Collateral Recovery Solutions, LLC

(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, you are being very dishonest in a majority of your response. No threats were communicated. I was threatened by your staff that if I continued to be harsh, she was going to not release my property for another week at our expense, which at that time had been paid IN FULL. Anyone would become irate after such comment. I contacted the local police department and we were offered a deputy to help us retrieve our vehicle because after being paid in full, you are obligated to return our property. We asked numerous times for the 3rd party release, and we were Refused multiple times and told the third party approval had to come from the finance company, which come to find out when we came to retrieve the vehicle, had already been sent, yet my fiancé was told she couldn't discuss any thing because she was not on the release. We did not ask you to leave the keys in the car. We had both set of keys in our possession. As far as my work ethic and my loyalty to my employer, I have a family to support. And in order to continue to make the payments on the vehicle you repossessed, I need said job to avoid dealing with your incompetent and rude staff in the future. But we can't even get a returned phone call from you to the point a complaint has to be filed with the Revdex.com , so it seems poor customer service is a trained behavior within the company.