Colesville Nursery, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action will not resolve my complaintFirst and foremost I asked for a refund of my money spent in return for the rosesI want my money backI am going out of state to a nursery that has truly purple rosesI found such a place! These roses are not what they were advertised asFor Colesville to argue that the bloom changes over time is once again an attempt to blame customerI have said many times that the blooms range from light pink to redThere is no color change! The blooms are no smokey purple! I don't want to wait an entire year to get the roses I ordered this yearI want a product now that I paid forYou still have my money and I am out of a satisfactory product that I paid forI should be made to pick from a slim selection! If I wait an entire year and when I go to return the roses what if one hasn't survived? Then are you only going to give me roses? One year is a long time to goMaybe I miss read and wouldn't have to return the roses but instead get purple roses?
I contacted *** *** in California 6/18/and gave them my contact infoOddly enough they couldn't find Colesville in their list of dealers and told me maybe Colesville was some sort of middle manI was told they would get to the bottom of the issue and contact meI have not had one return call, voicemail or email since thenFor Colesville to porport otherwise is a complete falsehood.
I asked for an apology of which I see none in the proposed actionAll I see is once again is an attempt to blame the customer and not to take ownership in this moment of truthThis is bad for a company! I don't see transparency but only blame on outside entitiesI don't even have faith that if I some how accepted Colesville terms they wouldn't renege in a years timeI feel that the only motivating factor is that if I don't concede the complaint will remain under the company's name for years!
I want to return the falsely advertised roses back in exchange for my moneyI want to go somewhere else that will treat me right as a customerI want Colesville to apologize to my ordealFrom day one I have been treated poorlyI have had to justify, plead and argue my caseColesville is misleading you when they say they tried to work with meI don't call offering a 20% discount on a capped amount working with meWhy would an unhappy customer want to come back to a place of a bad experience and spend MORE money! I want to save other customers from this customer-is-secondary Virginia business!
Regards,
*** ***

Review: May 6th 2016 I purchased [redacted] roses for $303.26 at the research and suggestion of Colesville Nursery. 2 weeks or less found roses to not be what they were advertised to be in the way of color or smell. These roses as described by their tag are a "smokey deep plum purple" color and "strong spicy clove" scent. The flowers produced after I planted them range in color tones from white pink to dark pink. The smell ranges from none at all to very very faint and this is if you have your nose directly in the flower. Called and stated dissatisfaction and belief that the roses were falsely advertised and misleading. I was not satisfied with being offered a choice to spend more money and get a 20% discount in the future. I then spoke to part owner Kate on Wednesday June 8th who said she would get photos of similar roses at the grower and see if my description of color and scent was common. I waited 1 week and called back Wednesday June 15 only to find out Kate was on vacation from Tuesday June 14th until Monday 27th. No one at the nursery knew anything nor had any message been left for me.

I am frustrated! I spent a lot of money on a product that did not live up to its description on its sale tag. I am frustrated that these roses that were suggested and ordered for me by Colesville under the guise of "dark purple and strongly fragrant roses" are not at all what the sales person sold me. I am frustrated at having to try so hard to track down the owner plead my cases and have to time after time justify my case. I am the customer. It is incumbent upon Colesville Nursery to back up the products they sale! When an inferior falsely advertised product is placed upon the customer this nursery should make all amends to rectify the wrong. Colesvile by their treatment of this situation in this moment of truth has only tried to cover up and escape blame putting the financial hardship on me the customer. I waited 3 years to purchase these roses; plant them in a sentimental area.Desired Settlement: I want to return the [redacted] roses for a full refund of the cost of purchase--$303.26!

I want direct agknowledgmet from Colesville Nursery that the product sold me was not what it was advertised as nor what Colesville rose-sales person porpoted! I want Colesville to face this moment of truth with an ethical customer-first approach. Stop trying to escape blame and own up to the truth that the product sold was falsely advertised on its tag. Stop delaying and pushing this issue down the road own up to it and refund the $303.26 now!

I want a personal apology for the falsely advertised product!

Business

Response:

Mr. [redacted] contacted Colesville Nursery wanting a purple rose that was fragrant. We did research what roses were available to us and gave him a list. He, in turn, researched the selections and let us know which rose he wanted . We special ordered 10 roses for him. Mr. [redacted] came the day they arrived and was satisfied with the color and the fragrance. Bloom color and fragrance change over the time a bloom appears--with all flowers. Obviously he did not like any change in the bloom . We have talked with him several times trying to satisfy him. He contacted [redacted], the largest rose grower in the country and the grower of these roses expressing his displeasure in their roses. In turn, their regional salesman called me and said that Weeks was going to give him replacement roses. The salesman tried to contact Mr. [redacted] but his called was never returned. Weeks will still replace these roses but at this time of year the supply is limited and their salesman said they will replace them free of charge next spring. We believe that we have done what is necessary to satisfy Mr. [redacted]. Samuel G[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will not resolve my complaint.First and foremost I asked for a refund of my money spent in return for the roses. I want my money back. I am going out of state to a nursery that has truly purple roses. I found such a place! These roses are not what they were advertised as. For Colesville to argue that the bloom changes over time is once again an attempt to blame customer. I have said many times that the blooms range from light pink to red. There is no color change! The blooms are no smokey purple! I don't want to wait an entire year to get the roses I ordered this year. I want a product now that I paid for. You still have my money and I am out of a satisfactory product that I paid for. I should be made to pick from a slim selection! If I wait an entire year and when I go to return the roses what if one hasn't survived? Then are you only going to give me 9 roses? One year is a long time to go. Maybe I miss read and wouldn't have to return the roses but instead get 10 purple roses? I contacted [redacted] in California 6/18/16 and gave them my contact info. Oddly enough they couldn't find Colesville in their list of dealers and told me maybe Colesville was some sort of middle man. I was told they would get to the bottom of the issue and contact me. I have not had one return call, voicemail or email since then. For Colesville to porport otherwise is a complete falsehood. I asked for an apology of which I see none in the proposed action. All I see is once again is an attempt to blame the customer and not to take ownership in this moment of truth. This is bad for a company! I don't see transparency but only blame on outside entities. I don't even have faith that if I some how accepted Colesville terms they wouldn't renege in a years time. I feel that the only motivating factor is that if I don't concede the complaint will remain under the company's name for 3 years! I want to return the falsely advertised roses back in exchange for my money. I want to go somewhere else that will treat me right as a customer. I want Colesville to apologize to my ordeal. From day one I have been treated poorly. I have had to justify, plead and argue my case. Colesville is misleading you when they say they tried to work with me. I don't call offering a 20% discount on a capped amount working with me. Why would an unhappy customer want to come back to a place of a bad experience and spend MORE money! I want to save other customers from this customer-is-secondary Virginia business!

Regards,

Business

Response:

While we don't agree with Mr. [redacted]'s account of this transaction in this complaint we will refund his money just to get this behind us. Once he returns the roses in question in the original pots we will return his money. I will email this response to him. Samuel Gaddy

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will not resolve this matter for the sole reason that I no longer have the containers. I purchased the 10 roses May 6th 2016 (more than 1 month and a half ago) I recycled the containers the day I planted them which was the same day I purchased them--5/6/2016. I am willing to deduct $ 1 per pot ($1x10=$10 total deduction) from the total purchase price. I would be asking for a refund of $293.26 ($10-$303.26). I think I am being more than adequately fair and trying to resolve this. What with the amount of time that has passed who would still have the plant containers? I think that $1 per plastic plant container is fair.

Regards,

Business

Response:

The business called and spoke with the Revdex.com that they do not have to be in the original pots but do need to be in pots for them to be returned and refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Butch G[redacted] sent an email stating that on Thursday July 14 at 9:00 am I can come by with the [redacted] roses in pots and get my refund from Kate L[redacted] I see if Coleville Nursery makes good on their promise Thursday July 14th at 9 am on this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,