Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ LEXUS OF MISHAWAKA [redacted] Mishawaka, IN XXXXX XXX XXX-XXXX XXX XXX-XXXX XXX XXX-XXXX Fax June 24, [redacted] Fort Wayne, IN XXXXX Re: Case tt XXXXXXXX In response to your case we have never filed the debt owed and not paid by Mr [redacted] to any credit bureauHowever, we may if he does not pay the debt within the next days Thank you Final Business Response / [redacted] (1000, 8, 2016/06/30) */ Dear [redacted] This information clearly shows that the vehicle left our campus with brake pads rated at and Brake pads are recommended for replacement at or belowis a caution rating but more than acceptable for use as the pads are only half worn The information shows that there were no open campaigns/recalls out on the vehicle at the time of saleIt also shows that all the available campaigns/recalls were performed by our dealership The information shows that a technician at another dealership stated that certain work needed to be done on the vehicleThe information the technician speaks of is called a "Technical Service Bulletin"This is information that aids a technician in diagnosing an issueThe vehicle did not have this problem in our presence therefore we had no need for itAgain this is not a federally mandated campaign/recall This information shows that even though we believed that the repair was not necessary we stepped up to make Mr [redacted] happyI personally gave him my word that if he had any issues that I would address them and here is the proof that I did Lastly this information shows that he agreed to pay the fee in question per his signatureIt also shows the invoice for the service provided that was mailed to him Again we want him to pay his bill and to stop slandering our organizationIf he does not pay his bill within days we will in fact report him to the credit agencies He will also be getting a letter from our lawyer pertaining to his slander of our Facebook page and any other review sites that he has posted negative and information on We ask that your decision is to throw this complaint out as we did nothing wrong Regardless [redacted] please send a copy to us so that we can understand the details of your decision Thank you Sincerely, [redacted] General Manager Lexus of Mishawaka XXX-XXX-XXXX Cell
Initial Business Response /* (1000, 5, 2016/06/28) */
LEXUS OF MISHAWAKA
[redacted]
Mishawaka, IN XXXXX
XXX XXX-XXXX XXX XXX-XXXX XXX XXX-XXXX Fax
June 24, 2016
[redacted]
Fort Wayne, IN XXXXX
Re: Case tt XXXXXXXX
In response to your case we have never filed...
the debt owed and not paid by Mr. [redacted] to any credit bureau. However, we may if he does not pay the debt within the next 30 days.
Thank you.
Final Business Response /* (1000, 8, 2016/06/30) */
Dear [redacted]
This information clearly shows that the vehicle left our campus with brake pads rated at 9 and 5. Brake pads are recommended for replacement at 3 or below. 5 is a caution rating but more than acceptable for use as the pads are only half worn.
The information shows that there were no open campaigns/recalls out on the vehicle at the time of sale. It also shows that all the available campaigns/recalls were performed by our dealership.
The information shows that a technician at another dealership stated that certain work needed to be done on the vehicle. The information the technician speaks of is called a "Technical Service Bulletin". This is information that aids a technician in diagnosing an issue. The vehicle did not have this problem in our presence therefore we had no need for it. Again this is not a federally mandated campaign/recall.
This information shows that even though we believed that the repair was not necessary we stepped up to make Mr. [redacted] happy. I personally gave him my word that if he had any issues that I would address them and here is the proof that I did.
Lastly this information shows that he agreed to pay the fee in question per his signature. It also shows the invoice for the service provided that was mailed to him.
Again we want him to pay his bill and to stop slandering our organization. If he does not pay his bill within 30 days we will in fact report him to the credit agencies.
He will also be getting a letter from our lawyer pertaining to his slander of our Facebook page and any other review sites that he has posted negative and false information on.
We ask that your decision is to throw this complaint out as we did nothing wrong.
Regardless [redacted] please send a copy to us so that we can understand the details of your decision.
Thank you.
Sincerely,
[redacted]
General Manager
Lexus of Mishawaka
XXX-XXX-XXXX Cell
Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ LEXUS OF MISHAWAKA [redacted] Mishawaka, IN XXXXX XXX XXX-XXXX XXX XXX-XXXX XXX XXX-XXXX Fax June 24, [redacted] Fort Wayne, IN XXXXX Re: Case tt XXXXXXXX In response to your case we have never filed the debt owed and not paid by Mr [redacted] to any credit bureauHowever, we may if he does not pay the debt within the next days Thank you Final Business Response / [redacted] (1000, 8, 2016/06/30) */ Dear [redacted] This information clearly shows that the vehicle left our campus with brake pads rated at and Brake pads are recommended for replacement at or belowis a caution rating but more than acceptable for use as the pads are only half worn The information shows that there were no open campaigns/recalls out on the vehicle at the time of saleIt also shows that all the available campaigns/recalls were performed by our dealership The information shows that a technician at another dealership stated that certain work needed to be done on the vehicleThe information the technician speaks of is called a "Technical Service Bulletin"This is information that aids a technician in diagnosing an issueThe vehicle did not have this problem in our presence therefore we had no need for itAgain this is not a federally mandated campaign/recall This information shows that even though we believed that the repair was not necessary we stepped up to make Mr [redacted] happyI personally gave him my word that if he had any issues that I would address them and here is the proof that I did Lastly this information shows that he agreed to pay the fee in question per his signatureIt also shows the invoice for the service provided that was mailed to him Again we want him to pay his bill and to stop slandering our organizationIf he does not pay his bill within days we will in fact report him to the credit agencies He will also be getting a letter from our lawyer pertaining to his slander of our Facebook page and any other review sites that he has posted negative and information on We ask that your decision is to throw this complaint out as we did nothing wrong Regardless [redacted] please send a copy to us so that we can understand the details of your decision Thank you Sincerely, [redacted] General Manager Lexus of Mishawaka XXX-XXX-XXXX Cell
Initial Business Response /* (1000, 5, 2016/06/28) */
LEXUS OF MISHAWAKA
[redacted]
Mishawaka, IN XXXXX
XXX XXX-XXXX XXX XXX-XXXX XXX XXX-XXXX Fax
June 24, 2016
[redacted]
Fort Wayne, IN XXXXX
Re: Case tt XXXXXXXX
In response to your case we have never filed...
the debt owed and not paid by Mr. [redacted] to any credit bureau. However, we may if he does not pay the debt within the next 30 days.
Thank you.
Final Business Response /* (1000, 8, 2016/06/30) */
Dear [redacted]
This information clearly shows that the vehicle left our campus with brake pads rated at 9 and 5. Brake pads are recommended for replacement at 3 or below. 5 is a caution rating but more than acceptable for use as the pads are only half worn.
The information shows that there were no open campaigns/recalls out on the vehicle at the time of sale. It also shows that all the available campaigns/recalls were performed by our dealership.
The information shows that a technician at another dealership stated that certain work needed to be done on the vehicle. The information the technician speaks of is called a "Technical Service Bulletin". This is information that aids a technician in diagnosing an issue. The vehicle did not have this problem in our presence therefore we had no need for it. Again this is not a federally mandated campaign/recall.
This information shows that even though we believed that the repair was not necessary we stepped up to make Mr. [redacted] happy. I personally gave him my word that if he had any issues that I would address them and here is the proof that I did.
Lastly this information shows that he agreed to pay the fee in question per his signature. It also shows the invoice for the service provided that was mailed to him.
Again we want him to pay his bill and to stop slandering our organization. If he does not pay his bill within 30 days we will in fact report him to the credit agencies.
He will also be getting a letter from our lawyer pertaining to his slander of our Facebook page and any other review sites that he has posted negative and false information on.
We ask that your decision is to throw this complaint out as we did nothing wrong.
Regardless [redacted] please send a copy to us so that we can understand the details of your decision.
Thank you.
Sincerely,
[redacted]
General Manager
Lexus of Mishawaka
XXX-XXX-XXXX Cell