Mr [redacted] and his fiancé These issues became the justification used by Mr [redacted] and his fiancé to proceed with terminating their purchase contract Regarding the return of $Earnest Money: As Escrow Agent for the Earnest Money, Coldwell Banker Brown Realtors is bound by the “Illinois Real Estate License Act” In the event of a dispute, in writing, over the return or forfeiture of any Escrow moneys held, the Escrow agent is required to continue to hold the deposit in Escrow until the dispute is resolved The sellers refused, in writing, to the disbursement of the $to Mr [redacted] and his fiancé Therefore, and in accordance with the “Illinois Real Estate License Act”, Coldwell Banker Brown Realtors is prohibited from disbursing the $to Mr [redacted] and his fiancé Should Mr [redacted] and his fiancé want to add to or change their justification for termination of the real estate transaction, and continue pursuing resolution of the disputed Escrow; Coldwell Banker Brown Realtors would appreciate the opportunity to assist them However, Coldwell Banker Brown Realtors does not owe nor will they reimburse Mr [redacted] and his fiancé $ Please let us know if we can be of further assistance [redacted] Managing Broker

Business Response Attached

As a follto my September 1st email below, following is an explanation of the situation from my Highland office manager, Janice Cook: We appreciate the opportunity to respond to Mr***’s complaint and, we are sorry that Mr*** and his fiancé’s issues with their real estate purchase
were not resolved to their satisfaction. However, this does not mean their demands were not met or that they did not receive adequate representation by Coldwell Banker Brown Realtors During negotiation of property inspection responses, the sellers did respond to the demands of Mr*** and his fiancé but the responses were not acceptable to them. The legitimacy of inspectors/inspections, hired by the seller, and the quality of inspection wriresults were questioned by Mr*** and his fiancé. To the best knowledge of Coldwell Banker Brown Realtors, the inspectors hired by the sellers were reputable businesses. Coldwell Banker Brown Realtors had no control over the level of education or training of individuals performing the inspections as hired by the sellers. The questioning of legitimacy of inspection write-ups and the education level of individuals preparing the write-ups became issues for Mr*** and his fiancé. These issues became the justification used by Mr*** and his fiancé to proceed with terminating their purchase contract Regarding the return of $Earnest Money: As Escrow Agent for the Earnest Money, Coldwell Banker Brown Realtors is bound by the “Illinois Real Estate License Act”. In the event of a dispute, in writing, over the return or forfeiture of any Escrow moneys held, the Escrow agent is required to continue to hold the deposit in Escrow until the dispute is resolved. The sellers refused, in writing, to the disbursement of the $to Mr*** and his fiancé. Therefore, and in accordance with the “Illinois Real Estate License Act”, Coldwell Banker Brown Realtors is prohibited from disbursing the $to Mr*** and his fiancé. Should Mr*** and his fiancé want to add to or change their justification for termination of the real estate transaction, and continue pursuing resolution of the disputed Escrow; Coldwell Banker Brown Realtors would appreciate the opportunity to assist them. However, Coldwell Banker Brown Realtors does not owe nor will they reimburse Mr*** and his fiancé $ Please let us know if we can be of further assistance *** ** *** Managing Broker

I looked into this situation and my agent, ***? ***,? has stated that he did help *** *** by paying *** *** to perform some work on the property.? Mr*** has done work for *** in the past, but that is the only relationship they have and they are not affiliated in any
other way.? The total *** spent on other projects was around $900, but as Ms*** states in her complaint, Mr*** told her *** was not going to pay for the faucet repair, so both were aware that this was the caseWith that in mind, I feel that this issue is between Ms*** and Mr*** and should be resolved between those two parties

I looked into this situation and my agent, [redacted] [redacted], has stated that he did help [redacted] by paying [redacted] to perform some work on the property.  Mr. [redacted] has done work for [redacted] in the past, but that is the only relationship they have and they are not affiliated in any...

other way.  The total [redacted] spent on other projects was around $900, but as Ms. [redacted] states in her complaint, Mr. [redacted] told her [redacted] was not going to pay for the faucet repair, so both were aware that this was the case. With that in mind, I feel that this issue is between Ms. [redacted] and Mr. [redacted] and should be resolved between those two parties.

As a follow-up to my September 1st email below, following is an explanation of the situation from my Highland office manager, Janice Cook:   We appreciate the opportunity to respond to Mr. [redacted]’s complaint and, we are sorry that Mr. [redacted] and his fiancé’s issues with their real estate purchase...

were not resolved to their satisfaction.  However, this does not mean their demands were not met or that they did not receive adequate representation by Coldwell Banker Brown Realtors.   During negotiation of property inspection responses, the sellers did respond to the demands of Mr. [redacted] and his fiancé but the responses were not acceptable to them.  The legitimacy of inspectors/inspections, hired by the seller, and the quality of inspection write-up results were questioned by Mr. [redacted] and his fiancé.   To the best knowledge of Coldwell Banker Brown Realtors, the inspectors hired by the sellers were reputable businesses.   Coldwell Banker Brown Realtors had no control over the level of education or training of individuals performing the inspections as hired by the sellers.  The questioning of legitimacy of inspection write-ups and the education level of individuals preparing the write-ups became issues for Mr. [redacted] and his fiancé.  These issues became the justification used by Mr. [redacted] and his fiancé to proceed with terminating their purchase contract.   Regarding the return of $500.00 Earnest Money:  As Escrow Agent for the Earnest Money, Coldwell Banker Brown Realtors is bound by the “Illinois Real Estate License Act”.   In the event of a dispute, in writing, over the return or forfeiture of any Escrow moneys held, the Escrow agent is required to continue to hold the deposit in Escrow until the dispute is resolved.  The sellers refused, in writing, to the disbursement of the $500.00 to Mr. [redacted] and his fiancé.  Therefore, and in accordance with the “Illinois Real Estate License Act”,  Coldwell Banker Brown Realtors is prohibited from disbursing the $500.00 to Mr. [redacted] and his fiancé.   Should Mr. [redacted] and his fiancé want to add to or change their justification for termination of the real estate transaction, and continue pursuing resolution of the disputed Escrow; Coldwell Banker Brown Realtors would appreciate the opportunity to assist them.  However, Coldwell Banker Brown Realtors does not owe nor will they reimburse Mr. [redacted] and his fiancé $500.00.   Please let us know if we can be of further assistance.   [redacted] Managing Broker