Coles Appliance Service, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You don't tell someone that their billing is coming out on 6/* and then waive it....and then charge them on 6/**Both managers told me I had two massages leftI don't know why the last would've been waived since I made it clear I intended to come back 6/**It's bad business charging your customers weeks after the you said you were going to and after they put in cancellationIt proves why your customer service is so terrible and most people don't come back for that reason aloneThis is not the first time massage envy screwed up my billing and they offer nothing to resolve it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Per our membership agreement, all clients are given the companies policies and procedures upon the initial enrollment. Our cancelation policy states that all client must fulfill their signed agreement and may provide us with a written notice or completed cancelation form. The process take 30 days to...

process and any billing dates that are scheduled within this period will be billed. That will be the last charge per their membership and they will be given 30 days to use any accrued sessions before the expire. [redacted]'s last billing was scheduled to come out on 6/*/15. I spoke to [redacted] regarding this charge before it was billed and she was aware of it. I then booked her one last sessions to use up that last charge. However, my assistant manager then spoke with [redacted] after our conversation and accommodated [redacted] by waiving the last payment. [redacted] came in for her booked service (6/**/15) that her and I booked. She was charged for her service ($59.99-member rate) because she did not have a monthly billing to cover this massage because it was waived.When I explained to [redacted], because the service was rendered I unfortunately could not refund the charge. I also explained to [redacted] that she saved $10 off of the monthly dues for June.