Cole's Painting

Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because it is not true.  The truth is that around Thanksgiving my son brought two vacuums that were under warranty to American Sewing and Vacuum of Princeton, which [redacted] said was the nearest authorized service center.  At that time, the person who took the vacuums said they’d be repaired in about 2-4 weeks, but also made it clear he does not like performing warranty repairs.  In three weeks (about the week before Christmas) I called American Sewing to check on the status.   The person who answered the phone (Monica) said they were not repaired yet.  She said warrantee repairs take 3-6 weeks (not 2-4) but should be finished by the end of the year.  She also stated that they don’t like doing warranty repairs, especially when the machine was purchased elsewhere.  I then called back approximately Dec 26 (because we needed our vacuum cleaners to clean the house), was told the parts were in, but the repairs had not been begun.  She said the repairs were “difficult fixes” but still expected that they’d be done by the end of the year.  On Dec 31, I called again.   After was put on hold twice for over 5 minutes.   When I called back a third time I was told by Mark that they were not done and one might be done in early January.  At this point I got angry and voiced my opinion that we were being put off and they did not seem to have any intention of ever fixing the vacuums.  Mark then demanded I pick up the vacuums by the end of that day.  Instead I reported the business to the Revdex.com.  I also contacted [redacted] who said since American Sewing and Vacuum had filed a claim the center was obligated to repair or replace the vacuums.    Two weeks later I again called the service center.  Only at this point did Monica state that the vacuums were not under warranty because I had damaged them.  This is untrue.  Both machines had the exact same thing happen to them so I believe it is a faulty part.  If the service center honestly felt that there was damage they would not have filed the claim, ordered the broken parts, and stated they were difficult fixes.  They made up the part about the damage to the machines after [redacted] called them to investigate why they were refusing to fix the machines.  In fact a representative from [redacted] subsequently called me to state she was treated by American Sewing and Vacuum the the same way I was treated, apologized to me for their poor performance, told me they were removing American Sewing and Vacuum from their list of authorized service centers, and sent us two new machines without charge.  They would not have done this unless [redacted] was ashamed of the performance of American Sewing and Vacuum and thus the version provided to the Revdex.com by American Sewing and Vacuum was false.    
Regards,
[redacted]

We are sorry for the inconvenience, however this case was closed.  We granted the customer a full refund.

The customer purchasd the vacuum in February on [redacted].  The purchase was on her credit card statement, and she claims she did not purchase it.  If she did not purchase the vacuum she needs to call her credit card company and [redacted].  We do not pay for return labels and its been over...

3 months now.