Coleman Buick, GMC Cadillac Inc

We understand the value of customer's timeWhen we know a customer is coming in to see a vehicle and that vehicle suddenly is sold before they get here, we make it a point to call the customer and advise them NOT to come in until we find a suitable vehicle that meets the same criteriaIn this case
we gave the customer the impression that we were going to meet their paymentIt was unintentionalI have spoken to both employees involved and the only thing I can say is we let them down and I’m sorry we wasted their timeWe’ve learned from this mistake and have made changes to avoid it in the futureDrew C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer had their car repaired in July in our body shop. The customer drove the vehicle for months and then returned the vehicle with her complaint. We inspected the vehicle and two experienced body representatives felt that the damage was recent and not related to the
repairs we had done months earlier. We suggested she call her insurance company to file an additional claim but she refused. In an effort to lighten the situation one of our employees made a comment that the customer did not appreciate. The customer left unhappy. Shortly after she filed the Revdex.com complaint and also went to another body shop and had them work on the car. We asked to look at the car again but since another shop had worked on the car, an additional inspection would yield no new information. The customer also stated that the fog lights were not working in her car. After speaking with the customer and her insurance company, we decided to look at the fog lights, diagnose them, and repair them at no charge to satisfy the customer. She was provided a loaner while we worked on the car. As of this date (5/6/16) the vehicle has been returned to the customer and she has stated that we are resolved

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We understand the value of customer's time. When we know a customer is coming in to see a vehicle and that vehicle suddenly is sold before they get here, we make it a point to call the customer and advise them NOT to come in until we find a suitable vehicle that meets the same criteria. In this case...

we gave the customer the impression that we were going to meet their payment. It was unintentional. I have spoken to both employees involved and the only thing I can say is we let them down and I’m sorry we wasted their time. We’ve learned from this mistake and have made changes to avoid it in the future. Drew C[redacted]

This customer had their car repaired in July 2015 in our body shop.  The customer drove the vehicle for 8 months and then returned the vehicle with her complaint.  We inspected the vehicle and two experienced body representatives felt that the damage was recent and not related to the...

repairs we had done 8 months earlier.  We suggested she call her insurance company to file an additional claim but she refused.  In an effort to lighten the situation one of our employees made a comment that the customer did not appreciate.   The customer left unhappy.  Shortly after she filed the Revdex.com complaint and also went to another body shop and had them work on the car.  We asked to look at the car again but since another shop had worked on the car, an additional inspection would yield no new information.  The customer also stated that the fog lights were not working in her car.  After speaking with the customer and her insurance company, we decided to look at the fog lights, diagnose them, and repair them at no charge to satisfy the customer.  She was provided a loaner while we worked on the car.   As of this date (5/6/16) the vehicle has been returned to the customer and she has stated that we are resolved.