Hi [redacted] , I'm very sorry you had a bad experience with Collage.com, and thank you for bringing it to our attention so we can make it right We've gone through our automated emails to make sure they all contain language making clear that coupons cannot be combined with each other or with other site promotions, which we've also made clear on our site's help pages: [redacted] What order were you trying to place? Please email me at [redacted] @collage.com and I'd be happy to help out however I can.Thanks again – we appreciate your business and are sorry for any confusion this caused! [redacted]
We are extremely sorry for this customer's bad experienceWe responded to her on January offering to replace her order at no costThe customer then told us on January that she did receive her original order and would be notifying Revdex.com of their receiptWe also provided this customer with a coupon code she could use for a free blanket of her choice as an extra way to try to make this right.I've pasted the correspondence with the customer below(Please remove any personally identifying details if this is posted in any way)Thanks! ---------- Forwarded message ----------From: [redacted] * [redacted] Date: Fri, Jan 5, at 12:AMSubject: RE: Collage.com Order [redacted] To: [redacted] I did receive the blankets todayI will be updating the Revdex.com on the delivery.Thank you- [redacted] Sent from Mail for Windows From: [redacted] Sent: Thursday, January 4, 10:53:AMTo: [redacted] Subject: Collage.com Order [redacted] , This is [redacted] from Collage.com reaching out to you because we received a complaint from the Revdex.com that you were dissatisfied with the service you had received.First, I want to apologize on behalf of Collage.com for the delay in receiving your productsWe understand how frustrating something like this can be and we are working hard to rectify the situation to the fullestIt looks like the complaint was filed on 12/21/Can you confirm that you have still not received the blankets? If not, I will personally place a new order for you for both 50xPlush SherpasPlease also confirm the address you would like them sent to if you have not receivedAdditionally, I want to give you a code to the website for any blanketPlease take this opportunity to give Collage.com a second chance, we really want you to be happy with usThis code will cover any style and size of blanket and also standard shippingCode: [redacted] Again, we are so sorry for any issues and we hope that we can make this right for youPlease contact me back directly to confirm the blankets and let me know if you have any additional question [redacted] Collage.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are extremely sorry for this customer's bad experience. We responded to her on January 4 offering to replace her order at no cost. The customer then told us on January 5 that she did receive her original order and would be notifying Revdex.com of their receipt. We also provided this customer with a...
coupon code she could use for a free blanket of her choice as an extra way to try to make this right.I've pasted the correspondence with the customer below. (Please remove any personally identifying details if this is posted in any way). Thanks! ---------- Forwarded message ----------From: ** [redacted]Date: Fri, Jan 5, 2018 at 12:54 AMSubject: RE: Collage.com Order [redacted]To: [redacted]I did receive the blankets today. I will be updating the Revdex.com on the delivery.Thank you. - [redacted] Sent from Mail for Windows 10 From: [redacted]Sent: Thursday, January 4, 2018 10:53:02 AMTo: [redacted]Subject: Collage.com Order 3360113 [redacted], This is [redacted] from Collage.com reaching out to you because we received a complaint from the Revdex.com that you were dissatisfied with the service you had received.First, I want to apologize on behalf of Collage.com for the delay in receiving your products. We understand how frustrating something like this can be and we are working hard to rectify the situation to the fullest. It looks like the complaint was filed on 12/21/17. Can you confirm that you have still not received the blankets? If not, I will personally place a new order for you for both 50x60 Plush Sherpas. Please also confirm the address you would like them sent to if you have not received. Additionally, I want to give you a code to the website for any blanket. Please take this opportunity to give Collage.com a second chance, we really want you to be happy with us. This code will cover any style and size of blanket and also standard shipping. Code: [redacted]Again, we are so sorry for any issues and we hope that we can make this right for you. Please contact me back directly to confirm the blankets and let me know if you have any additional question. [redacted]Collage.com
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The issue happened before the emails have been adjusted. The business should honor their coupons seeing that it did not state that the coupons could not be combined. The business has yet to solve the problem.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Hi [redacted], I'm very sorry you had a bad experience with Collage.com, and thank you for bringing it to our attention so we can make it right. We've gone through our automated emails to make sure...
they all contain language making clear that coupons cannot be combined with each other or with other site promotions, which we've also made clear on our site's help pages: [redacted] What order were you trying to place? Please email me at [redacted]@collage.com and I'd be happy to help out however I can.Thanks again – we appreciate your business and are sorry for any confusion this caused! [redacted]
Good evening, [redacted]: I apologize for your bad experience with Collage.com, especially since this was a gift. To make this right, here is a $300 code for Collage.com, that also includes free shipping: [redacted]This covers any of our blankets, which you can select...
at: [redacted] and then create your design. The code expires on 1/1/2018.You can use your original gift card on any of our regular-priced products at: https://www.collage.com/products (all of which don't require any vouchers; just enter your gift card code at checkout).If I can help out when you use either code, please let me know at [redacted]@collage.com, and I'd be happy to assist.I am going to work with our team to make our gift card system more clear to prevent situations like this from occurring again. Thank you, [redacted] for the opportunity to make this right. I know you will love the blanket when it comes! [redacted]Collage.com
Hi [redacted] , I'm very sorry you had a bad experience with Collage.com, and thank you for bringing it to our attention so we can make it right We've gone through our automated emails to make sure they all contain language making clear that coupons cannot be combined with each other or with other site promotions, which we've also made clear on our site's help pages: [redacted] What order were you trying to place? Please email me at [redacted] @collage.com and I'd be happy to help out however I can.Thanks again – we appreciate your business and are sorry for any confusion this caused! [redacted]
We are extremely sorry for this customer's bad experienceWe responded to her on January offering to replace her order at no costThe customer then told us on January that she did receive her original order and would be notifying Revdex.com of their receiptWe also provided this customer with a coupon code she could use for a free blanket of her choice as an extra way to try to make this right.I've pasted the correspondence with the customer below(Please remove any personally identifying details if this is posted in any way)Thanks! ---------- Forwarded message ----------From: [redacted] * [redacted] Date: Fri, Jan 5, at 12:AMSubject: RE: Collage.com Order [redacted] To: [redacted] I did receive the blankets todayI will be updating the Revdex.com on the delivery.Thank you- [redacted] Sent from Mail for Windows From: [redacted] Sent: Thursday, January 4, 10:53:AMTo: [redacted] Subject: Collage.com Order [redacted] , This is [redacted] from Collage.com reaching out to you because we received a complaint from the Revdex.com that you were dissatisfied with the service you had received.First, I want to apologize on behalf of Collage.com for the delay in receiving your productsWe understand how frustrating something like this can be and we are working hard to rectify the situation to the fullestIt looks like the complaint was filed on 12/21/Can you confirm that you have still not received the blankets? If not, I will personally place a new order for you for both 50xPlush SherpasPlease also confirm the address you would like them sent to if you have not receivedAdditionally, I want to give you a code to the website for any blanketPlease take this opportunity to give Collage.com a second chance, we really want you to be happy with usThis code will cover any style and size of blanket and also standard shippingCode: [redacted] Again, we are so sorry for any issues and we hope that we can make this right for youPlease contact me back directly to confirm the blankets and let me know if you have any additional question [redacted] Collage.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are extremely sorry for this customer's bad experience. We responded to her on January 4 offering to replace her order at no cost. The customer then told us on January 5 that she did receive her original order and would be notifying Revdex.com of their receipt. We also provided this customer with a...
coupon code she could use for a free blanket of her choice as an extra way to try to make this right.I've pasted the correspondence with the customer below. (Please remove any personally identifying details if this is posted in any way). Thanks! ---------- Forwarded message ----------From: ** [redacted]Date: Fri, Jan 5, 2018 at 12:54 AMSubject: RE: Collage.com Order [redacted]To: [redacted]I did receive the blankets today. I will be updating the Revdex.com on the delivery.Thank you. - [redacted] Sent from Mail for Windows 10 From: [redacted]Sent: Thursday, January 4, 2018 10:53:02 AMTo: [redacted]Subject: Collage.com Order 3360113 [redacted], This is [redacted] from Collage.com reaching out to you because we received a complaint from the Revdex.com that you were dissatisfied with the service you had received.First, I want to apologize on behalf of Collage.com for the delay in receiving your products. We understand how frustrating something like this can be and we are working hard to rectify the situation to the fullest. It looks like the complaint was filed on 12/21/17. Can you confirm that you have still not received the blankets? If not, I will personally place a new order for you for both 50x60 Plush Sherpas. Please also confirm the address you would like them sent to if you have not received. Additionally, I want to give you a code to the website for any blanket. Please take this opportunity to give Collage.com a second chance, we really want you to be happy with us. This code will cover any style and size of blanket and also standard shipping. Code: [redacted]Again, we are so sorry for any issues and we hope that we can make this right for you. Please contact me back directly to confirm the blankets and let me know if you have any additional question. [redacted]Collage.com
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The issue happened before the emails have been adjusted. The business should honor their coupons seeing that it did not state that the coupons could not be combined. The business has yet to solve the problem.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Hi [redacted], I'm very sorry you had a bad experience with Collage.com, and thank you for bringing it to our attention so we can make it right. We've gone through our automated emails to make sure...
they all contain language making clear that coupons cannot be combined with each other or with other site promotions, which we've also made clear on our site's help pages: [redacted] What order were you trying to place? Please email me at [redacted]@collage.com and I'd be happy to help out however I can.Thanks again – we appreciate your business and are sorry for any confusion this caused! [redacted]
Good evening, [redacted]: I apologize for your bad experience with Collage.com, especially since this was a gift. To make this right, here is a $300 code for Collage.com, that also includes free shipping: [redacted]This covers any of our blankets, which you can select...
at: [redacted] and then create your design. The code expires on 1/1/2018.You can use your original gift card on any of our regular-priced products at: https://www.collage.com/products (all of which don't require any vouchers; just enter your gift card code at checkout).If I can help out when you use either code, please let me know at [redacted]@collage.com, and I'd be happy to assist.I am going to work with our team to make our gift card system more clear to prevent situations like this from occurring again. Thank you, [redacted] for the opportunity to make this right. I know you will love the blanket when it comes! [redacted]Collage.com