Cole's Market

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We received the initial request for service on 3/5/2017. We called the client on 3/6/2107, 3/7/2017, and 3/9/2017 leaving messages to attempt to schedule an appointment. We were finally able to schedule and sent our technician out on 3/13/2017. We schedule 4 hour appointment windows and this...

appointment was set for 2 - 6 pm. Our technician arrived at 2:00 pm and waited for over 20 minutes at the property. We attempted to call multiple times but no one answered. We called the warranty company on 3/18/2017 and they cancelled the job. The process to collect our show up fee is determined by the warranty company and is their policy that we bill the home owner ourselves. We did show up at the property and so we were just billing for our show up time.

The damage being referred to was a pre-existing condition. Our technician saw the damage and took photos before starting any type of diagnostic. He diagnosed that the exhaust fan motor was not working at this particular property.

Our technician did arrives as attested in the first statement in that they found a card on the door. The technician arrived around 1:40 pm, left around 2:10 pm, and then completed another job about an hour later in Modesto, CA before leaving work to go and pick up his children so there is no way he would have been able to go back out after 5:00 pm just to leave a card on the door. I understand this is upsetting but we are just following the procedures given to us by the warranty company. The customer will no longer be getting bills from us and instead we will be billing the warranty company directly.