Coleman Auto Sales

Hi [redacted] , We apologize for the inconvenience but, it seems that you have received the wrong productWe have tired to call you on occasions with no answerYou can offer you two solutions1) Full refund plus shipping back to us2) We can send you the correct product + a 10% credit for the inconvenience Please let us know which you prefer

[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information.Your order has been shipped The tracking number is [redacted] It will be delivered this Friday.We normally ship a lot faster, but our system was overwhelmed by the number of orders we received from this deal We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card Please let us know if there is anything else we can do for you-Luxor Linens

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We do apologize for this oversight on our partThe refund was processed on 01/09/for the full amount

Hello, we are very sorry there was a misunderstanding between the representative and the customer regarding this matterThe representative understood that you wanted it replaced as soon as possible and this is why we sent a replacement. The replacement for the sheet set has been shipped and in transit. You do not need to return the item back to us and we hope that you can keep it and enjoy itWe will be submitting the request for the refund for your voucher code from *** *** you can follow up with them within to hrs for refund status. We will refund you the shipping fee of $3.99. If you have any questions, please let us knowThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory assuming the order arrives on Friday as indicated. Thanks for your assistance. Much appreciated.
Regards,
[redacted]

We reached out to the customer regarding her order. We advised that we did not previously receive her request for the exchange/return via our site. We are very sorry for the inconvenience. Our IT dept is looking into this matter as we do not want this to happen in the future.  We will be...

sending a replacement sheet set, she does not need to return the item and can do as she wishes with it.  Again, we are sorry and will be resolving this matter. Thank you, Luxor Linens.

Hi [redacted] [redacted] ,  We apologize for the inconvenience but, it  seems that you have received the wrong product. We have tired to call you on 2 occasions with no answer. You can offer you two solutions. 1) Full refund plus...

shipping back to us2) We can send you the correct product + a 10% credit for the inconvenience Please let us know which you prefer.

Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information.Your order has been shipped.  The tracking number is [redacted].  It will be delivered this Friday.We normally ship a lot faster, but our system was overwhelmed by the number of...

orders we received from this deal.  We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card.  Please let us know if there is anything else we can do for you. -Luxor Linens

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,This Customer initial order was lost by the Post office. Original tracking number is below [redacted] 
[redacted]We are sending a replacement package today 02/12/18, New Tracking number is below[redacted]We also contaced the...

customer to let them know that we will be sending them a replacement.  Thank you, For your your help in regards to this matter. RegardsSandra G[redacted]Customer ServiceLuxor Linens

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would accept a full refund plus the cost of return shipping. I do not want an exchange product. If I do not receive a full refund and return shipping in a prompt manner, I reserve the right to contact the Revdex.com and/or my attorney for further attention to resolving this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It was very embarrassing giving this sheet set as a Christmas gift. Then to have the business ignore multiple requests for a return compel me to not do business with them. I am very concerned about the quality of this product and I fear I would be sent another defective set and I would need to go through this process again. Besides, I bought another set after realizing I was going to be stuck with this one.I feel a refund would be appropriate in this situation ($33.00 + $3.99 shipping).
Regards,
[redacted]