Colin Car Care

I called on a Monday and spoke with the owner, Colin. I explained the problem and let him know exactly what my vehicle's problem was. He initially asked if I had my part; I did not so I told him I would order the part and I asked when he could fix the vehicle. He told me the price for the repair, which I had no problem with. He said to bring the vehicle in on Friday morning of the same week and it would be at least 2 days to fix the car, maybe longer - which was not a problem. I dropped my vehicle off on Thursday night. There was no drop box so I locked my doors and put the key in the mailbox. I called a little after 10am on Monday and spoke with a different mechanic to let them know that my vehicle was there and how to get in touch with me. The mechanic told me that he had my vehicle pulled in the bay and it would be ready that day. I informed him that I had just driven by 30 seconds ago on my way to work and my vehicle was still sitting in the same spot I left it the night before. He then stated that they had 2 vehicles that were the same color, make and model. No worries. I asked when I could expect my vehicle to be ready approximately and the mechanic said Colin wasn't there but try back on Monday. My vehicle stayed at this shop over the weekend. I called Monday evening around 4pm and was told that the vehicle was being worked on and it may be ready on Tuesday. Again, no worries and I would have been fine if the vehicle took longer but I did want to be informed of the status of my vehicle to prepare for work. I called on Tuesday at 3:43pm to check the status of my vehicle. The mechanic who I spoke with on Friday and Monday answered. When I asked about the status of my vehicle, he put the owner, Colin, on the phone. I asked Colin about the status of the repair and he said "I told you that the job was a long job, didn't I?". I replied yes, but I called on Friday and Monday and was told that the vehicle would possibly be done by Tuesday. The owner said "look, you can come get your vehicle because I have a lot of work here already". I asked him if he had started on my vehicle's repairs and he said he hadn't. I was livid and I yelled at him "wtf did you have me drop it off on a Friday just to have it sitting for four days to do nothing to it". He said he didn't tell me to bring it last Friday. I reminded him of the conversation we had the previous Monday and he hung up in my face. I will NEVER go to this business again and I don't recommend anyone else go there either. I don't care if the work took 20 days; I still deserve to not be lied to and not to have him waste my time. All he had to do was say he was overwhelmed with work or that it would take longer. They are dishonest and don't respect their potential customers. My husband and I both have taken our vehicles to this shop previously but NEVER EVER again.

This is not the truth the as he states The car was taken to him by a mutual friend (TRYING TO SAVE ME MONEY ) [redacted] was told my mechanic was charging $.If he was going to charge more I will take it to my mechanic [redacted] called with a fixed car Never said how big the oil leak was and or what it was going to cost He called with a fixed car and said $ [redacted] my friend who took the car to him told him we agreed on $You never said it was going to cost more So I gave $The $we agreed upon plus and extra one hundredI came back the next day and gave him an additional $because of the extra work he said he had to do He then explained when he opened up the car it was a big job and no one would have done it for $But I said you never told us that and the car did drive better and I was happy .The same week I heard a scrapping under the car and I went to my friend [redacted] and asked him to look I went to Fire stone to get my alignment and I asked them to look at what happened and they said it looks like it was ripped off Then oil light came back on in the car and check engine lightSo I told [redacted] , who asked me to bring it back in But at this point I believed he ripped the bottom off my car because he didn't get the $after arguing with [redacted] about the price So I did not want him to work on my car any more So I took my car to Bmw who said the Alternator bracket is still leaking as well as the cover gasket They gave me paper the work on the car I went back to [redacted] to tell him what Bmw said and he lied to my face and said I never worked on your alternator gasket Wow I said yes you did that’s why I brought you the car I said let me check what my receipt saysIndeed he did write alternator and cover gasketI went back and told [redacted] I just want my money backAnd told him he could deduct the parts with a receipt He agreed I called him back again and said I want my whole $back as I have to replace the bottom cover which was destroyed in his care He agreed as well and said come over FridayI went to his place of business Friday with my daughter., He said can he pay me on Tuesday I said yes and Tuesday HE WAS GONE I CALLED HIM SEVERAL TIMES AND HE DIDN'T PICK UP OR RETURN VM I then went to the Police station and filled a report and contacted Dmv As he was operating a business without registering with the county or dmv I want my money back as I had to pay another mechanic to fix my car properlyHe moved and didn’t say a word !

Revdex.com: At this time, I have not been contacted by [redacted] Car Care regarding complaint ID [redacted] Sincerely, [redacted]

Hello, The client came to me with a massive engine oil leak problem The customer was told in detail that this is a huge issue The part cost us $dollars along with hours in labor The customer picked up the car and initially paid $because they did not have the funds Two weeks later they came back and paid another $on their own free and expressed their joy with the job well done Another week passed and the customer returned and complained about the under engine cover The car was placed on the lift and was explained that the the cover came off because they hit something and caused the clips and screws to come off therefore the cover was hanging The repair to the oil leak was fixed in a satisfactory manner with no issues as the customer was driving the car for weeks after leaving the shop The shop was in business for a period of years in Bayshore and recently relocated to another location The customer is aware of the move

Hello,
The client came to me with a massive engine oil leak...

problem.  The customer was told in detail that this is a huge issue.  The part cost us $200 dollars along with 13 hours in labor.  The customer picked up the car and initially paid $500 because they did not have the funds.  Two weeks later they came back and paid another $200 on their own free and expressed their joy with the job well done.  Another week passed and the customer returned and complained about the under engine cover.  The car was placed on the lift and was explained that the the cover came off because they hit something and caused the clips and screws to come off therefore the cover was hanging.  The repair to the oil leak was fixed in a satisfactory manner with no issues as the customer was driving the car for weeks after leaving the shop.  The shop was in business for a period of 8 years in Bayshore and recently relocated to another location.  The customer is aware of the move.

This is not the truth 
the as he states
The car was taken to him by a mutual friend  (TRYING TO SAVE ME MONEY ) .
[redacted] was told my mechanic was charging $400.00 .If he was going to charge more
I will take it to my mechanic. .  [redacted] called
with a fixed car . Never said how big the oil leak was and or what  it was
going to cost .  He called with a fixed car and said $1200.
[redacted] my friend who took the car to him told him we agreed on $400.00. You
never said it was going to cost more . So I gave $500.00. The $400.00 we agreed
upon plus and extra one hundred. I came back the next day and gave him an
additional $200.00 because of the extra work he said he had to do .
He then explained when he opened up the car it was a big job and no one would
have done it for $400.00 But I said you never told us that and the car did
drive better and I was happy .The same week I heard a scrapping under the car
and I went to my friend [redacted] and asked him to look .  I went to Fire
stone to get my alignment and I asked them to look at what happened and
they said it looks like it was ripped off.
Then oil light came back on in the car and check engine light. So I told
[redacted], who asked me to bring it back in . But at this point I believed he
ripped the bottom off my car because he didn't get the $1200 after arguing with
[redacted] about the price . So   I did not want him to work on my car any
more . So I took my car to Bmw who said the Alternator bracket is still leaking
as well as the cover gasket . They gave me paper  the work on  the car .
I went back to [redacted] to tell him what Bmw said and he lied to my face and said
I never worked on your alternator gasket.  Wow I said . yes you did that’s
why I brought you the car . I said let me check what my receipt says. Indeed he
did write alternator and cover gasket. I went back and told [redacted] I just want
my money back. And told him he could deduct the parts with a receipt .
He agreed . I called him back again and said I want my whole
$700.00 back as I have to replace the bottom cover which was destroyed in his care.
He agreed as well and said come over Friday. I went to his place of business
Friday with my daughter., He said can he pay me on Tuesday . I said yes and
Tuesday HE WAS GONE . I CALLED HIM SEVERAL TIMES AND HE DIDN'T PICK UP OR
RETURN VM .
I then went to the Police station and filled a report and contacted Dmv As he
was operating a business without registering with the county or dmv . I want my
money back as I had to pay another mechanic to fix my car properly. He moved
and didn’t say a word !

Revdex.com:
At this time, I have not been contacted by [redacted] Car Care  regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: [redacted] was paid $700.00 to repair my bmw . The car was still leaking and now has other issues he caused . took car to bmw who confirmed issues he promised to repay me but closed his shop . I am not the only person he burnedDesired Settlement: Refund. He performed nys inspections and should be registered to be located

Consumer

Response:

At this time, I have not been contacted by [redacted] Car Care regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hello,

The client came to me with a massive engine oil leak problem. The customer was told in detail that this is a huge issue. The part cost us $200 dollars along with 13 hours in labor. The customer picked up the car and initially paid $500 because they did not have the funds. Two weeks later they came back and paid another $200 on their own free and expressed their joy with the job well done. Another week passed and the customer returned and complained about the under engine cover. The car was placed on the lift and was explained that the the cover came off because they hit something and caused the clips and screws to come off therefore the cover was hanging. The repair to the oil leak was fixed in a satisfactory manner with no issues as the customer was driving the car for weeks after leaving the shop. The shop was in business for a period of 8 years in Bayshore and recently relocated to another location. The customer is aware of the move.

Consumer

Response:

This is not the truth

the as he states

The car was taken to him by a mutual friend (TRYING TO SAVE ME MONEY ) .

[redacted] was told my mechanic was charging $400.00 .If he was going to charge more

I will take it to my mechanic. . [redacted] called

with a fixed car . Never said how big the oil leak was and or what it was

going to cost . He called with a fixed car and said $1200.

[redacted] my friend who took the car to him told him we agreed on $400.00. You

never said it was going to cost more . So I gave $500.00. The $400.00 we agreed

upon plus and extra one hundred. I came back the next day and gave him an

additional $200.00 because of the extra work he said he had to do .

He then explained when he opened up the car it was a big job and no one would

have done it for $400.00 But I said you never told us that and the car did

drive better and I was happy .The same week I heard a scrapping under the car

and I went to my friend [redacted] and asked him to look . I went to Fire

stone to get my alignment and I asked them to look at what happened and

they said it looks like it was ripped off.

Then oil light came back on in the car and check engine light. So I told

[redacted], who asked me to bring it back in . But at this point I believed he

ripped the bottom off my car because he didn't get the $1200 after arguing with

[redacted] about the price . So I did not want him to work on my car any

more . So I took my car to Bmw who said the Alternator bracket is still leaking

as well as the cover gasket . They gave me paper the work on the car .

I went back to [redacted] to tell him what Bmw said and he lied to my face and said

I never worked on your alternator gasket. Wow I said . yes you did that’s

why I brought you the car . I said let me check what my receipt says. Indeed he

did write alternator and cover gasket. I went back and told [redacted] I just want

my money back. And told him he could deduct the parts with a receipt .

He agreed . I called him back again and said I want my whole

$700.00 back as I have to replace the bottom cover which was destroyed in his care.

He agreed as well and said come over Friday. I went to his place of business

Friday with my daughter., He said can he pay me on Tuesday . I said yes and

Tuesday HE WAS GONE . I CALLED HIM SEVERAL TIMES AND HE DIDN'T PICK UP OR

RETURN VM .

I then went to the Police station and filled a report and contacted Dmv As he

was operating a business without registering with the county or dmv . I want my

money back as I had to pay another mechanic to fix my car properly. He moved

and didn’t say a word !