Colla Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that at this resolution is satisfactory to me I would like to note that Colla Construction clarified that the warranty is only for year, but he did not mention that the original cracks appeared last year I had called him in to notify him of the initial cracks in the driveway and they came out and filled the cracks The cracks were visible again with a couple of weeks, and they are the same cracks I complained about all this summer.The seal coat looked nice the day they did it, but I am not 100% convinced that the cracks are "fixed" and that they are not just covered over with sealant I will not know for sure until next season Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that at this resolution is satisfactory to me I would like to note that Colla Construction clarified that the warranty is only for year, but he did not mention that the original cracks appeared last year I had called him in to notify him of the initial cracks in the driveway and they came out and filled the cracks The cracks were visible again with a couple of weeks, and they are the same cracks I complained about all this summerThe seal coat looked nice the day they did it, but I am not 100% convinced that the cracks are "fixed" and that they are not just covered over with sealant I will not know for sure until next season Sincerely, [redacted]

This statement is in response to the
complaint received by *** *** of *** *** ***, *** ***, CT ***
After the initial paving of ***’s
driveway I was notified there was some puddling. I met *** to look at the issue and we
discussed how I could fix the issue and
told him I would be in touch with a
date to come out and do so
To resolve the puddling my crew and I
re-heated the areas necessary, added new hot mix asphalt to blend in and raise
the low spots to eliminate the puddling.
Please note that the puddling was very minor and in the paving industry
are often referred to as “bird baths” and are tested by placing a quarter in
it. If the water is just barely over the
top of the quarter it is what is called a bird bath and even on commercial jobs
are considered acceptable when grades are tight for water flow. That is what happened here. Again, we did fix the issue and test all the
areas addressed with levels and string lines to be sure the low spots were
gone.
Also please note that the areas puddling
are located in a side turn-a-round off to the right of his main driveway. *** was instructed, as all my customers
are, on do’s and don’ts with new asphalt pavement. One of the “don’ts” is about turning on new
pavement and that a vehicle needs to be rolling while turning or it can scuff
the pavement and loosen the stones. This
is the probable cause to the "spalling" surface *** refers to. Customers are explained new driveways can
take 12- months to completely cure and need to be treated with a little
more carefulness until the curing is completed and all the oils are
evaporated. It is not uncommon for
pavement one year old to still scuff, divot or have stones loosen on really hot
summer days if a vehicle turns too sharply on it. That is just the nature of asphalt pavement
itself until it cures. My customers are
also given a new pavements tips form in the paperwork when the contracts are
signed which has the “do’s” and “don’ts” in writingI will attach a copy to
this response.
What customers do to, and with,
driveways once they are paved is out of my hands, like any paving contractor
for that matter. Again, I always try to
rectify small issues with new driveways even if it is the customers fault. In this situation I am not saying it is
***’s fault or his family and friends that may park in the driveway but the
issues are in a sensitive spot for turning into the side turn-a-round area and
commonly is an issue due improper turning of the vehicle on new pavement. We see it all the time as do all paving
contractors
If *** would like us to come back out
and fix the areas again I will do that.
In his complaint he references that he has little confidence Colla
Construction can satisfactorily repair the issue so I am not sure if whatever
fix we do for him will satisfy him or rectify this situation. His recommendation for a resurface is way out
of line considering how small the area is that we already repaired once He also referenced he is disputing $
of the total job which he states was $7100.00.
My contract (copy attached) for his driveway was only for $6500.00, not
$7100.00. Again, the monetary amount he
is disputing in no way is equal to the small affected area we already addressed
once. We are talking about a few square
feet of repaired areas versus the entire driveway of approximately square
feet
I have been in asphalt paving for
years now and my family has been paving for almost years now. My father had a paving company which I grew
up paving with him. In all the years in
this business and all the paving contractors I know I can attest that no paving
contractor would resurface and entire driveway or compensate back such a large
amount for this small issue
All in all ***’s driveway is structurally
sound and there is no reason to resurface or replace it. These are now aesthetic issues that can be
dealt with if allowed to do so. ***
mentioned he contacted us June of this year.
We received no phone call from him, voice mail or even saw his phone
number on caller ID. His house is
literally about a mile from my office so he could have stopped in to discuss
this as well. My first notification that
he tried contacting me this year was from this complaint so I can’t even say he
did attempt to contact us for sure. We
have no record of it
As you know, we have an A+ rating with
the Revdex.com and no customer complaints. I
have always strived for excellent customer service and our A+ rating as well as
year family history in this business reflect that. If a service call to touch up these areas is
finalized and approved by *** we can coordinate it with him and schedule it
accordingly. Please let me know how to
proceed. Thank you for you for time and
understanding. If you have any questions
please feel free to contact me anytime
Sincerely,
Joseph TC*** President
Colla
Construction Company, LLC

Our year old asphalt driveway had been cracking and breaking up for the past few years, so we decided to repave One of our three bidders was a top company on Angie’s List, Colla Construction Company (CCC) I had previously seen Colla’s white trucks doing a job at a house nearby, and I observed that the result there was an excellent drivewayJoe Colla, owner and paving team leader, visited our home to assess the job and give an estimate He immediately impressed us as very knowledgeable about the craft of paving He also listened carefully to our concerns about the job, and advised us about its various aspects It was clear that he wanted to do his very best by us, and gave us the benefit of his experience and knowledge regardless of whether we gave him the job All of the bids were within a few hundred dollars, all lower than I expected Colla’s was in the middle But we chose Colla because of the impression he made during his visit Very likely, if we had talked with Joe Colla first, we would not have obtained the other estimatesThe practice of all of the bidders was to leave a verbal estimate, with the intention of providing a written one if their bid is selected This seems to me to be a good practice, not requiring a lot of unnecessary paperwork for the losing bidders A few days after we selected Colla, Joe Colla gave a thorough written estimate I had a chance to visit his office, and go over the contract His contract includes a list of helpful guidelines about the care of a new driveway, and we found this list helpful I also noted a large whiteboard in his office showing his job schedule, and further noted how organized he was Our name would go on the board in two places, once for the dig-out of the existing driveway and regrading, and a second time a few weeks later for the final application of the asphalt The time in between would allow the newly graded space to settleA few days before the dig-out, we decided to expand the existing driveway some Colla’s price for this addition was reasonable, and in-line with his original bidAside from a few rain days, Colla arrived on the job for the dig-out as expected They have first class equipment and six people who worked as a great team Joe Colla is very active on the job, operating most of the larger equipment himself, and overseeing all of the details of the job The dig-out took around hours, including dealing with the new area One spot in particular had very soft dirt that had to be replaced with process stone to a depth of feet I’m not sure whether Colla expected that, but they took it in strideAs expected, they arrived a few weeks later to apply the asphalt and finish the job This part also took about hours Again Joe *** operated the primary equipment, the spreader, again overseeing the other aspects of the job as well Our job would require some planning to cover the unusual shape But in the end, the paving was perfect, with straight driveway edges and a good grade Again the teamwork showed throughWe remain very impressed with Colla Construction Company, including Joe *** and his entire team They kept us very informed every step of the way, and made sure they understood completely what we expected All of them showed great professionalism throughout the job, and produced a magnificent driveway They have great equipment for driveways We recommend them unconditionally

On October 7, my crew and I went and repaired the
cracks *** was referring too. In
addition to the
repairs I offered to seal coat her driveway, at no charge, to
help protect the repairs and strengthen the overall driveway
*** was incorrect about the year warranty though. She may have gotten ours confused with
another contractor she had received estimates from. Our warranty is for one year and covers
material and workmanship as it states in our contracts. It is a very standard warranty used by most paving
contractors for driveways
The driveway was paved on 6/17/and the warranty expired
6/17/I always do my best to satisfy customers, even if outside the
warranty period, that’s why I offered the free seal coating
I emailed *** the night we seal coated in to ask her what
she thought and her response was;
“Looks real nice.”
I believe this would mean she is satisfied

I reject ***’s rejection of my original response and again state that we will go out and fix the issues for him if he desires, but he needs to give us the green light on that. As I stated in my original response ***’s driveway is structurally sound and there is no reason to resurface or replace it. These are now aesthetic issues that can be dealt with if allowed to do soThank You, Joe C***

Complaint: ***
I am rejecting this response because:
Cracks and puddles are unacceptable in a driving and at opposite ends (not a small area)
No user abuse occurred: 1.Puddles occurred before barricade was taken off driveway *** Avalon on driveway on a degree day is acceptable months later
A condo I own was paved at the same time (by a different contractor) and has none of these issues
Colla was given the opportunity to complete correctly the first time, came back for second chance to repair and still didn't get it right
Colla construction indicated in december he would be back to fix driveway in the spring They were contacted again and failed to respond apparently to run the clock long
Colla construction does have a complaint with the Revdex.com namely mine
No reasonable person would feel product is acceptable
Nobody orders a new driveway wanting patches
Estimate *** was to remove surface and repave $5,Colla Construction took weeks just to respond to this complaint.
Please let me know if you would like additional photographs and advise next steps.
*** ***
###-###-####
Sincerely,
*** ***

This statement is in response to the
complaint received by *** *** of *** *** ***, ***
***, CT ***
After the initial paving of ***’s
driveway I was notified there was some puddling. I met *** to look at the issue and we
discussed how I could fix the issue and told him I would be in touch with a
date to come out and do so
To resolve the puddling my crew and I
re-heated the areas necessary, added new hot mix asphalt to blend in and raise
the low spots to eliminate the puddling.
Please note that the puddling was very minor and in the paving industry
are often referred to as “bird baths” and are tested by placing a quarter in
it. If the water is just barely over the
top of the quarter it is what is called a bird bath and even on commercial jobs
are considered acceptable when grades are tight for water flow. That is what happened here. Again, we did fix the issue and test all the
areas addressed with levels and string lines to be sure the low spots were
gone.
Also please note that the areas puddling
are located in a side turn-a-round off to the right of his main driveway. *** was instructed, as all my customers
are, on do’s and don’ts with new asphalt pavement. One of the “don’ts” is about turning on new
pavement and that a vehicle needs to be rolling while turning or it can scuff
the pavement and loosen the stones. This
is the probable cause to the "spalling" surface *** refers to. Customers are explained new driveways can
take 12- months to completely cure and need to be treated with a little
more carefulness until the curing is completed and all the oils are
evaporated. It is not uncommon for
pavement one year old to still scuff, divot or have stones loosen on really hot
summer days if a vehicle turns too sharply on it. That is just the nature of asphalt pavement
itself until it cures. My customers are
also given a new pavements tips form in the paperwork when the contracts are
signed which has the “do’s” and “don’ts” in writingI will attach a copy to
this response.
What customers do to, and with,
driveways once they are paved is out of my hands, like any paving contractor
for that matter. Again, I always try to
rectify small issues with new driveways even if it is the customers fault. In this situation I am not saying it is
***’s fault or his family and friends that may park in the driveway but the
issues are in a sensitive spot for turning into the side turn-a-round area and
commonly is an issue due improper turning of the vehicle on new pavement. We see it all the time as do all paving
contractors
If *** would like us to come back out
and fix the areas again I will do that.
In his complaint he references that he has little confidence Colla
Construction can satisfactorily repair the issue so I am not sure if whatever
fix we do for him will satisfy him or rectify this situation. His recommendation for a resurface is way out
of line considering how small the area is that we already repaired once He also referenced he is disputing $
of the total job which he states was $7100.00.
My contract (copy attached) for his driveway was only for $6500.00, not
$7100.00. Again, the monetary amount he
is disputing in no way is equal to the small affected area we already addressed
once. We are talking about a few square
feet of repaired areas versus the entire driveway of approximately square
feet
I have been in asphalt paving for
years now and my family has been paving for almost years now. My father had a paving company which I grew
up paving with him. In all the years in
this business and all the paving contractors I know I can attest that no paving
contractor would resurface and entire driveway or compensate back such a large
amount for this small issue
All in all ***’s driveway is structurally
sound and there is no reason to resurface or replace it. These are now aesthetic issues that can be
dealt with if allowed to do so. ***
mentioned he contacted us June of this year.
We received no phone call from him, voice mail or even saw his phone
number on caller ID. His house is
literally about a mile from my office so he could have stopped in to discuss
this as well. My first notification that
he tried contacting me this year was from this complaint so I can’t even say he
did attempt to contact us for sure. We
have no record of it
As you know, we have an A+ rating with
the Revdex.com and no customer complaints. I
have always strived for excellent customer service and our A+ rating as well as
year family history in this business reflect that. If a service call to touch up these areas is
finalized and approved by *** we can coordinate it with him and schedule it
accordingly. Please let me know how to
proceed. Thank you for you for time and
understanding. If you have any questions
please feel free to contact me anytime
Sincerely,
Joseph TC*** President
Colla
Construction Company, LLC

Complaint: ***
I am rejecting this response because:Crack in a driveway are structural and unacceptable An inspector would not allow them.I specifically indicated puddles would not be acceptable and Colla construction indicated there would be none Pooling water in unaccepatble reduces the life due to the freeze and thaw cycle and a safety hazard when it freezes is winter Colla construction had two opportunities for proper installation: original driveway installation and last attempt to repair As indicated in last documentation ignored request for repair. I didn't pay for a patchwork driveway
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that at this resolution is satisfactory to me.
I would like to note that Colla Construction clarified that the warranty is only for 1 year, but he did not mention that the original cracks appeared last year.  I had called him in 2014 to notify him of the initial cracks in the driveway and they came out and filled the cracks.  The cracks were visible again with a couple of weeks, and they are the same cracks I complained about all this summer.The seal coat looked nice the day they did it, but I am not 100% convinced that the cracks are "fixed" and that they are not just covered over with sealant.  I will not know for sure until next season.
Sincerely,
[redacted]

On October 7, 2015 my crew and I went and repaired the
cracks [redacted] was referring too.  In
addition to the repairs I offered to seal coat her driveway, at no charge, to
help protect the repairs and strengthen the overall driveway.
[redacted] was incorrect about the 5 year warranty...

though.  She may have gotten ours confused with
another contractor she had received estimates from.  Our warranty is for one year and covers
material and workmanship as it states in our contracts.  It is a very standard warranty used by most paving
contractors for driveways.
The driveway was paved on 6/17/2013 and the warranty expired
6/17/2014. I always do my best to satisfy customers, even if outside the
warranty period, that’s why I offered the free seal coating.
I emailed [redacted] the night we seal coated in to ask her what
she thought and her response was;
“Looks real nice.” 
I believe this would mean she is satisfied.

Complaint: [redacted]
I am rejecting this response because:Cracks and puddles are unacceptable in a driving and at opposite ends (not a small area)No user abuse occurred: 1.Puddles occurred before barricade was taken off driveway 2. [redacted] Avalon on driveway on a 70 degree day is acceptable 6 months laterA condo I own was paved at the same time (by a different contractor) and has none of these issuesColla was given the opportunity to complete correctly the first time, came back for second chance to repair and still didn't get it right.   Colla construction indicated in december he would be back to fix driveway in the spring.  They were contacted again and failed to respond apparently to run the clock longColla construction does have a complaint with the Revdex.com namely mineNo reasonable person would feel product is acceptableNobody orders a new driveway wanting patchesEstimate [redacted] was to remove surface and repave $5,250.Colla Construction took 6 weeks just to respond to this complaint. Please let me know if you would like additional photographs and advise next steps. [redacted]###-###-####
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Crack in a driveway are structural and unacceptable.  An inspector would not allow them.
I specifically indicated puddles would not be acceptable and Colla construction indicated there would be none.  Pooling water in unaccepatble  reduces the life due to the freeze and thaw cycle and a safety hazard when it freezes is winter.  
Colla construction had two opportunities for proper installation: original driveway installation and last  attempt to repair.  As indicated in last documentation ignored request for repair. 
I didn't pay for a patchwork driveway.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that at this resolution is satisfactory to me.
I would like to note that Colla Construction clarified that the warranty is only for 1 year, but he did not mention that the original cracks appeared last year.  I had called him in 2014 to notify him of the initial cracks in the driveway and they came out and filled the cracks.  The cracks were visible again with a couple of weeks, and they are the same cracks I complained about all this summer.
The seal coat looked nice the day they did it, but I am not 100% convinced that the cracks are "fixed" and that they are not just covered over with sealant.  I will not know for sure until next season.
Sincerely,
[redacted]

Our 40 year old asphalt driveway had been cracking and breaking up for the past few years, so we decided to repave. One of our three bidders was a top company on Angie’s List, Colla Construction Company (CCC). I had previously seen Colla’s white trucks doing a job at a house nearby, and I observed that the result there was an excellent driveway.
Joe Colla, owner and paving team leader, visited our home to assess the job and give an estimate. He immediately impressed us as very knowledgeable about the craft of paving. He also listened carefully to our concerns about the job, and advised us about its various aspects. It was clear that he wanted to do his very best by us, and gave us the benefit of his experience and knowledge regardless of whether we gave him the job. All of the bids were within a few hundred dollars, all lower than I expected. Colla’s was in the middle. But we chose Colla because of the impression he made during his visit. Very likely, if we had talked with Joe Colla first, we would not have obtained the other estimates.
The practice of all of the bidders was to leave a verbal estimate, with the intention of providing a written one if their bid is selected. This seems to me to be a good practice, not requiring a lot of unnecessary paperwork for the losing bidders. A few days after we selected Colla, Joe Colla gave a thorough written estimate. I had a chance to visit his office, and go over the contract. His contract includes a list of helpful guidelines about the care of a new driveway, and we found this list helpful. I also noted a large whiteboard in his office showing his job schedule, and further noted how organized he was. Our name would go on the board in two places, once for the dig-out of the existing driveway and regrading, and a second time a few weeks later for the final application of the asphalt. The time in between would allow the newly graded space to settle.
A few days before the dig-out, we decided to expand the existing driveway some. Colla’s price for this addition was reasonable, and in-line with his original bid.
Aside from a few rain days, Colla arrived on the job for the dig-out as expected. They have first class equipment and six people who worked as a great team. Joe Colla is very active on the job, operating most of the larger equipment himself, and overseeing all of the details of the job. The dig-out took around 3 hours, including dealing with the new area. One spot in particular had very soft dirt that had to be replaced with process stone to a depth of 3 feet. I’m not sure whether Colla expected that, but they took it in stride.
As expected, they arrived a few weeks later to apply the asphalt and finish the job. This part also took about 3 hours. Again Joe [redacted] operated the primary equipment, the spreader, again overseeing the other aspects of the job as well. Our job would require some planning to cover the unusual shape. But in the end, the paving was perfect, with straight driveway edges and a good grade. Again the teamwork showed through.
We remain very impressed with Colla Construction Company, including Joe [redacted] and his entire team. They kept us very informed every step of the way, and made sure they understood completely what we expected. All of them showed great professionalism throughout the job, and produced a magnificent driveway. They have great equipment for driveways. We recommend them unconditionally.

Review: [redacted], CT [redacted]

July 31, 2015

Connecticut Revdex.com

Contact

Address

[redacted], CT [redacted] RE: Puddles, spalling surface, cracks, and divots, of driveway paved by Colla Construction.

To Whom it may concern:

I am writing this letter regarding service I received from Colla Construction LLC of [redacted], CT [redacted].

I contracted services with them to excavate and pave my driveway. After a meeting and several conversations I was very very clear in explaining I wanted a driveway with no puddles, no cracks, and straight lines on the edges that would last a very long time. Cola construction provided 3 estimates of which I opted for the most expensive option because Joe C[redacted] said, “This option would be bullet proof”.

I moved forward with the most expensive option and the driveway was excavated and backfilled. Upon preparation for paving day I was in the garage and told Joe one specific spot looked low. He told me they put a level on it 3 times and once it was paved the water would come off the driveway. Given he is the professional I took his work for it.

The driveway was excavated and paved in September of 2014.

October 1st, 2014

I notified Joe C[redacted] at Colla Construction LLC I was dissatisfied because the driveway had several puddles on it. Joe C[redacted] stopped to look at the problem and talked me into allowing them to repair the puddles which he agreed were unacceptable. Finally, in November they returned and made some adjustments to the surface. The puddles persisted.

November 14th, 2014: I notified Joe C[redacted] the driveway didn’t look fixed.

December 15th 2014: I notified him the puddles froze on my driveway when all driveways around me were bone dry.

December 16th 2014: Joe responded it was too late in the season for repairs.

June 14th, 2015: I notified Joe C[redacted] the driveway still had puddles, developed cracks, divots and was spalling in several areas after an ordinary passenger car had used the driveway for a short period of time. I requested a plan for resolution and received no response.

Attached, please find just a couple photographs of the poor quality failing driveway’s affected areas. I have several others if you wish to see them (Photos did not attach but I can send them).

Any assistance you can provide to develop resolution to provide a durable high quality solution would be greatly appreciated and in line with what I was promised. I would love to get this resolved before the driveway’s first birthday. At this point, I have little confidence Colla Construction can satisfactorily and permanently repair the defect. I may be best suited with refund for a resurface and to select a more conscientious qualified contractor

Please contact me at the contact information provided if you have any questions or need additional information

Very Sincerely,

[redacted], CT [redacted]

###-###-####

[redacted]Desired Settlement: Company does not deliver what they said, stand behind product, respond. I do not want them to just come while and not home and mess it up more.

Business

Response:

This statement is in response to the

complaint received by [redacted] of [redacted], CT [redacted].

After the initial paving of [redacted]’s

driveway I was notified there was some puddling. I met [redacted] to look at the issue and we

discussed how I could fix the issue and told him I would be in touch with a

date to come out and do so.

To resolve the puddling my crew and I

re-heated the areas necessary, added new hot mix asphalt to blend in and raise

the low spots to eliminate the puddling.

Please note that the puddling was very minor and in the paving industry

are often referred to as “bird baths” and are tested by placing a quarter in

it. If the water is just barely over the

top of the quarter it is what is called a bird bath and even on commercial jobs

are considered acceptable when grades are tight for water flow. That is what happened here. Again, we did fix the issue and test all the

areas addressed with levels and string lines to be sure the low spots were

gone.

Also please note that the areas puddling

are located in a side turn-a-round off to the right of his main driveway. [redacted] was instructed, as all my customers

are, on do’s and don’ts with new asphalt pavement. One of the “don’ts” is about turning on new

pavement and that a vehicle needs to be rolling while turning or it can scuff

the pavement and loosen the stones. This

is the probable cause to the "spalling" surface [redacted] refers to. Customers are explained new driveways can

take 12- 18 months to completely cure and need to be treated with a little

more carefulness until the curing is completed and all the oils are

evaporated. It is not uncommon for

pavement one year old to still scuff, divot or have stones loosen on really hot

summer days if a vehicle turns too sharply on it. That is just the nature of asphalt pavement

itself until it cures. My customers are

also given a new pavements tips form in the paperwork when the contracts are

signed which has the “do’s” and “don’ts” in writing. I will attach a copy to

this response.

What customers do to, and with,

driveways once they are paved is out of my hands, like any paving contractor

for that matter. Again, I always try to

rectify small issues with new driveways even if it is the customers fault. In this situation I am not saying it is

[redacted]’s fault or his family and friends that may park in the driveway but the

issues are in a sensitive spot for turning into the side turn-a-round area and

commonly is an issue due improper turning of the vehicle on new pavement. We see it all the time as do all paving

contractors.

If [redacted] would like us to come back out

and fix the areas again I will do that.

In his complaint he references that he has little confidence Colla

Construction can satisfactorily repair the issue so I am not sure if whatever

fix we do for him will satisfy him or rectify this situation. His recommendation for a resurface is way out

of line considering how small the area is that we already repaired once. He also referenced he is disputing $5200.00

of the total job which he states was $7100.00.

My contract (copy attached) for his driveway was only for $6500.00, not

$7100.00. Again, the monetary amount he

is disputing in no way is equal to the small affected area we already addressed

once. We are talking about a few square

feet of repaired areas versus the entire driveway of approximately 1870 square

feet.

I have been in asphalt paving for 27

years now and my family has been paving for almost 60 years now. My father had a paving company which I grew

up paving with him. In all the years in

this business and all the paving contractors I know I can attest that no paving

contractor would resurface and entire driveway or compensate back such a large

amount for this small issue.

All in all [redacted]’s driveway is structurally

sound and there is no reason to resurface or replace it. These are now aesthetic issues that can be

dealt with if allowed to do so. [redacted]

mentioned he contacted us June 14 of this year.

We received no phone call from him, voice mail or even saw his phone

number on caller ID. His house is

literally about a mile from my office so he could have stopped in to discuss

this as well. My first notification that

he tried contacting me this year was from this complaint so I can’t even say he

did attempt to contact us for sure. We

have no record of it.

As you know, we have an A+ rating with

the Revdex.com and no customer complaints. I

have always strived for excellent customer service and our A+ rating as well as

60 year family history in this business reflect that. If a service call to touch up these areas is

finalized and approved by [redacted] we can coordinate it with him and schedule it

accordingly. Please let me know how to

proceed. Thank you for you for time and

understanding. If you have any questions

please feel free to contact me anytime.

Sincerely,

Joseph T. C[redacted] President

Colla

Construction Company, LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I had Colla Construction pave my driveway in the summer of 2013. Last fall, 2014, I called and complained that it was already cracking in a couple areas. They came out and attempted repair, but you could still see the cracks. This summer, I noticed the cracks had gotten much larger and there are a lot of smaller cracks starting. I called Colla Contstruction about 2 months ago and spoke to someone (I think it was Joe) and he said he would come out and take a look. Since then I have called two more times and my father called for me, and I still have not even received a call back.Desired Settlement: I would like to have all the cracks in my driveway repaired. I had the whole driveway repaved less than two years ago and I do not feel it should have cracks already. I believe I was told the driveway had a 5 year warranty.

Business

Response:

On October 7, 2015 my crew and I went and repaired the

cracks [redacted] was referring too. In

addition to the repairs I offered to seal coat her driveway, at no charge, to

help protect the repairs and strengthen the overall driveway.

[redacted] was incorrect about the 5 year warranty though. She may have gotten ours confused with

another contractor she had received estimates from. Our warranty is for one year and covers

material and workmanship as it states in our contracts. It is a very standard warranty used by most paving

contractors for driveways.

The driveway was paved on 6/17/2013 and the warranty expired

6/17/2014. I always do my best to satisfy customers, even if outside the

warranty period, that’s why I offered the free seal coating.

I emailed [redacted] the night we seal coated in to ask her what

she thought and her response was;

“Looks real nice.”

I believe this would mean she is satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that at this resolution is satisfactory to me.

I would like to note that Colla Construction clarified that the warranty is only for 1 year, but he did not mention that the original cracks appeared last year. I had called him in 2014 to notify him of the initial cracks in the driveway and they came out and filled the cracks. The cracks were visible again with a couple of weeks, and they are the same cracks I complained about all this summer.