Cole Muffler and Brake

Complaint: [redacted]
I am rejecting this response because:The last representative from MultinStone took pictures of the counters and wrote a work order. The work order was for a representative of [redacted], manufacturer, to come and assess the countertops. We signed the work order and expected a call from [redacted],  to set the appointment.  The work order was mot fulfilled and the manufacturer did not come to see the counters. The photos were never sent to [redacted] or [redacted] either. I reject that the mnufacturer says the counters are okay as they  never came to see them . They do notreceive the work order stating that they were damaged . The work order was generated by Multi Stone's representative  detailing the damaged, photos were taken by he same person, but this info was never sent to [redacted] until I brought it to the attention of [redacted] and [redacted].  MultinStone did not provide good customer service. 
Regards,
[redacted]

Company's second response below:Dear Revdex.comIn response to the message of [redacted]e.As the customer has an issue with the product she purchased, it is up to her provider (The [redacted]) to submit the request for a factory representative to make a site visit.After about two weeks after Multi Stone’s last visit and communication with [redacted], only then did The [redacted] respond to our input for them to get the product / factory rep involved.On December 7th, 2015 at 12:30 the factory rep and two associates of The [redacted] did visit the customer to make any warranty claims as they see fit to satisfy the customer.Multi Stone is not allowed to deal with The [redacted] customers in the case were there is nothing the installer or the fabricator can do to improve the situation.Sincerely[redacted]Multistone Enterprises, Inc

Company's response below:From: [redacted]>Date: Fri, Nov 20, 2015 at 1:42 PMSubject: Complaint ID:[redacted]Good afternoon, We have just received this complaint in the mail and it is the first we heard of it and not sure why it said it was a...

2nd notice.Not sure why the customer said we ignored his emails and phone calls for over a month. He certainly did not contact this office – none of us had any email or phone call from him.The customer originally dealt with the [redacted] in [redacted] where he purchased the stone from and they quoted him the backsplashes he is referring to.I think there was some miscommunication between our [redacted] and the customer and/or with us as we did not get the instruction to have backsplashes cut after his visit. We will definitely look into this and get it resolved with the customer as soon as we can.  Regards,[redacted]