Colleagues In Law

In response to the Complainants allegations, the Complainant alleges that the Company was hired to “help stop our foreclosure, get our mortgage payment lowered along with our interest rate”This is not accurate The Complainant and Company entered into a legally binding written agreement, the terms of services were outlined in detail and explains two phases of servicesPhase of our service was to draft letters that would cause federal complaints to be opened against [redacted] and then Phase of our service was to assist in negotiating satisfactory terms to settle/close the open complaint ? The Complainant elected to pay for services prior to the commencement of each phase of serviceThe Complainant paid for phase services, phase services were commenced and the Company was successful ? in causing federal complaints to be opened against [redacted] and was then ready to engage with phase services, however, the Complainant ? did not pay for phase services, therefore, said services were never providedThe Complainants allegations conflict with the written and executed service contract? Pursuant to section (Disclaimer of Guarantee) states “Company provides no assurances that client will benefit from the services provided by Company”Pursuant to section (Abandoned Orders) states in part “ Client shall have no right to cancel, request a refund or obtain a credit for any incomplete service after services have commenced ” Lastly, pursuant to section (Warranty) states in part “Company expressly disclaims any warranty with respect to the results of services.” Therefore, the verbal recollection of events that the Complainant has with Company are directly discredited by the legally binding written contract that was signed by all partiesPrior to beginning services a welcome call was made to Complainant in which Company disclosed and reassured that the Complainant agrees that we are bound to the Professional Services Agreement Complainant agreed and services beganIt’s the Company’s belief that after the Company caused federal complaints to be opened, the Complainant purposefully abandoned their commitment to the Company and commenced with negotiating settlement terms with [redacted] on their own which is a breach of contract.Furthermore, on 10/16/the Company provided the following response to the Complainant, “Colleagues in law has been dissolved and is no longer conducting businessThis email is being sent to you as a courtesy only, and is being sent from an email address that has limited monitoringA reconciliation package was sent to you on 9/1/with a request that it be completed and returned by 9/8/so that Company could review their disputeThe Company email record shows receipt of an email (see attached) that was sent via your iPhone and received by the Company on 9/8/15, however there was no attachment to this email and thus as no reconciliation package was receivedYour case file has been closed and no reconciliation options will be offeredPursuant to section of the executed service contract, you may choose alternative dispute options; however, since the Company has dissolved/closed any alternate reconciliation means will likely prove to be ineffective.”In closing, the Company fully performed all services that it was hired and paid to perform and pursuant to the written contract, it is clear that there is no refund owed or warranted.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi I would like for you to close the complaint I filed on Collegues In LawThe Id number is [redacted] Thank you Regards, [redacted] On Mon, May 4, at 3:PM, KIM MORRIS wrote: Hi I would like for you to close the complaint I filed on Collegues In LawThe Id number is [redacted] Thank you

In
response to
the Complainants allegations, the Complainant
alleges that the Company was hired to “help stop our foreclosure, get our
mortgage payment lowered along with our interest rate”This is not accurate
The Complainant and Company entered into a legally binding written agreement,
the terms of services were outlined in detail and explains two phases of
servicesPhase of our service was to draft letters that would cause federal
complaints to be opened against *** *** and then Phase of our service
was to assist in negotiating satisfactory terms to settle/close the open complaint
The Complainant elected to pay for services prior to the commencement of
each phase of serviceThe Complainant paid for phase services, phase
services were commenced and the Company was successful in causing federal
complaints to be opened against *** *** and was then ready to engage with
phase services, however, the Complainant did not pay for phase
services, therefore, said services were never providedThe Complainants allegations
conflict with the written and executed service contract Pursuant to
section (Disclaimer of Guarantee) states “Company provides no assurances that
client will benefit from the services provided by Company”Pursuant to section
(Abandoned Orders) states in part “…Client shall have no right to cancel,
request a refund or obtain a credit for any incomplete service after services
have commenced…” Lastly, pursuant to section (Warranty) states in part
“Company expressly disclaims any warranty with respect to the results of
services.” Therefore, the verbal recollection of events that the Complainant
has with Company are directly discredited by the legally binding written
contract that was signed by all partiesPrior to beginning services a welcome
call was made to Complainant in which Company disclosed and reassured that the
Complainant agrees that we are bound to the Professional Services Agreement
Complainant agreed and services beganIt’s the Company’s belief that after the
Company caused federal complaints to be opened, the Complainant purposefully
abandoned their commitment to the Company and commenced with negotiating
settlement terms with *** *** on their own which is a breach of
contractFurthermore, on 10/16/the Company
provided the following response to the Complainant, “Colleagues in law has been dissolved and is no longer conducting
businessThis email is being sent to you
as a courtesy only, and is being sent from an email address that has limited
monitoringA reconciliation package was
sent to you on 9/1/with a request that it be completed and returned by 9/8/so that Company could review their
disputeThe Company email record shows receipt of an email (see attached) that was sent via your iPhone and received by
the Company on 9/8/15, however there was no attachment to this email and thus
as no reconciliation package was receivedYour case file has been closed and
no reconciliation options will be offeredPursuant
to section of the executed service contract, you may choose alternative
dispute options; however, since the Company has dissolved/closed any alternate
reconciliation means will likely prove to be ineffective.”
In closing, the Company fully performed all services that it was
hired and paid to perform and pursuant to the written contract, it is clear
that there is no refund owed or warranted

We are very surprised on this complaintWe respect the
point of view of the complainant, however, their point of view is very
inaccurate and would easily be resolved should they read the service agreement
that they signed with our firmThe
complainant states that we identified our
firm as “…higher than federal courts”, whereas the signed service package
clearly states that we are a nationwide consumer advocacy firmThe complainant
further states that our process would “force *** ***, my lender, to restructure
my loan to an affordable amount”. Again,
the signed service agreement clearly states that our service will cause the
opening of federal complaints that will ensure a fair and transparent review of
their situation, however, in fairness to complainant, as a byproduct of our services many times this does lead to a reinstatement and/or restructuring offer from
the lenderPrior to hiring our firm, the complainant stated that their loan
was serviced by *** and was owned by *** ***They were 12+ months
delinquent on payments in foreclosureThe complainant indicated their monthly
household income was $5,436/moHowever, we soon discovered that the
complainant had earned $86,in the prior month period $8,600/mo (an
estimated annual income of $103,200yr) a 36.8% increase from what they
initially statedIt is due to the services we provided that created enough
leverage and pressure against the loan servicer and lender to where the
complainant was offered to not only reinstate their home loan but it reduced
the overall payment from $to $2295, an overall savings of 13.4% per month
and a payment that is equal to 27% of their overall incomeAs outlined in this
complaint, the complainant desires and/or feels entitled to a interest rate
reduction to 2% with a payment no more than $per month, and feels this way
because their property has lost value, a risk that all buyers take when
purchasing any assetExpectedly, due to the complainant true non-hardship
financial situation that such expectations are unrealistic and the offer they
received is strictly from the services we providedWe regret that the
complainant is not happy with their resolution offer, however, we regret more that a person trying to game the system slipped through our evaluation process UPDATE: Client contacted us back and after an approval interview they have acknowledged that we got them a more then reasonable solution Case should be closed and client says they would like to rescind their complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider
this complaint resolved.Hi I would like for you to close the complaint I filed on Collegues In LawThe Id number is***Thank you
Regards,
*** ***
On Mon, May 4, at 3:PM, KIM MORRIS wrote:
Hi I would like for you to close the complaint I filed on Collegues In LawThe Id number is
***Thank you

In response to
the Complainants allegations, the Complainant
alleges that the Company was hired to “help stop our foreclosure, get our
mortgage payment lowered along with our interest rate”This is not accurate
The Complainant and Company entered into a legally binding written agreement,
the
terms of services were outlined in detail and explains two phases of
servicesPhase of our service was to draft letters that would cause federal
complaints to be opened against *** *** and then Phase of our service
was to assist in negotiating satisfactory terms to settle/close the open complaint
The Complainant elected to pay for services prior to the commencement of
each phase of serviceThe Complainant paid for phase services, phase
services were commenced and the Company was successful in causing federal
complaints to be opened against *** *** and was then ready to engage with
phase services, however, the Complainant did not pay for phase
services, therefore, said services were never providedThe Complainants allegations
conflict with the written and executed service contract Pursuant to
section (Disclaimer of Guarantee) states “Company provides no assurances that
client will benefit from the services provided by Company”Pursuant to section
(Abandoned Orders) states in part “…Client shall have no right to cancel,
request a refund or obtain a credit for any incomplete service after services
have commenced…” Lastly, pursuant to section (Warranty) states in part
“Company expressly disclaims any warranty with respect to the results of
services.” Therefore, the verbal recollection of events that the Complainant
has with Company are directly discredited by the legally binding written
contract that was signed by all partiesPrior to beginning services a welcome
call was made to Complainant in which Company disclosed and reassured that the
Complainant agrees that we are bound to the Professional Services Agreement
Complainant agreed and services beganIt’s the Company’s belief that after the
Company caused federal complaints to be opened, the Complainant purposefully
abandoned their commitment to the Company and commenced with negotiating
settlement terms with *** *** on their own which is a breach of
contract.Furthermore, on 10/16/the Company
provided the following response to the Complainant, “Colleagues in law has been dissolved and is no longer conducting
businessThis email is being sent to you
as a courtesy only, and is being sent from an email address that has limited
monitoringA reconciliation package was
sent to you on 9/1/with a request that it be completed and returned by 9/8/so that Company could review their
disputeThe Company email record shows receipt of an email (see attached) that was sent via your iPhone and received by
the Company on 9/8/15, however there was no attachment to this email and thus
as no reconciliation package was receivedYour case file has been closed and
no reconciliation options will be offeredPursuant
to section of the executed service contract, you may choose alternative
dispute options; however, since the Company has dissolved/closed any alternate
reconciliation means will likely prove to be ineffective.”In closing, the Company fully performed all services that it was
hired and paid to perform and pursuant to the written contract, it is clear
that there is no refund owed or warranted

In response to
the Complainants allegations, the Complainant
alleges that the Company was hired to “help stop our foreclosure, get our
mortgage payment lowered along with our interest rate”This is not accurate
The Complainant and Company entered into a legally binding written agreement,
the
terms of services were outlined in detail and explains two phases of
servicesPhase of our service was to draft letters that would cause federal
complaints to be opened against *** *** and then Phase of our service
was to assist in negotiating satisfactory terms to settle/close the open complaint
The Complainant elected to pay for services prior to the commencement of
each phase of serviceThe Complainant paid for phase services, phase
services were commenced and the Company was successful in causing federal
complaints to be opened against *** *** and was then ready to engage with
phase services, however, the Complainant did not pay for phase
services, therefore, said services were never providedThe Complainants allegations
conflict with the written and executed service contract Pursuant to
section (Disclaimer of Guarantee) states “Company provides no assurances that
client will benefit from the services provided by Company”Pursuant to section
(Abandoned Orders) states in part “…Client shall have no right to cancel,
request a refund or obtain a credit for any incomplete service after services
have commenced…” Lastly, pursuant to section (Warranty) states in part
“Company expressly disclaims any warranty with respect to the results of
services.” Therefore, the verbal recollection of events that the Complainant
has with Company are directly discredited by the legally binding written
contract that was signed by all partiesPrior to beginning services a welcome
call was made to Complainant in which Company disclosed and reassured that the
Complainant agrees that we are bound to the Professional Services Agreement
Complainant agreed and services beganIt’s the Company’s belief that after the
Company caused federal complaints to be opened, the Complainant purposefully
abandoned their commitment to the Company and commenced with negotiating
settlement terms with *** *** on their own which is a breach of
contract.Furthermore, on 10/16/the Company
provided the following response to the Complainant, “Colleagues in law has been dissolved and is no longer conducting
businessThis email is being sent to you
as a courtesy only, and is being sent from an email address that has limited
monitoringA reconciliation package was
sent to you on 9/1/with a request that it be completed and returned by 9/8/so that Company could review their
disputeThe Company email record shows receipt of an email (see attached) that was sent via your iPhone and received by
the Company on 9/8/15, however there was no attachment to this email and thus
as no reconciliation package was receivedYour case file has been closed and
no reconciliation options will be offeredPursuant
to section of the executed service contract, you may choose alternative
dispute options; however, since the Company has dissolved/closed any alternate
reconciliation means will likely prove to be ineffective.”In closing, the Company fully performed all services that it was
hired and paid to perform and pursuant to the written contract, it is clear
that there is no refund owed or warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.Hi I would like for you to close the complaint I filed on Collegues In Law. The Id number is[redacted]. Thank you 
Regards,
[redacted] On Mon, May 4, 2015 at 3:54 PM, KIM MORRIS <[email protected]> wrote: Hi I would like for you to close the complaint I filed on Collegues In Law. The Id number is[redacted]. Thank you

We are very surprised on this complaint. We respect the
point of view of the complainant, however, their point of view is very
inaccurate and would easily be resolved should they read the service agreement
that they signed with our firm. The complainant states that we identified our
firm as...

“…higher than federal courts”, whereas the signed service package
clearly states that we are a nationwide consumer advocacy firm. The complainant
further states that our process would “force [redacted], my lender, to restructure
my loan to an affordable amount”.  Again,
the signed service agreement clearly states that our service will cause the
opening of federal complaints that will ensure a fair and transparent review of
their situation, however, in fairness to complainant, as a byproduct of our services many times this does lead to a reinstatement and/or restructuring offer from
the lender. Prior to hiring our firm, the complainant stated that their loan
was serviced by [redacted] and was owned by [redacted]. They were 12+ months
delinquent on payments in foreclosure. The complainant indicated their monthly
household income was $5,436/mo. However, we soon discovered that the
complainant had earned $86,000 in the prior 10 month period $8,600/mo (an
estimated annual income of $103,200yr) a 36.8% increase from what they
initially stated. It is due to the services we provided that created enough
leverage and pressure against the loan servicer and lender to where the
complainant was offered to not only reinstate their home loan but it reduced
the overall payment from $2650 to $2295, an overall savings of 13.4% per month
and a payment that is equal to 27% of their overall income. As outlined in this
complaint, the complainant desires and/or feels entitled to a interest rate
reduction to 2% with a payment no more than $1900 per month, and feels this way
because their property has lost value, a risk that all buyers take when
purchasing any asset. Expectedly, due to the complainant true non-hardship
financial situation that such expectations are unrealistic and the offer they
received is strictly from the services we provided. We regret that the
complainant is not happy with their resolution offer, however, we regret more that a person trying to game the system slipped through our evaluation process.  UPDATE:  Client contacted us back and after an approval interview they have acknowledged that we got them a more then reasonable solution.  Case should be closed and client says they would like to rescind their complaint.

Review: The company is question was to help stop our foreclosure, get our mortgage payment lowered along with our interest rate. None of that happened. We paid them $2500.00 plus mailing expenses, which I have copies of, for there service. Nothing ever happened. I had to personally go to the court house myself and file paperwork to have the sheriffs sale stopped. We were told that if at anytime we were not happy with there services we would get a full refund. Our money was in an "Escrow" account until everything was settled. per [redacted] and [redacted]. I have copies of all papers sent, emails and phone conversations times.Desired Settlement: We would like a refund in full of our money that was taken from us in faith that there company was going to do what they stated they would do.

Business

Response:

In response to

the Complainants allegations, the Complainant

alleges that the Company was hired to “help stop our foreclosure, get our

mortgage payment lowered along with our interest rate”. This is not accurate.

The Complainant and Company entered into a legally binding written agreement,

the terms of services were outlined in detail and explains two phases of

services. Phase 1 of our service was to draft letters that would cause federal

complaints to be opened against [redacted] and then Phase 2 of our service

was to assist in negotiating satisfactory terms to settle/close the open complaint.

The Complainant elected to pay for services prior to the commencement of

each phase of service. The Complainant paid for phase 1 services, phase 1

services were commenced and the Company was successful in causing federal

complaints to be opened against [redacted] and was then ready to engage with

phase 2 services, however, the Complainant did not pay for phase 2

services, therefore, said services were never provided. The Complainants allegations

conflict with the written and executed service contract. Pursuant to

section 6 (Disclaimer of Guarantee) states “Company provides no assurances that

client will benefit from the services provided by Company”. Pursuant to section

11 (Abandoned Orders) states in part “…Client shall have no right to cancel,

request a refund or obtain a credit for any incomplete service after services

have commenced…” Lastly, pursuant to section 12 (Warranty) states in part

“Company expressly disclaims any warranty with respect to the results of

services.” Therefore, the verbal recollection of events that the Complainant

has with Company are directly discredited by the legally binding written

contract that was signed by all parties. Prior to beginning services a welcome

call was made to Complainant in which Company disclosed and reassured that the

Complainant agrees that we are bound to the Professional Services Agreement.

Complainant agreed and services began. It’s the Company’s belief that after the

Company caused federal complaints to be opened, the Complainant purposefully

abandoned their commitment to the Company and commenced with negotiating

settlement terms with [redacted] on their own which is a breach of

contract.Furthermore, on 10/16/2015 the Company

provided the following response to the Complainant, “Colleagues in law has been dissolved and is no longer conducting

business. This email is being sent to you

as a courtesy only, and is being sent from an email address that has limited

monitoring. A reconciliation package was

sent to you on 9/1/2015 with a request that it be completed and returned by 9/8/15 so that Company could review their

dispute. The Company email record shows receipt of an email (see attached) that was sent via your iPhone and received by

the Company on 9/8/15, however there was no attachment to this email and thus

as no reconciliation package was received. Your case file has been closed and

no reconciliation options will be offered. Pursuant

to section 9 of the executed service contract, you may choose alternative

dispute options; however, since the Company has dissolved/closed any alternate

reconciliation means will likely prove to be ineffective.”In closing, the Company fully performed all services that it was

hired and paid to perform and pursuant to the written contract, it is clear

that there is no refund owed or warranted.

Review: I called Collegues In Law after I got a postcard in the mail stating they could "stop my foreclosure" and get my loan modification done. They talked a very good talk and convinced me to send them $2150.00 and then they wanted another $2150.00 in 2 months. They called me every day asking questions and telling me they need this and they need that. About 3 weeks after I paid them the $2150.00 they call me and say "we got you to the executive office" and can you pay us the other $2150.00? I began to ask questions like is my foreclosure stopped? Can you show me any documents or paperwork to show "what you have done to help me'? the response I got was NOTHING! They could not show me anything and had the nerve to ask for more money? Three weeks have now gone by and I have heard nothing from them. I emailed them to request my money back and no one has responded to me. They are taking advantage of people who are in desperate need to try and save their homes and taking their money but the homeowner gets nothing.Desired Settlement: I want them to give me my $2150.00 back. They conned me and they do nothing for people.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi I would like for you to close the complaint I filed on Collegues In Law. The Id number is[redacted]. Thank you

Review: Colleagues in Law has not forced my lender [redacted] to sit and restructure my loan to an affordable amount as stated in an email which I will post!

In February, I spoke with [redacted], a senior case manager who explained in great detail on the phone how CIL was higher than the federal courts and assured me that they will force [redacted], my lender, to restructure my loan to an affordable amount, When I asked, who determines what is affordable to me?, he responded that when the file was escalated to Phase 2, which was another $2.295, we would sit with the lender and determine what is affordable to me. In total I have paid $4,145.00.

It is now July 1, 2015 past the assured 90 day maximum resolution and turn over time and I have been offered now a $2,295 mortgage which was previously $2,650, however, my servicer NOT colleagues in Law has reached out to me to offer me this modification, I did not want a modification. I;ve been down this road 4 times now. Twice on my own and this is the second company I pay $4000!! I was told that my loan would be restructured!!!!

The following is part of the email I received when I was first "approved" for the Advocate & Dispute Resolution program with an ID #. It all seemed very legitimate.

In April, I received several phone calls regarding this company no longer offereing thier services for having charged clients fees for their services and they were under investigation!!!! Of course, CIL called me and reassured me that everything was fine and that their outsource company was no longer being used, but that my file was fine.

Most recently, as mentioned in other online complaints on this company, after paying the second payment now I am unable to reach anyone!! Everything seems very suspicious! I FINALLY get a call yesterday June 30 stating that I have been approved for a modification which is only $350 less than my $2600 mortgage and what's even more uphauling is that my servicer is offering me a 4% interest rate when I previously had a 3.5%!!!!!!!!!!

My servicer is asking me for a copy of a legal document which I sent CIL (my so called advocate) twice and my servicer is stating that the information on the document is not clear and I need to resend it. However, why am I not getting this information from CIL!!!!!! Yesterday, a different case manager called me as my file has been passed around to several workers [redacted] and now yesterday a so called [redacted], left a message that I had been approved for the "unaffordable" $2295 and that I should get in touch with my servicer,

I;m sorry I'm confused!!! I thought that is what I was paying you for !!!!

In short, I pray that CIL is not just another one of those companies who take "hard working, middle class people" who are just trying to keep their home for their children! If so, SHAME ON YOU! BUT WITH GOD ALL THINGS ARE POSSIBLE!!!

So to my spiritual brothers and sisters, if you are considering CIL please reconsider or at least wait until they respond and I respond back to give you an update.

However, my advice to you would be to go through your town/city mediating department who are TRULY FREE OF COST!!!! And I have neighbors who were successful with the mediation process!!! While I have a feeling that they may help me more so after this complaint, if you notice their message says they are no longer taking new clients!!

Well Why?!?! If their services are so GREAT, HIGHER THAN THE FEDERAL COURTS, I WAS TOLD ON A PHONE CALL I RECORDED!!!

I would love to see CIL's response to this complaint as I will be looking out and writing a response!!!

This is a copy of the email I received in the beginning of the process in Feb. 2015!

EXPECTED RESULTS FROM SERVICES

Open multiple local, state and/or federal complaints.

Postponement and/or termination of any current or pending foreclosure Sale Dates that are issued.

Escalation and transfer of case file to a single point of contact withiDesired Settlement: I seek a restructured mortgage with my father n law's name removed as the borrower for he resides in [redacted] and this is affecting his retirement! Poor guy!!

I seek an affordable mortgate of $1,900. I purchased my home for $360,000 it is now valued at $230,000 if that!!!!

This is more than a $100,000 loss!!!

[redacted] can give me a 2% interest rate and can find a way to help me stay in my home with my children! If they foreclose my home and resell it, they would sell it for approx $

Business

Response:

We are very surprised on this complaint. We respect the

point of view of the complainant, however, their point of view is very

inaccurate and would easily be resolved should they read the service agreement

that they signed with our firm. The complainant states that we identified our

firm as “…higher than federal courts”, whereas the signed service package

clearly states that we are a nationwide consumer advocacy firm. The complainant

further states that our process would “force [redacted], my lender, to restructure

my loan to an affordable amount”. Again,

the signed service agreement clearly states that our service will cause the

opening of federal complaints that will ensure a fair and transparent review of

their situation, however, in fairness to complainant, as a byproduct of our services many times this does lead to a reinstatement and/or restructuring offer from

the lender. Prior to hiring our firm, the complainant stated that their loan

was serviced by [redacted] and was owned by [redacted]. They were 12+ months

delinquent on payments in foreclosure. The complainant indicated their monthly

household income was $5,436/mo. However, we soon discovered that the

complainant had earned $86,000 in the prior 10 month period $8,600/mo (an

estimated annual income of $103,200yr) a 36.8% increase from what they

initially stated. It is due to the services we provided that created enough

leverage and pressure against the loan servicer and lender to where the

complainant was offered to not only reinstate their home loan but it reduced

the overall payment from $2650 to $2295, an overall savings of 13.4% per month

and a payment that is equal to 27% of their overall income. As outlined in this

complaint, the complainant desires and/or feels entitled to a interest rate

reduction to 2% with a payment no more than $1900 per month, and feels this way

because their property has lost value, a risk that all buyers take when

purchasing any asset. Expectedly, due to the complainant true non-hardship

financial situation that such expectations are unrealistic and the offer they

received is strictly from the services we provided. We regret that the

complainant is not happy with their resolution offer, however, we regret more that a person trying to game the system slipped through our evaluation process. UPDATE: Client contacted us back and after an approval interview they have acknowledged that we got them a more then reasonable solution. Case should be closed and client says they would like to rescind their complaint.