Cole's Painting

The customer purchasd the vacuum in February on [redacted] The purchase was on her credit card statement, and she claims she did not purchase it If she did not purchase the vacuum she needs to call her credit card company and [redacted] We do not pay for return labels and its been over months now

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because it is not true The truth is that around Thanksgiving my son brought two vacuums that were under warranty to American Sewing and Vacuum of Princeton, which [redacted] said was the nearest authorized service center At that time, the person who took the vacuums said they’d be repaired in about 2-weeks, but also made it clear he does not like performing warranty repairs In three weeks (about the week before Christmas) I called American Sewing to check on the status The person who answered the phone (Monica) said they were not repaired yet She said warrantee repairs take 3-weeks (not 2-4) but should be finished by the end of the year She also stated that they don’t like doing warranty repairs, especially when the machine was purchased elsewhere I then called back approximately Dec (because we needed our vacuum cleaners to clean the house), was told the parts were in, but the repairs had not been begun She said the repairs were “difficult fixes” but still expected that they’d be done by the end of the year On Dec 31, I called again After was put on hold twice for over minutes When I called back a third time I was told by Mark that they were not done and one might be done in early January At this point I got angry and voiced my opinion that we were being put off and they did not seem to have any intention of ever fixing the vacuums Mark then demanded I pick up the vacuums by the end of that day Instead I reported the business to the Revdex.com I also contacted [redacted] who said since American Sewing and Vacuum had filed a claim the center was obligated to repair or replace the vacuums Two weeks later I again called the service center Only at this point did Monica state that the vacuums were not under warranty because I had damaged them This is untrue Both machines had the exact same thing happen to them so I believe it is a faulty part If the service center honestly felt that there was damage they would not have filed the claim, ordered the broken parts, and stated they were difficult fixes They made up the part about the damage to the machines after [redacted] called them to investigate why they were refusing to fix the machines In fact a representative from [redacted] subsequently called me to state she was treated by American Sewing and Vacuum the the same way I was treated, apologized to me for their poor performance, told me they were removing American Sewing and Vacuum from their list of authorized service centers, and sent us two new machines without charge They would not have done this unless [redacted] was ashamed of the performance of American Sewing and Vacuum and thus the version provided to the Revdex.com by American Sewing and Vacuum was false Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 12096370, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer purchasd the vacuum in February on *** The purchase was on her credit card statement, and she claims she did not purchase it If she did not purchase the vacuum she needs to call her credit card company and *** We do not pay for return labels and its been over
months now

Complaint: ***
I am rejecting this response because:
I am rejecting this response because it is not true. The truth is that around Thanksgiving my son brought two vacuums that were under warranty to American Sewing and Vacuum of Princeton, which *** said was the nearest authorized service center. At that time, the person who took the vacuums said they’d be repaired in about 2-weeks, but also made it clear he does not like performing warranty repairs. In three weeks (about the week before Christmas) I called American Sewing to check on the status The person who answered the phone (Monica) said they were not repaired yet. She said warrantee repairs take 3-weeks (not 2-4) but should be finished by the end of the year. She also stated that they don’t like doing warranty repairs, especially when the machine was purchased elsewhere. I then called back approximately Dec (because we needed our vacuum cleaners to clean the house), was told the parts were in, but the repairs had not been begun. She said the repairs were “difficult fixes” but still expected that they’d be done by the end of the year. On Dec 31, I called again After was put on hold twice for over minutes. When I called back a third time I was told by Mark that they were not done and one might be done in early January. At this point I got angry and voiced my opinion that we were being put off and they did not seem to have any intention of ever fixing the vacuums. Mark then demanded I pick up the vacuums by the end of that day. Instead I reported the business to the Revdex.com. I also contacted *** who said since American Sewing and Vacuum had filed a claim the center was obligated to repair or replace the vacuums. Two weeks later I again called the service center. Only at this point did Monica state that the vacuums were not under warranty because I had damaged them. This is untrue. Both machines had the exact same thing happen to them so I believe it is a faulty part. If the service center honestly felt that there was damage they would not have filed the claim, ordered the broken parts, and stated they were difficult fixes. They made up the part about the damage to the machines after *** called them to investigate why they were refusing to fix the machines. In fact a representative from *** subsequently called me to state she was treated by American Sewing and Vacuum the the same way I was treated, apologized to me for their poor performance, told me they were removing American Sewing and Vacuum from their list of authorized service centers, and sent us two new machines without charge. They would not have done this unless *** was ashamed of the performance of American Sewing and Vacuum and thus the version provided to the Revdex.com by American Sewing and Vacuum was false.
Regards,
*** ***

This customer brought in two machines for warranty repair at the end of November This is a very busy time for us with the holidays We told the customer it would take 4-weeks since its a warranty issue This is a standard time frame for any type of warranty work We did
offer him a trade in value towards a new machine Since he did not buy the machines from us, we did the best we could to help A few weeks passed and he called The machines we not ready yet We ordered and then received the parts we thought would fix the problem and the mechanic here said that the parts were not the issue The handle was forced back and as a result was a broken base This is not a warranty issue anymore We tried to explain this to the customer but in return he got very rude and nasty When he started yelling we just told him to pick up the machines The employees here did not need to be treated like that The customer in return called *** up and told them that we would not fix the problem and to pick up the machines We did, however, tell *** if he would take the complaint off the Revdex.com we would fix the machines He did not His loud and obnoxious behavior was uncalled for! No one here needs to be treated like that!

We are sorry for the inconvenience, however this case was closed We granted the customer a full refund