Per our membership agreement, all clients are given the companies policies and procedures upon the initial enrollment. Our cancelation policy states that all client must fulfill their signed agreement and may provide us with a written notice or completed cancelation form. The process take 30 days to... process and any billing dates that are scheduled within this period will be billed. That will be the last charge per their membership and they will be given 30 days to use any accrued sessions before the expire. [redacted] 's last billing was scheduled to come out on 615) that her and I booked. She was charged for her service ($59.99-member rate) because she did not have a monthly billing to cover this massage because it was waived.When I explained to [redacted] , because the service was rendered I unfortunately could not refund the charge. I also explained to [redacted] that she saved $10 off of the monthly dues for June.
Per our membership agreement, all clients are given the companies policies and procedures upon the initial enrollment. Our cancelation policy states that all client must fulfill their signed agreement and may provide us with a written notice or completed cancelation form. The process take 30 days to... process and any billing dates that are scheduled within this period will be billed. That will be the last charge per their membership and they will be given 30 days to use any accrued sessions before the expire. [redacted] 's last billing was scheduled to come out on 615) that her and I booked. She was charged for her service ($59.99-member rate) because she did not have a monthly billing to cover this massage because it was waived.When I explained to [redacted] , because the service was rendered I unfortunately could not refund the charge. I also explained to [redacted] that she saved $10 off of the monthly dues for June.