Cole Property Management

The "business" of Cole Property Management, Incis the management of community homeownerassociationsAs the "Association Manager" for our many clients, we operate under a formal"management agreement" that describes not only our scope of work but also places a limit on ourresponsibilitiesWe serve the members of the association through the BoardThe Association Managerdoes not have the authority to "manage" the property independently from the Board of Directorselected by the members of the AssociationOur job is to serve the Board, carrying out their instructionsand directions.The complaint, from a member of a condominium homeowner association, is based upon the frustrationand dissatisfaction of not having her perceived needs met, in terms of maintenance of "common areas"within this condominium, within the time-frame that she deems "reasonable"She even used the threatof a complaint to Revdex.com to exert pressure to get her "projects" handled with priority.This complaining homeowner, who has lived in a condominium for many years, has also served as theBoard President of this particular condominiumShe is fully aware of the relationship between acondominium Board and its Association ManagerIn my opinion, this complaint is without merit and israther the expression of her frustration.The fact is that the very minor amount of non-critical maintenance to her deck was completed as soonas weather permittedFurther, the Board has recognized that the condition that she has reporteddealing with tree roots and potential damage to sidewalks and other "common element" features andhas determined that the advice of an arborist is required before any plans are made to start dealing withtree roots.Finally, I will say that after serving this community for more than years, apparently this Board ofDirectors remains satisfied with the service that we perform

Complaint: [redacted] I am rejecting this response because: As previously mentioned, I contacted Cole Property Management on 3/29/ It is difficult to get a straight answer from Cole Property Management as the information provided keeps changing Initially in regard to the encroaching tree/roots the response was the landscaper would take care of it, when that was not forthcoming, then maybe the landscaper has an arborist on staff When that was not forthcoming, then MrC [redacted] informed me that he was recommending hiring an arborist for the entire property and would not recommend doing anything further on my building until that was done There are other trees on the property however the tree rooting is visible, extensive, and goes around two sides of the building where I live in.After attending the last homeowner meeting in June and receiving a copy of the meeting by mail which stated an arborist would be hired to evaluate the situation, I contacted Cole Property Management to follow up on this I was told by an employee that nothing further would be done I let the employee know that was not the information provided in the minutes I let the employee know that I was filing a complaint with the Revdex.com and Cole Property Management could explain their response there This was not a threat There are other complaints on the internet which resembles this one and includes poor communication and poor customer service Homeowners are paying for a service, MrC [redacted] is not doing someone a favor by responding to legitimate concerns with obfuscation Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not applied for getting the security deposit backI complained that they locked the house before my contract was finished, I have lost $worth equipment for that (vacuum cleaner and an AC), didn't give me time to vacuum the carpet and now they are claiming $from me for not cleaning thatI also complained against their inactivity during the winter regarding the heater and the electricity billsThey have given extremely disappointing reply and their reply have no connection with my complaints Regards, [redacted] ***

To Whom It May Concern:In response to complaint # [redacted] , we, Cole Property Management were notifiedby [redacted] on July 20th, in the late afternoon that she had been gonefor the weekend (first violation of her lease, when leaving your apt for alength longer than a day, someone is to keep an eye on the place in case of amaintenance issue such as this) and returned back to her apartment to a poppedbreaker that was connected to her bedroom outlets, some plaster down on theceiling in her living room & a crack in the wall at her entry wayI askher to text me over some pics of the ceiling, she did a few hours later afterwe had closed for the dayOur maintenance staff was sent out first thing thenext morning to address these few maintenance concernsHe spent the next 2days in her apt making repairs, when I went to follow up with [redacted] on the 23rdof July regarding repairs she stated she was not satisfied with repairs, Iimmediately went down and met with her at her apartment to assess thesituationUpon arrival her place was super messy with all kinds of different colored paintall over the walls and she was very disgruntled about the ceilingrepairsWe went over this concern with her and came to conclusion that theremoval and replacement of that portion of the ceiling would be sufficient for her even thoughnot at all necessaryI advised her we would be pulling out a portion of theceiling that had come out due to old plaster/lath ceiling and replacing it withfresh drywall & that this would be a couple day process to remove, replace,mud, sand & paintShe was also told that she needed to disconnect all theextension cords and surge protectors running across her apartment as that iswhat was causing the popped breakers and burnt up outletsMaintenance returnedto her apartment on 7/to make repairs as we discussed and was back to docoats of mud, sanding and painting over the next couple days, to be exact the27th, 28th & 30th to finalize it out and clean up his messIf [redacted] has not been occupying thepremises that is merely by her choice as the property has not been deemedunsafe or inhabitale by any meansThere is not indication of mold noted on the city engineers inspection [redacted] has continued to renew with ourcompany for many years (since 2010) and actually just signed her renewal forthe next year with us on the 2nd of July, I would surely think if there wassome kind of trust issue with our company she wouldn't continue to renew &this is merely a cry to find a way out her lease as her situation may havechangedOur maintenance staff has worked with our company for 15+ yearscombined and this is the first complaint we have received claiming theft ordamaging of some else's propertyI believe we have done all we can do as acompany to satisfy [redacted] already, even while she has violated her lease on several occasionsI have attached a couple of pics one shows the repair of the ceiling with fresh drywall & the otheris proof of the extension cords running all thru her apartment

To Whom It May Concern:This is the first we have been notified regarding an issue with his security deposit processHe has not attempted to contact our office to go over documentation & concernsThis will be required in order to come to some type of agreement as stated on his security deposit letter [redacted] will need to contact us at 765-449-to rectify this situation

The "business" of Cole Property Management, Inc. is the management of community homeownerassociations. As the "Association Manager" for our many clients, we operate under a formal"management agreement" that describes not only our scope of work but also places a limit on ourresponsibilities. We serve...

the members of the association through the Board. The Association Managerdoes not have the authority to "manage" the property independently from the Board of Directorselected by the members of the Association. Our job is to serve the Board, carrying out their instructionsand directions.The complaint, from a member of a condominium homeowner association, is based upon the frustrationand dissatisfaction of not having her perceived needs met, in terms of maintenance of "common areas"within this condominium, within the time-frame that she deems "reasonable". She even used the threatof a complaint to Revdex.com to exert pressure to get her "projects" handled with priority.This complaining homeowner, who has lived in a condominium for many years, has also served as theBoard President of this particular condominium. She is fully aware of the relationship between acondominium Board and its Association Manager. In my opinion, this complaint is without merit and israther the expression of her frustration.The fact is that the very minor amount of non-critical maintenance to her deck was completed as soonas weather permitted. Further, the Board has recognized that the condition that she has reporteddealing with tree roots and potential damage to sidewalks and other "common element" features andhas determined that the advice of an arborist is required before any plans are made to start dealing withtree roots.Finally, I will say that after serving this community for more than 10 years, apparently this Board ofDirectors remains satisfied with the service that we perform.

Complaint: [redacted]
I am rejecting this response because: As previously mentioned, I contacted Cole Property Management on 3/29/17.  It is difficult to get a straight answer from Cole Property Management as the information provided keeps changing.  Initially in regard to the encroaching tree/roots the response was the landscaper would take care of it, when that was not forthcoming, then maybe the landscaper has an arborist on staff.  When that was not forthcoming, then Mr. C[redacted] informed me that he was recommending hiring an arborist for the entire property and would not recommend doing anything further on my building until that was done.  There are other trees on the property however the tree rooting is visible, extensive, and goes around two sides of the building where I live in.After attending the last homeowner meeting in June and receiving a copy of the meeting by mail which stated an arborist would be hired to evaluate the situation, I contacted Cole Property Management to follow up on this.  I was told by an employee that nothing further would be done.  I let the employee know that was not the information provided in the minutes.  I let the employee know that I was filing a complaint with the Revdex.com and Cole Property Management could explain their response there.  This was not a threat.   There are other complaints on the internet which resembles this one and includes poor communication and poor customer service.  Homeowners are paying for a service, Mr. C[redacted] is not doing someone a favor by responding to legitimate concerns with obfuscation.
Sincerely,
[redacted]

[redacted]Please view attached document[redacted]
The complainant Is an owner of and resides In a condominium managed by our company, The policies regarding collecting homeowner dues, Including payment due dates and the consequences of non-payment or late-payment, are made by the elected Board of Directors...

and not our company. late charges levied and collected are to the benefit of the homeowner association and not the property management company.
The issue with this complainant began earlier in the year when the bank in which the homeowner association funds are deposited stopped accepting payment checks that were made
· payable to the property management company rather than to the homeowner association. When we
were notified of this change in policy by the bank, we contacted all of your clients of this change and Instructed them that we would no longer accept checks payable to the property management, that the checks must be made payable to the homeowner association and that all checks with the improper payee would be returned to the sender,
The complainant had set up an automatic payment plan with her personal bank in which a check
was issued once each month, in the amount stipulated by the client,and mailed to our office for processing, However,for several months the complainant failed to contact her bank to give them the Instruction to. change the name of the payee from the property management company to that of the homeowner association. Consequently, the checks that were Issued between May and August were returned to the sender,creating a delinquency of payment that also generated late charges of $25.00 per month.
Several attempts were made to communicate with the complainant, notifying her that the
checks were still being made payable to the property management firm rather than to the homeowner association. When she finally, at the end of August, with her check number [redacted],brought her account current, the Board actually agreed to rescind $100.00 In accumulated late charges.
Other than to note that there were several misstatements of fact In the customer's Statement of the Problem, I have no further comments to make in regards to this complaint and will consider it closed.·