Initial Business Response /* (1000, 8, 2015/06/22) */
Dear Sir/Madam:
I am in receipt of your letter dated 05/29/15, advising our company of the recent consumer complaint that Ms*** has filed against Beta Finance Company, IncI apologize for the delayed response
Upon reviewing the
complaint and file, Ms*** states that she was unaware of her day right to cancelOn the back of the Membership Agreement, signed by Ms*** on 02/25/15, it states in bold print the "Member's Right To Cancel"Per the Membership Agreement, Ms*** had until midnight of the third business day to cancel her contractMs*** did not request cancellation with DirectBuy until 03/16/15, which was outside of the day right to cancelBeta Finance is willing to work with Ms*** in regards to the financial difficulty she is experiencingWe urge Ms*** to contact our office at (XXX) XXX-XXXX to discuss payment arrangements with, ***, her account
representativeBeta Finance also urges Ms*** to contact the DirectBuy Member Cares Department at the DirectBuy Corporate Office to discuss any problems she may be experiencing regarding her membershipThe Member Cares Department can be reached Monday-Friday from 9am-9pm CST and Saturday-Sunday from 9am-5pm CST at (XXX) XXX-XXXX
Our office looks forward to assisting Ms*** through her financial hardship
Initial Consumer Rebuttal /* (3000, 10, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Beta Finance did not state whether yes or no if willing to terminate my contractIt sounds like "no" in their statement, but do not want to assumeSo, I need a
yes" or "no" to my request to initiate further contact with their representative
Final Business Response /* (4030, 13, 2015/07/06) */
I apologize if my previous response was not clearBeta Finance will not be cancelling this accountPlease ask Ms*** to reach out to our office to discuss payment arrangements
We look forward to assisting Ms*** through her financial hardship
Initial Business Response /* (1000, 8, 2016/10/20) */
Case No. XXXXXXXX
Beta Finance Account No, XXX-XXXXXXX
Dear [redacted]
Please be advised that the complaint placed by this consumer has been resolved to their satisfaction. Beta Finance has agreed to release Ms. [redacted] from the...
remaining debt. Please also note that contrary to the claims from this individual, Beta Finance Company, Inc. does not contact an individual more than once a day unless we are requested to do so. Furthermore, despite the claims made by the consumer, Beta Finance has in fact emailed/mailed a copy of the requested payment history on multiple occasions and a statement is mailed monthly.
Please feel free to contact me with any further questions
Initial Consumer Rebuttal /* (3000, 16, 2016/11/15) */
They sent me another bill this week asking for more money with a past due date on it.
Initial Business Response /* (1000, 8, 2015/06/22) */
Dear Sir/Madam:
I am in receipt of your letter dated 05/29/15, advising our company of the recent consumer complaint that Ms*** has filed against Beta Finance Company, IncI apologize for the delayed response
Upon reviewing the
complaint and file, Ms*** states that she was unaware of her day right to cancelOn the back of the Membership Agreement, signed by Ms*** on 02/25/15, it states in bold print the "Member's Right To Cancel"Per the Membership Agreement, Ms*** had until midnight of the third business day to cancel her contractMs*** did not request cancellation with DirectBuy until 03/16/15, which was outside of the day right to cancelBeta Finance is willing to work with Ms*** in regards to the financial difficulty she is experiencingWe urge Ms*** to contact our office at (XXX) XXX-XXXX to discuss payment arrangements with, ***, her account
representativeBeta Finance also urges Ms*** to contact the DirectBuy Member Cares Department at the DirectBuy Corporate Office to discuss any problems she may be experiencing regarding her membershipThe Member Cares Department can be reached Monday-Friday from 9am-9pm CST and Saturday-Sunday from 9am-5pm CST at (XXX) XXX-XXXX
Our office looks forward to assisting Ms*** through her financial hardship
Initial Consumer Rebuttal /* (3000, 10, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Beta Finance did not state whether yes or no if willing to terminate my contractIt sounds like "no" in their statement, but do not want to assumeSo, I need a
yes" or "no" to my request to initiate further contact with their representative
Final Business Response /* (4030, 13, 2015/07/06) */
I apologize if my previous response was not clearBeta Finance will not be cancelling this accountPlease ask Ms*** to reach out to our office to discuss payment arrangements
We look forward to assisting Ms*** through her financial hardship
Initial Business Response /* (1000, 8, 2016/10/20) */
Case No. XXXXXXXX
Beta Finance Account No, XXX-XXXXXXX
Dear [redacted]
Please be advised that the complaint placed by this consumer has been resolved to their satisfaction. Beta Finance has agreed to release Ms. [redacted] from the...
remaining debt. Please also note that contrary to the claims from this individual, Beta Finance Company, Inc. does not contact an individual more than once a day unless we are requested to do so. Furthermore, despite the claims made by the consumer, Beta Finance has in fact emailed/mailed a copy of the requested payment history on multiple occasions and a statement is mailed monthly.
Please feel free to contact me with any further questions
Initial Consumer Rebuttal /* (3000, 16, 2016/11/15) */
They sent me another bill this week asking for more money with a past due date on it.