The items noted in the complaint were not completed at the time of close because of the time of year We are unfortunately unable to landscape in the winter As a policy, Coleman Homes waits until the irrigation water is turned on before we will landscape any home This allows us to make sure the sprinkler system is working properly and allows the homeowner to water their new landscaping Being able to water new grass and plants increases their chances of survival dramatically We could have put the landscaping in sooner, but the homeowner would have had to hand water everything using the city water system resulting in a significant cost to the homeowner.Irrigation water was turned on 4/14/ Since then we have been busy installing landscaping on all homes that closed over the winter Our landscaper works from street to street, this allows them to complete more homes in a shorter period of time Unfortunately, the complainant doesn't live on one of the first streets to be completed We are getting to her home as soon as we can and it should be completed by Wednesday the 27th, just business days from the date the irrigation water was made available All of this information was relayed to the homeowner.I am not aware of any guaranteed date of completion The attached contract addendum only states that funds will be withheld from Coleman Homes until the work has been completedWe don't guarantee completion dates because we don't know the exact date irrigation water will become available or when the weather will allow us to complete the landscaping.The title company held funds on this home for other items that weren't able to be completed because of the weather, in addition to the landscaping, at 150% of our cost The title company currently holds more than $10,for this home Despite having most of the items completed, we don't get any fund released until all of the items are complete It's in our best interest to get the landscaping done as soon as possible
Regarding Mr [redacted] remarks, the frustration seems to stem from the timeline for receiving a Buy Back OfferOur company policy regarding buy back offers states they should be received within business days of an accepted contractDue to market conditions, these buy back offers are taking a bit longerThe [redacted] contract was not fully executed and signed by the seller until 2/1/ Please keep in mind a fully executed contract with all the necessary pieces in place did not happen until February 1st as you will see by the attached Our investigation of the timelines and paperwork looks like this: · Purchase & Sale Agreement (PSA) Contract Submitted & signed by buyers: 1/20/ · PSA signed by seller/Coleman Homes: 2/1/ · Outside Realtor notified of Buy Back on [redacted] existing home: 2/3/ · Buyer sent email notice of cancellation on: 2/24/ · Trade up offer received on: 2/25/ · I would be more than happy to answer questions or provide more information if neededPlease don't hesitate to contact me at: SUSAN S [redacted] | Executive Vice President
Tell us whyOctober 13, 2015Dear [redacted] , I have reviewed the entire service history for your home andbelieve that we have met our obligations as they pertain to the servicerequests that you submitted during the period in which your home was coveredunder our “Limited One Year Warranty” I’m sorry that you feel as if we haven’t met ourobligations, however, as you stated in your letter we have responded to yourrequests on numerous occasions to resolve your concerns and had not heard fromyou for a number of months after our last service visits Your warranty period has expired as of2/20/2014, and at this point your home seems to be exhibiting the need forregular maintenance that every home requires for wear and tear
We did replace the original air conditioning unit to ensure that we had provided you with a properly working unitAt that time, it was determined that the unit was sized properlyIt was also tested multiple times to make sure it was functioning within industry and regulatory standardsPrior to the home being built, you had been given the choice of selecting a dual zone HVAC system as an option You declined to have this system installed, which would have made the HVAC system more efficient and reduced the amount of time that the system would have to run The unit is still within the 5-year manufacturer warrantyIf there are concerns about the unit lasting, we recommend that you contact [redacted] , the company that installed the unit, to have them evaluate its conditionAs for your concrete concerns, it has been determined that the cause of the cracking was from the ground heaving When we inspected your porch a couple of weeks ago, after the weather had warmed, it was clearly evident that the column had not sunk at all and was not the cause of the cracking that has happened As we cannot control the amount of moisture in the soil, or the extended periods of below freezing temperatures, any damage caused by ground heaving is not covered under the warranty that both parties have agreed to Had we determined that the column had sunk and there were concerns about the structural integrity and safety in the home, we would most certainly have made any needed repairs
Mr [redacted] is not being truthful He did break a sprinkler head with his garbage can and blamed us when it flooded We fixed it at no charge The landscapers did not use heavy equipment when they repaired his yard, it was all done by hand Mr [redacted] has been extremely abusive to all of our trade partners, making it difficult to get anyone over to his home to make repairs Despite that we are still willing to fix his drywall issues and his gate We are working to get the repairs scheduled
Please know that upon deciding to purchase and build a Coleman Home at West Highlands, the [redacted] had the opportunity to choose their own lot from a variety of home-sites availableAt the time, this cul-de-sac area was mostly empty from any other homes and the lots were newly released to sellBuyers have the opportunity to build the home they want on the lot they choose and we, in turn, build according to the municipality codes, covenants, restrictions and standards A few weeks into the process, the [redacted] ’ made us very aware of their concern regarding the empty lots next to where they were building and the placement of homes and how it would affect their viewThe construction schedule was put on hold in order to have a face-to-face meeting regarding their concernsWe gave them the opportunity to cancel their contract and after the meeting they decided to move forwardNotes from our customer service manager are below regarding that conversation: We met with the [redacted] ’ at their home site on August 18th and showed them a site plan of the worst case scenario for the neighboring lot, as they have stated At that time it was explained to them that we couldn’t guarantee how the neighboring home would be oriented on the lot They were made aware of how the home next door could possibly be oriented and decided to move forward with their purchase Mike L [redacted] | Customer Service Manager [redacted] We stand behind our position that the [redacted] concerns were addressed, there were reasonable solutions offered and their choice was to move forward The purchase and sales agreement states the following: Views We make no representations about any particular view the community or your lot may enjoy currently or in the futureThe evaluation of any such view is highly subjective and a personal matterAny view may be partially, materially or completely obstructed by a variety of factors, such as (a) the planting of trees, shrubs, plants or other landscaping, (b) the growth and propagation of landscaping existing or to be planted in the future, and (c) current and future construction within and outside the community, including, without limitation, the construction fences, walls, roof tops, buildings, decks and other improvementsWe make no statements or assurance with respect to the construction and future improvements and landscaping that may have an impact upon the view from the community and your lot Municipality building codes and covenants are in place for this reasonNext door neighbors are not given the right to dictate the placement and construction of property they do not ownWe comply one-hundred percent to municipality development codes and covenants and maintain our position to continue building on Lot Block in West HighlandsAttached are documents from the [redacted] purchase including the Purchase & Sales Agreement, Maps & Site Plans and other supporting documents SUSAN S [redacted] | Executive Vice President p: ext [redacted] | [redacted] @mycolemanhome.com mycolemanhome.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: the irrigation system we have is insufficientWe do not need a larger pump, we need more than one for the number of houses we haveWe need each pump to take care of a specific number of homesOf course when you have pump servicing hundreds of homes the pump will go downSeparate the systems, add pumps and not put all of your planning failures on the homeowners of this communityTake ownership and fix the problem!!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Regardless of whether you should or should not have signed a form the bottom line is you did We have talked to several homeowners and they all have completion dates signed by you This is not our first contract you have failed to meet the requirements on This seems to be a continuous problem throughout the process One that you make no effort to fix.Once again, we were the THIRD homeowners to move into the neighborhood Four houses on our street were fully landscaped before our own (all of which moved in AFTER us, of those houses were unoccupied) This also does not include the entire Garden side of the subdivision where several homes were landscaped due to your precious Parade home Again all of those homeowners moved in after us So whatever point you are trying to make is invalid and entirely false Clearly our lawn could have been done on time had you actually tried to abide the contract I think you fail to see the reason we are upset You were given ample time and resources to complete our lawn on time and failed You violated the contract and that is when we requested a refund Instead of discussing our request with us you went ahead and did the work anyway We asked for a refund in advance It is not our problem you have zero ability to discuss matters with homeowners This clearly is not an issue you are willing to fix considering once again we were given a date for other work to be completed on our home and yet again that date has come and past without the work done Nor have we been given a date it will be completed It seems the only time Coleman communicates with us is to give us information and empty promises Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Complaint: [redacted] I am rejecting this response because: the repairs in the landscaping were done not in a timely manner The sprinklers were not damaged because of my doing Ask my neighbors who have the same landscaping issues I have a gate that can not open because of issues of landscape and also flooding and damage was done before I used my truck to access my back yard That is why and Coleman put in a foot gateAnother issue as explained their landscape company used a heavy dump skid and drove over the lawn as well The issue was s not with just my landscape but many homes built at or around the same time Sincerely, [redacted]
At this point we feel we have done everything we can to address Mrs [redacted] concerns We’ve had landscape and concrete professionals evaluate her home Their determination is that there is nothing wrong with the concrete and any water problems are related to her own watering schedule and yard maintenance.We encourage Mrs [redacted] to have her concerns evaluated by an independent third party We will happily review any information she obtains from an independent third party and feel confident that their findings will be consistent with oursWe will continue to address any other warranty items Mrs [redacted] has throughout the duration of her warranty period.Sincerely, [redacted] Vice PresidentColeman Homes
Complaint: ***
I am rejecting this response because:First of all, all of those statements are highly inaccurateThe majority of work has been done on common areas NOTresidencesFour homes on my street have full landscaping finished, two of which are vacantWe were the third homeowners to close in *** and nearly the last to receive a lawnLandscaping crews have been here for months landscaping there is zero reason why our lawn could not have been completed on time.Second, We were never once told,by anyone, our yard would possibly not be completed until the 27thThe assistant builder himself came to my house and told me in person on April 22, that he talked to the landscaper and promised me it would be completed by April 23, night.Third, we reminded Tyler several times of our contracted date of April 22, We have documentation signed by both us and Coleman HomesI am more than happy to provide this documentColeman Homes violated the contractThey had both the time and resources to complete the work and the failedThe hold back amount was $7,not $10,It might help them to keep accurate records
Sincerely,
*** ***
Hi ***,I am sorry but could not get the computer to respond to the following info.In regards to Mr*** *** statements:Pioneer title could have cost me thousands of dollars on my taxes. Again, the title person *** picked had to be told to refigure my dues as wellShe ADVISED ME and my son was there, "you have days to file for your property tax exemptionThis was on April 9, A friend of mine told me "you must do it by April 15, 2015." which was the TRUTH. If I had to use Pioneer Title then I should have been able to go to the one I wanted not *** pickTHIS WAS MY RIGHT. I don't care about what he said A+ ratingI have done my own investigation on PioneerThey DID ME wrong so it is moot what he said. 2.There are HUGE spots all over my driveway. *** blamed it on "fertilizer"I had these spots on the first day I moved inThis is NOT FERTILIZERThen, Mr***, from Idaho Concrete blamed it on "irrigation" waterLike I said, Mr***, my irrigation water was not even on when I moved inAnother lie*** said "it is from fertilizer." My son heard him and saw the pictures he showed us of "supposedly" his driveway. 3.Water accumulation is due to THE LANDSCAPING BEING PUT IN INCORRECTLYEmail from *** says "she will send *** over to look at it." THE GRASS SINKS DOWN IN BACK AND WHEN IT RAINS IT turns into a pool. I HAVE HAD professional landscapers over and they said it needs to be relandscaped or underground pipes put inIt doesn't matter about two German Shepherds that pee in the yard, Mr***I am not talking about thisI am talking about WHEN IT RAINS AND SWAMPS MY BACKYARD. IT HAS NOTHING TO DO MR*** ABOUT my timersI don't run my water that much in the backFURTHER WHEN IT RAINS, MR***, THE person next to me has sprinklers right next to my grass which *** said were a mistake and you were going to pullMy grass sinks in FROM YOU and her water ACCUMULATES on my front. I CAN NOT BEGIN TO PUT ANYTHING ON A TIMER in front as you have excess sprinklers in her front yardIN FACT, I have had to put rock to stop it and a FENCE so the water does not hit my foundation. HER landscaping is up higher then mine WHICH INCLUDES HER SIDE AND HER GUTTERS THAT you have not piped out so it comes on my propertyYOU HAVE NOT LANDSCAPED MY FRONT OR BACK CORRECTLYI HAVE ALL PICTURES SHOWING THIS WHICH I WILL SEND TO THE Revdex.com. There would be no way I could even put on timers as her water from her grass swamps my front and you made my backyard into a muddy mess.4. Another lie is that you painted the entire dining room and living room at my request! There were two big blotches in the living room and my son's room where you came in and LEFTThe reason is that your paint is not covering blotches and when you do touch up your paint leaves THESE BLOTCHES ALL OVER. NOTHING MATCHESAnother lie is that the "TREE IN FRONT WAS DEAD during escrow." *** *** told us he would replace it when I moved inIt took into June to replace the tree in my front yardYes, Mr***, the tree was dead when I moved inI DID NOT BUY A HOME FULL OF MUD IN THE BACK YARD WHEN IT RAINS MR***. WHAT DO YOU MEAN YOU ARE JUST CONCERNED WITH MY FOUNDATION? I AM SURE YOUR YARD IS USEABLE AND NOT FULL OF MUD, MR***!!!! OR DO YOU LIVE LIKE THIS IN YOUR HOUSE???7. I put in a work order with *** to remove the paint on my cement left by your workersThis was in May The paint is still on thereMy upstairs window has not yet been addressedIt has moisture in it. Regards, *** *** May I add to his concern overmy dogs "pee spots" in my back yardFirst, that is of no concern to himMany ofthe spots are caused by fungus from standing water from the rain which does notdrain off my propertyI am sorry he hates dogsHis friend who bought next to metold me the same thing when she moved inYes, I have two quiet rescued dogs and an inside rescued catThey are family, Mr***They do not bark and arewell taken care of.Mr*** *** said he came yesterday with a Coleman rep, to talk to meNot. Did not happenHe refused to give me a day and time when he could come and see the yardHe is very angry that I told him about the grading problem and hung up on meHe is from zoningMy son was home all day even when I went out for awhileyesterday
We believe Mr*** complaint is without merit and is misleading. There were some landscaping issues, all of which have been fixed. The paint crew did not wipe paint all over Mr*** yard. There was some accidental overspray which was addressedWe have had three
different landscapers out to his home to work on his yard. Each time the yard and sprinklers have been repaired, including replacing some sod and filling in any gaps, things were left in good working order. We believe most of his yard issues are his own doingThe broken sprinkler he is referring to was due to him breaking it with his garbage can, which we fixed at no cost. The ruts he is referring to are because he is driving on his lawnWe fixed the ruts once at no charge, but told him that if he continued driving on the lawn that he would continue to have ruts and are not our responsibilityIncluded with this response are pictures of Mr*** yard from last weekThere are no huge dead spots and you can clearly see the damage in the yard is due to him driving on the grassWe are aware of some drywall repairs and are working on getting them scheduled. Once completed we will address any paint issues he has in his home. We have not fired the landscaper, they are still working for usWe did not fire the painterHowever, they are no longer working for usThe foundation is not cracking. There are some minor chips that do not affect the structural integrity or esthetics of the home and are not something that needs to be addressed
*** *** contacted us because he felt that a downstairs bathroom, along with the master bedroom and master bathroom were colder than the rest of the house. We had Arctic Air, the HVAC subcontractor who installed the system, inspect the home and review the sizing of the furnace and the
design of the system. They determined that the furnace size and design was correct. They also found a closed damper in the master bedroom, which they opened and added a heat run to the master bathroom to improve airflow in hopes of satisfying *** ***. It was determined that the downstairs bathroom was working properly since it was within one degree of the thermostat despite it being degrees outside on the day of inspection.We also had another HVAC company* *** ***, review the sizing of the furnace and the design of the system. In their opinion, the furnace was properly sized and that the system was properly designed.*** *** continued to express concern about the temperature in those locations. We had Arctic Air use their thermal imaging camera, which is accurate to within 1/of a degree, to determine whether there was heat loss occurring due to lack of insulation. The technician turned off the space heaters that were running and waited an appropriate amount of time for the effect of the space heaters to wear off. The camera found that all locations measured within 1-degrees of the thermostat.Based on the information we have obtained, we feel that the HVAC system is working properly and there is nothing wrong with the heating and cooling system in the home. We will continue to monitor the situation. If *** *** obtains any information that contradicts the current findings we will reevaluate they issue at that time.thank you,*** ***VP Coleman Homes
We have spoken to the homeowners and are working with them to resolve their concerns. This was simply a case of miscommunication and misunderstanding. We, Coleman Homes, were waiting for the homeowners to select and purchase an optional flooring through one of our trade partners before
we could schedule the work to be completed. The homeowners however, have now decided that they would like to simply have the flooring replaced with the same product as they currently have. Therefore, we are now in the process of working with the homeowners in getting this repair scheduled and completed as quickly as we can. We apologize for any misunderstanding that has delayed this repair from being completed in a more timely manner
Determining the number and size of pumps required, as well as the overall design of the irrigation system for the community, was done by an engineer who specializes in irrigation systems in coordination with Black Canyon Irrigation District. The system is designed to handle all the homes we plan on building. The issue is managing the water allotted to us by the irrigation district.
We could add more pumps and make is so that everyone in the community could water at the same time. If we did this, we would need to increase the flow of water from the irrigation district. However, most of the water wouldn’t be used, and we would run out of water early to mid-summer. If we manage our water, using the watering schedule, we have enough water for everyone for the whole irrigation season
Most communities have a watering schedule set up. Settlers Irrigation for example, maintains a watering schedule for all the communities it serves. Their schedule denotes not only which days you can water, but what time you can water. The watering schedule we implemented is neither unusual nor very restrictive. By following the schedule, each homeowner will have all the water they need
Tell us why here... I have reviewed the service records for your home and these records show that on5/8/Integrity Heating & Air responded to a service request for yourA/C unit that was not operating correctly. As there are no other service requests concerning the A/C unit, it
seemsthat the issue was resolved at that time. Our service records also do not show any requests made to service thefurnace itself, or that, as you state, that it was installed incorrectly.Also, on 2/26/*** *** responded to a service request to repair the grout inyour kitchen, entry and baths. Ourrecords to do not show any further requests to have the grout in these areasrepaired. Nor do we have any record of “structuralproblems with the joists” that you reference.ColemanHomes makes every effort to assure that our homeowners requests are addressedand resolved in an efficient and satisfactory manner. It seems that in this case, we may not havebeen aware of the ongoing issues based on what I can see in our warrantyservice records.Please feelfree to contact me to review your concerns
We did replace the original air conditioning unit to ensure that we had provided you with a properly working unit. At that time, it was determined that the unit was sized properly. It was also tested multiple times to make sure it was functioning within industry and regulatory standards. Prior...
to the home being built, you had been given the choice of selecting a dual zone HVAC system as an option. You declined to have this system installed, which would have made the HVAC system more efficient and reduced the amount of time that the system would have to run. The unit is still within the 5-year manufacturer warranty. If there are concerns about the unit lasting, we recommend that you contact [redacted], the company that installed the unit, to have them evaluate its condition. As for your concrete concerns, it has been determined that the cause of the cracking was from the ground heaving. When we inspected your porch a couple of weeks ago, after the weather had warmed, it was clearly evident that the column had not sunk at all and was not the cause of the cracking that has happened. As we cannot control the amount of moisture in the soil, or the extended periods of below freezing temperatures, any damage caused by ground heaving is not covered under the warranty that both parties have agreed to. Had we determined that the column had sunk and there were concerns about the structural integrity and safety in the home, we would most certainly have made any needed repairs.
The items noted in the complaint were not completed at the time of close because of the time of year We are unfortunately unable to landscape in the winter As a policy, Coleman Homes waits until the irrigation water is turned on before we will landscape any home This allows us to make sure the sprinkler system is working properly and allows the homeowner to water their new landscaping Being able to water new grass and plants increases their chances of survival dramatically We could have put the landscaping in sooner, but the homeowner would have had to hand water everything using the city water system resulting in a significant cost to the homeowner.Irrigation water was turned on 4/14/ Since then we have been busy installing landscaping on all homes that closed over the winter Our landscaper works from street to street, this allows them to complete more homes in a shorter period of time Unfortunately, the complainant doesn't live on one of the first streets to be completed We are getting to her home as soon as we can and it should be completed by Wednesday the 27th, just business days from the date the irrigation water was made available All of this information was relayed to the homeowner.I am not aware of any guaranteed date of completion The attached contract addendum only states that funds will be withheld from Coleman Homes until the work has been completedWe don't guarantee completion dates because we don't know the exact date irrigation water will become available or when the weather will allow us to complete the landscaping.The title company held funds on this home for other items that weren't able to be completed because of the weather, in addition to the landscaping, at 150% of our cost The title company currently holds more than $10,for this home Despite having most of the items completed, we don't get any fund released until all of the items are complete It's in our best interest to get the landscaping done as soon as possible
Regarding Mr [redacted] remarks, the frustration seems to stem from the timeline for receiving a Buy Back OfferOur company policy regarding buy back offers states they should be received within business days of an accepted contractDue to market conditions, these buy back offers are taking a bit longerThe [redacted] contract was not fully executed and signed by the seller until 2/1/ Please keep in mind a fully executed contract with all the necessary pieces in place did not happen until February 1st as you will see by the attached Our investigation of the timelines and paperwork looks like this: · Purchase & Sale Agreement (PSA) Contract Submitted & signed by buyers: 1/20/ · PSA signed by seller/Coleman Homes: 2/1/ · Outside Realtor notified of Buy Back on [redacted] existing home: 2/3/ · Buyer sent email notice of cancellation on: 2/24/ · Trade up offer received on: 2/25/ · I would be more than happy to answer questions or provide more information if neededPlease don't hesitate to contact me at: SUSAN S [redacted] | Executive Vice President
Tell us whyOctober 13, 2015Dear [redacted] , I have reviewed the entire service history for your home andbelieve that we have met our obligations as they pertain to the servicerequests that you submitted during the period in which your home was coveredunder our “Limited One Year Warranty” I’m sorry that you feel as if we haven’t met ourobligations, however, as you stated in your letter we have responded to yourrequests on numerous occasions to resolve your concerns and had not heard fromyou for a number of months after our last service visits Your warranty period has expired as of2/20/2014, and at this point your home seems to be exhibiting the need forregular maintenance that every home requires for wear and tear
We did replace the original air conditioning unit to ensure that we had provided you with a properly working unitAt that time, it was determined that the unit was sized properlyIt was also tested multiple times to make sure it was functioning within industry and regulatory standardsPrior to the home being built, you had been given the choice of selecting a dual zone HVAC system as an option You declined to have this system installed, which would have made the HVAC system more efficient and reduced the amount of time that the system would have to run The unit is still within the 5-year manufacturer warrantyIf there are concerns about the unit lasting, we recommend that you contact [redacted] , the company that installed the unit, to have them evaluate its conditionAs for your concrete concerns, it has been determined that the cause of the cracking was from the ground heaving When we inspected your porch a couple of weeks ago, after the weather had warmed, it was clearly evident that the column had not sunk at all and was not the cause of the cracking that has happened As we cannot control the amount of moisture in the soil, or the extended periods of below freezing temperatures, any damage caused by ground heaving is not covered under the warranty that both parties have agreed to Had we determined that the column had sunk and there were concerns about the structural integrity and safety in the home, we would most certainly have made any needed repairs
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Mr [redacted] is not being truthful He did break a sprinkler head with his garbage can and blamed us when it flooded We fixed it at no charge The landscapers did not use heavy equipment when they repaired his yard, it was all done by hand Mr [redacted] has been extremely abusive to all of our trade partners, making it difficult to get anyone over to his home to make repairs Despite that we are still willing to fix his drywall issues and his gate We are working to get the repairs scheduled
Please know that upon deciding to purchase and build a Coleman Home at West Highlands, the [redacted] had the opportunity to choose their own lot from a variety of home-sites availableAt the time, this cul-de-sac area was mostly empty from any other homes and the lots were newly released to sellBuyers have the opportunity to build the home they want on the lot they choose and we, in turn, build according to the municipality codes, covenants, restrictions and standards A few weeks into the process, the [redacted] ’ made us very aware of their concern regarding the empty lots next to where they were building and the placement of homes and how it would affect their viewThe construction schedule was put on hold in order to have a face-to-face meeting regarding their concernsWe gave them the opportunity to cancel their contract and after the meeting they decided to move forwardNotes from our customer service manager are below regarding that conversation: We met with the [redacted] ’ at their home site on August 18th and showed them a site plan of the worst case scenario for the neighboring lot, as they have stated At that time it was explained to them that we couldn’t guarantee how the neighboring home would be oriented on the lot They were made aware of how the home next door could possibly be oriented and decided to move forward with their purchase Mike L [redacted] | Customer Service Manager [redacted] We stand behind our position that the [redacted] concerns were addressed, there were reasonable solutions offered and their choice was to move forward The purchase and sales agreement states the following: Views We make no representations about any particular view the community or your lot may enjoy currently or in the futureThe evaluation of any such view is highly subjective and a personal matterAny view may be partially, materially or completely obstructed by a variety of factors, such as (a) the planting of trees, shrubs, plants or other landscaping, (b) the growth and propagation of landscaping existing or to be planted in the future, and (c) current and future construction within and outside the community, including, without limitation, the construction fences, walls, roof tops, buildings, decks and other improvementsWe make no statements or assurance with respect to the construction and future improvements and landscaping that may have an impact upon the view from the community and your lot Municipality building codes and covenants are in place for this reasonNext door neighbors are not given the right to dictate the placement and construction of property they do not ownWe comply one-hundred percent to municipality development codes and covenants and maintain our position to continue building on Lot Block in West HighlandsAttached are documents from the [redacted] purchase including the Purchase & Sales Agreement, Maps & Site Plans and other supporting documents SUSAN S [redacted] | Executive Vice President p: ext [redacted] | [redacted] @mycolemanhome.com mycolemanhome.com ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because: the irrigation system we have is insufficientWe do not need a larger pump, we need more than one for the number of houses we haveWe need each pump to take care of a specific number of homesOf course when you have pump servicing hundreds of homes the pump will go downSeparate the systems, add pumps and not put all of your planning failures on the homeowners of this communityTake ownership and fix the problem!!Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Regardless of whether you should or should not have signed a form the bottom line is you did We have talked to several homeowners and they all have completion dates signed by you This is not our first contract you have failed to meet the requirements on This seems to be a continuous problem throughout the process One that you make no effort to fix.Once again, we were the THIRD homeowners to move into the neighborhood Four houses on our street were fully landscaped before our own (all of which moved in AFTER us, of those houses were unoccupied) This also does not include the entire Garden side of the subdivision where several homes were landscaped due to your precious Parade home Again all of those homeowners moved in after us So whatever point you are trying to make is invalid and entirely false Clearly our lawn could have been done on time had you actually tried to abide the contract I think you fail to see the reason we are upset You were given ample time and resources to complete our lawn on time and failed You violated the contract and that is when we requested a refund Instead of discussing our request with us you went ahead and did the work anyway We asked for a refund in advance It is not our problem you have zero ability to discuss matters with homeowners This clearly is not an issue you are willing to fix considering once again we were given a date for other work to be completed on our home and yet again that date has come and past without the work done Nor have we been given a date it will be completed It seems the only time Coleman communicates with us is to give us information and empty promises Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Complaint: [redacted] I am rejecting this response because: the repairs in the landscaping were done not in a timely manner The sprinklers were not damaged because of my doing Ask my neighbors who have the same landscaping issues I have a gate that can not open because of issues of landscape and also flooding and damage was done before I used my truck to access my back yard That is why and Coleman put in a foot gateAnother issue as explained their landscape company used a heavy dump skid and drove over the lawn as well The issue was s not with just my landscape but many homes built at or around the same time Sincerely, [redacted]
At this point we feel we have done everything we can to address Mrs [redacted] concerns We’ve had landscape and concrete professionals evaluate her home Their determination is that there is nothing wrong with the concrete and any water problems are related to her own watering schedule and yard maintenance.We encourage Mrs [redacted] to have her concerns evaluated by an independent third party We will happily review any information she obtains from an independent third party and feel confident that their findings will be consistent with oursWe will continue to address any other warranty items Mrs [redacted] has throughout the duration of her warranty period.Sincerely, [redacted] Vice PresidentColeman Homes
Complaint: ***
I am rejecting this response because:First of all, all of those statements are highly inaccurateThe majority of work has been done on common areas NOTresidencesFour homes on my street have full landscaping finished, two of which are vacantWe were the third homeowners to close in *** and nearly the last to receive a lawnLandscaping crews have been here for months landscaping there is zero reason why our lawn could not have been completed on time.Second, We were never once told,by anyone, our yard would possibly not be completed until the 27thThe assistant builder himself came to my house and told me in person on April 22, that he talked to the landscaper and promised me it would be completed by April 23, night.Third, we reminded Tyler several times of our contracted date of April 22, We have documentation signed by both us and Coleman HomesI am more than happy to provide this documentColeman Homes violated the contractThey had both the time and resources to complete the work and the failedThe hold back amount was $7,not $10,It might help them to keep accurate records
Sincerely,
*** ***
Hi ***,I am sorry but could not get the computer to respond to the following info.In regards to Mr*** *** statements:Pioneer title could have cost me thousands of dollars on my taxes. Again, the title person *** picked had to be told to refigure my dues as wellShe ADVISED ME and my son was there, "you have days to file for your property tax exemptionThis was on April 9, A friend of mine told me "you must do it by April 15, 2015." which was the TRUTH. If I had to use Pioneer Title then I should have been able to go to the one I wanted not *** pickTHIS WAS MY RIGHT. I don't care about what he said A+ ratingI have done my own investigation on PioneerThey DID ME wrong so it is moot what he said. 2.There are HUGE spots all over my driveway. *** blamed it on "fertilizer"I had these spots on the first day I moved inThis is NOT FERTILIZERThen, Mr***, from Idaho Concrete blamed it on "irrigation" waterLike I said, Mr***, my irrigation water was not even on when I moved inAnother lie*** said "it is from fertilizer." My son heard him and saw the pictures he showed us of "supposedly" his driveway. 3.Water accumulation is due to THE LANDSCAPING BEING PUT IN INCORRECTLYEmail from *** says "she will send *** over to look at it." THE GRASS SINKS DOWN IN BACK AND WHEN IT RAINS IT turns into a pool. I HAVE HAD professional landscapers over and they said it needs to be relandscaped or underground pipes put inIt doesn't matter about two German Shepherds that pee in the yard, Mr***I am not talking about thisI am talking about WHEN IT RAINS AND SWAMPS MY BACKYARD. IT HAS NOTHING TO DO MR*** ABOUT my timersI don't run my water that much in the backFURTHER WHEN IT RAINS, MR***, THE person next to me has sprinklers right next to my grass which *** said were a mistake and you were going to pullMy grass sinks in FROM YOU and her water ACCUMULATES on my front. I CAN NOT BEGIN TO PUT ANYTHING ON A TIMER in front as you have excess sprinklers in her front yardIN FACT, I have had to put rock to stop it and a FENCE so the water does not hit my foundation. HER landscaping is up higher then mine WHICH INCLUDES HER SIDE AND HER GUTTERS THAT you have not piped out so it comes on my propertyYOU HAVE NOT LANDSCAPED MY FRONT OR BACK CORRECTLYI HAVE ALL PICTURES SHOWING THIS WHICH I WILL SEND TO THE Revdex.com. There would be no way I could even put on timers as her water from her grass swamps my front and you made my backyard into a muddy mess.4. Another lie is that you painted the entire dining room and living room at my request! There were two big blotches in the living room and my son's room where you came in and LEFTThe reason is that your paint is not covering blotches and when you do touch up your paint leaves THESE BLOTCHES ALL OVER. NOTHING MATCHESAnother lie is that the "TREE IN FRONT WAS DEAD during escrow." *** *** told us he would replace it when I moved inIt took into June to replace the tree in my front yardYes, Mr***, the tree was dead when I moved inI DID NOT BUY A HOME FULL OF MUD IN THE BACK YARD WHEN IT RAINS MR***. WHAT DO YOU MEAN YOU ARE JUST CONCERNED WITH MY FOUNDATION? I AM SURE YOUR YARD IS USEABLE AND NOT FULL OF MUD, MR***!!!! OR DO YOU LIVE LIKE THIS IN YOUR HOUSE???7. I put in a work order with *** to remove the paint on my cement left by your workersThis was in May The paint is still on thereMy upstairs window has not yet been addressedIt has moisture in it. Regards, *** *** May I add to his concern overmy dogs "pee spots" in my back yardFirst, that is of no concern to himMany ofthe spots are caused by fungus from standing water from the rain which does notdrain off my propertyI am sorry he hates dogsHis friend who bought next to metold me the same thing when she moved inYes, I have two quiet rescued dogs and an inside rescued catThey are family, Mr***They do not bark and arewell taken care of.Mr*** *** said he came yesterday with a Coleman rep, to talk to meNot. Did not happenHe refused to give me a day and time when he could come and see the yardHe is very angry that I told him about the grading problem and hung up on meHe is from zoningMy son was home all day even when I went out for awhileyesterday
We believe Mr*** complaint is without merit and is misleading. There were some landscaping issues, all of which have been fixed. The paint crew did not wipe paint all over Mr*** yard. There was some accidental overspray which was addressedWe have had three
different landscapers out to his home to work on his yard. Each time the yard and sprinklers have been repaired, including replacing some sod and filling in any gaps, things were left in good working order. We believe most of his yard issues are his own doingThe broken sprinkler he is referring to was due to him breaking it with his garbage can, which we fixed at no cost. The ruts he is referring to are because he is driving on his lawnWe fixed the ruts once at no charge, but told him that if he continued driving on the lawn that he would continue to have ruts and are not our responsibilityIncluded with this response are pictures of Mr*** yard from last weekThere are no huge dead spots and you can clearly see the damage in the yard is due to him driving on the grassWe are aware of some drywall repairs and are working on getting them scheduled. Once completed we will address any paint issues he has in his home. We have not fired the landscaper, they are still working for usWe did not fire the painterHowever, they are no longer working for usThe foundation is not cracking. There are some minor chips that do not affect the structural integrity or esthetics of the home and are not something that needs to be addressed
*** *** contacted us because he felt that a downstairs bathroom, along with the master bedroom and master bathroom were colder than the rest of the house. We had Arctic Air, the HVAC subcontractor who installed the system, inspect the home and review the sizing of the furnace and the
design of the system. They determined that the furnace size and design was correct. They also found a closed damper in the master bedroom, which they opened and added a heat run to the master bathroom to improve airflow in hopes of satisfying *** ***. It was determined that the downstairs bathroom was working properly since it was within one degree of the thermostat despite it being degrees outside on the day of inspection.We also had another HVAC company* *** ***, review the sizing of the furnace and the design of the system. In their opinion, the furnace was properly sized and that the system was properly designed.*** *** continued to express concern about the temperature in those locations. We had Arctic Air use their thermal imaging camera, which is accurate to within 1/of a degree, to determine whether there was heat loss occurring due to lack of insulation. The technician turned off the space heaters that were running and waited an appropriate amount of time for the effect of the space heaters to wear off. The camera found that all locations measured within 1-degrees of the thermostat.Based on the information we have obtained, we feel that the HVAC system is working properly and there is nothing wrong with the heating and cooling system in the home. We will continue to monitor the situation. If *** *** obtains any information that contradicts the current findings we will reevaluate they issue at that time.thank you,*** ***VP Coleman Homes
We have spoken to the homeowners and are working with them to resolve their concerns. This was simply a case of miscommunication and misunderstanding. We, Coleman Homes, were waiting for the homeowners to select and purchase an optional flooring through one of our trade partners before
we could schedule the work to be completed. The homeowners however, have now decided that they would like to simply have the flooring replaced with the same product as they currently have. Therefore, we are now in the process of working with the homeowners in getting this repair scheduled and completed as quickly as we can. We apologize for any misunderstanding that has delayed this repair from being completed in a more timely manner
Determining the number and size of pumps required, as well as the overall design of the irrigation system for the community, was done by an engineer who specializes in irrigation systems in coordination with Black Canyon Irrigation District. The system is designed to handle all the homes we plan on building. The issue is managing the water allotted to us by the irrigation district.
We could add more pumps and make is so that everyone in the community could water at the same time. If we did this, we would need to increase the flow of water from the irrigation district. However, most of the water wouldn’t be used, and we would run out of water early to mid-summer. If we manage our water, using the watering schedule, we have enough water for everyone for the whole irrigation season
Most communities have a watering schedule set up. Settlers Irrigation for example, maintains a watering schedule for all the communities it serves. Their schedule denotes not only which days you can water, but what time you can water. The watering schedule we implemented is neither unusual nor very restrictive. By following the schedule, each homeowner will have all the water they need
Tell us why here... I have reviewed the service records for your home and these records show that on5/8/Integrity Heating & Air responded to a service request for yourA/C unit that was not operating correctly. As there are no other service requests concerning the A/C unit, it
seemsthat the issue was resolved at that time. Our service records also do not show any requests made to service thefurnace itself, or that, as you state, that it was installed incorrectly.Also, on 2/26/*** *** responded to a service request to repair the grout inyour kitchen, entry and baths. Ourrecords to do not show any further requests to have the grout in these areasrepaired. Nor do we have any record of “structuralproblems with the joists” that you reference.ColemanHomes makes every effort to assure that our homeowners requests are addressedand resolved in an efficient and satisfactory manner. It seems that in this case, we may not havebeen aware of the ongoing issues based on what I can see in our warrantyservice records.Please feelfree to contact me to review your concerns
We did replace the original air conditioning unit to ensure that we had provided you with a properly working unit. At that time, it was determined that the unit was sized properly. It was also tested multiple times to make sure it was functioning within industry and regulatory standards. Prior...
to the home being built, you had been given the choice of selecting a dual zone HVAC system as an option. You declined to have this system installed, which would have made the HVAC system more efficient and reduced the amount of time that the system would have to run. The unit is still within the 5-year manufacturer warranty. If there are concerns about the unit lasting, we recommend that you contact [redacted], the company that installed the unit, to have them evaluate its condition. As for your concrete concerns, it has been determined that the cause of the cracking was from the ground heaving. When we inspected your porch a couple of weeks ago, after the weather had warmed, it was clearly evident that the column had not sunk at all and was not the cause of the cracking that has happened. As we cannot control the amount of moisture in the soil, or the extended periods of below freezing temperatures, any damage caused by ground heaving is not covered under the warranty that both parties have agreed to. Had we determined that the column had sunk and there were concerns about the structural integrity and safety in the home, we would most certainly have made any needed repairs.