Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I just came back from seeing them, and they have agreed to fix the spot, and take care of a rental vehicle for meI am very happy with the them now
Hi [redacted] Attached is our final invoice given to the customer This is a door Honda Civic, the vehicle is currently years old The customers complaint is that the entire area is now rusting We only replaced the Rt Rear door, we replaced the Rt rear door with a used Rt rear door off another vehicle Like Kind Quality (LKQ) purchased by the insurance company This door that was replaced by us LKQ does have minor rusting on the lower inside seam, we offered to take care of under warranty The major issue the customer is having is that the Rt Front door is rusting on inside lower seam as well and it is also rusting on the Rt Quarter panel where the bumper mounts like ALL Honda Civics do that body style Those two panels we only blended the exterior panels for color matching of the paint due to replacing the rear doorWhen we prep a vehicle for color blend we remove the exterior parts on those panels to avoid tape lines and provide a solid surface for the paint to adhere We do use PPG Enviorbase paint systems, it is water-based and we have used that system exclusively since it came out approximately years ago We use it in all four locations and paint approximately vehicles per month This is the largest paint manufacture in the industry We have yet to have any issues using the water-based paint All vehicle manufactures are painting with water-based paint today and I believe have been for approximately years or more Her vehicle is rusting because it is years old and has been through years of northeast salt storms We have not yet been contacted by Travelers insurance as she also falsely stated We did offer to repair and refinish the Rt Rear door that was replaced but she denied the offer We contacted Travelers and they said they did look at her vehicle and denied and part being related to the loss or repairsThe rear bumper is not rusting it is plastic, the attachment area for the rear bumper is rusting and that's a known issue with this model Let me know if you need more I can be reached anytime at ###-###-####, Thank you
This customers concern is that the area we repaired is now rusting due to our repairs back in In review of our estimate and review of what was witnessed by our store manager Randy Randall we do not believe this to be related to the repairs that were completed in Josh J*** (GM) will reach out to the customer and look at the vehicle in person to see if this is something that should be covered If this is a chip in the paint that is rusting it would be rusting from another impact and would not be covered under warranty Once reviewed in person we will respond with further details
We have settled with the insurance company We agreed to waive our administration fees and agreed to a reduced amount per day of storage with the insurance company Our agreement had to be notarized and signed by our management on May 12th per the insurance company for them to pay our shop directly We have not and are not pursuing this customer for any additional fees Once the agreement was reached on May12th with the insurance company and they confirmed our amount to be paid we stopped any further charges from accruing We were called by insurance auto auctions this morning informing us that they would be picking up the vehicle today This is process for any vehicle that determined a total loss by the insurance company Coles Collision has reduced fees and waived additional fees upon negotiations with the insurance company Ms [redacted] does not owe our business anything additional We were not holding onto her vehicle to benefit ourselves in any way other than to guarantee we did get paid in full the amount agreed upon on May 12th Please reach me at [redacted] for any further questions Thank You
1/12/ID# [redacted] To whom it may concern: According to [redacted] ’s complaint on 1/3/ [redacted] spoke to [redacted] concerning the settlement of a better claims procedure with honesty and transparency What [redacted] was not aware of was his car was towed in on 12/9/and we received his authorization on 12/16/then it took approximately days to get through the process of a completed disassembly for a through estimate [redacted] explained that we were over capacity by approximately vehicles and we can only process 32-cars per week It was simply a matter of overcapacity and not explaining in detail the process to determine the vehicle being a total loss [redacted] incurred a $rental charge of which Coles Collision offered and sent a $reimbursement for his troubles [redacted] seemed very pleased with the honesty and detailed explanation of what transpired during that time We also reviewed that we do not make money on any total losses we actually process them for free [redacted] stated that he would consider contacting the Revdex.com to state we resolved this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I just came back from seeing them, and they have agreed to fix the spot, and take care of a rental vehicle for meI am very happy with the them now
Hi [redacted] Attached is our final invoice given to the customer This is a door Honda Civic, the vehicle is currently years old The customers complaint is that the entire area is now rusting We only replaced the Rt Rear door, we replaced the Rt rear door with a used Rt rear door off another vehicle Like Kind Quality (LKQ) purchased by the insurance company This door that was replaced by us LKQ does have minor rusting on the lower inside seam, we offered to take care of under warranty The major issue the customer is having is that the Rt Front door is rusting on inside lower seam as well and it is also rusting on the Rt Quarter panel where the bumper mounts like ALL Honda Civics do that body style Those two panels we only blended the exterior panels for color matching of the paint due to replacing the rear doorWhen we prep a vehicle for color blend we remove the exterior parts on those panels to avoid tape lines and provide a solid surface for the paint to adhere We do use PPG Enviorbase paint systems, it is water-based and we have used that system exclusively since it came out approximately years ago We use it in all four locations and paint approximately vehicles per month This is the largest paint manufacture in the industry We have yet to have any issues using the water-based paint All vehicle manufactures are painting with water-based paint today and I believe have been for approximately years or more Her vehicle is rusting because it is years old and has been through years of northeast salt storms We have not yet been contacted by Travelers insurance as she also falsely stated We did offer to repair and refinish the Rt Rear door that was replaced but she denied the offer We contacted Travelers and they said they did look at her vehicle and denied and part being related to the loss or repairsThe rear bumper is not rusting it is plastic, the attachment area for the rear bumper is rusting and that's a known issue with this model Let me know if you need more I can be reached anytime at ###-###-####, Thank you
This customers concern is that the area we repaired is now rusting due to our repairs back in In review of our estimate and review of what was witnessed by our store manager Randy Randall we do not believe this to be related to the repairs that were completed in Josh J*** (GM) will reach out to the customer and look at the vehicle in person to see if this is something that should be covered If this is a chip in the paint that is rusting it would be rusting from another impact and would not be covered under warranty Once reviewed in person we will respond with further details
We have settled with the insurance company We agreed to waive our administration fees and agreed to a reduced amount per day of storage with the insurance company Our agreement had to be notarized and signed by our management on May 12th per the insurance company for them to pay our shop directly We have not and are not pursuing this customer for any additional fees Once the agreement was reached on May12th with the insurance company and they confirmed our amount to be paid we stopped any further charges from accruing We were called by insurance auto auctions this morning informing us that they would be picking up the vehicle today This is process for any vehicle that determined a total loss by the insurance company Coles Collision has reduced fees and waived additional fees upon negotiations with the insurance company Ms [redacted] does not owe our business anything additional We were not holding onto her vehicle to benefit ourselves in any way other than to guarantee we did get paid in full the amount agreed upon on May 12th Please reach me at [redacted] for any further questions Thank You
1/12/ID# [redacted] To whom it may concern: According to [redacted] ’s complaint on 1/3/ [redacted] spoke to [redacted] concerning the settlement of a better claims procedure with honesty and transparency What [redacted] was not aware of was his car was towed in on 12/9/and we received his authorization on 12/16/then it took approximately days to get through the process of a completed disassembly for a through estimate [redacted] explained that we were over capacity by approximately vehicles and we can only process 32-cars per week It was simply a matter of overcapacity and not explaining in detail the process to determine the vehicle being a total loss [redacted] incurred a $rental charge of which Coles Collision offered and sent a $reimbursement for his troubles [redacted] seemed very pleased with the honesty and detailed explanation of what transpired during that time We also reviewed that we do not make money on any total losses we actually process them for free [redacted] stated that he would consider contacting the Revdex.com to state we resolved this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***