Collect Associates

Dear Representative, This e-mail is in response to Complaint ID# *** . Collect Associates is a collection agency located in Connecticut. This account was sent to our office from *** *** (our client) December 2014 to pursue collection. Shortly after
the debt was entered into our computer system, the first letter was sent to the debtor. The debtor then contacted us stating that this account was paid in full. At that point we contacted our client to verify the payment and they informed us that they no record of that payment. Another phone call was made to the debtor to get further information on her insurance payment. We then contacted the client again and had them research this account. The client contacted us on October 9, and stated that this account in fact was paid in full in August 2012. This account was sent to us in error from our client -- we never should have received it as it was paid before they turned it over for collectionWe immediately closed this account in our system. The debtor will receive a letter stating that this account is closed and has been paid in full. We apologize for any inconvenience this may have caused. This account should never have been turned over to us from our clientRespectfully, Robert P*** President

Dear Representative, This e-mail is in response to Complaint ID# *** .
Collect Associates is a collection agency located in Connecticut. This account was sent to our office from *** *** (our client) December 2014 to pursue collection. Shortly after the debt was entered into our computer system, the first letter was sent to the debtor. The debtor then contacted us stating that this account was paid in full. At that point we contacted our client to verify the payment and they informed us that they no record of that payment. Another phone call was made to the debtor to get further information on her insurance payment. We then contacted the client again and had them research this account. The client contacted us on October 9, and stated that this account in fact was paid in full in August 2012. This account was sent to us in error from our client -- we never should have received it as it was paid before they turned it over for collectionWe immediately closed this account in our system. The debtor will receive a letter stating that this account is closed and has been paid in full. We apologize for any inconvenience this may have caused. This account should never have been turned over to us from our clientRespectfully, Robert P*** President

Review: My daughter went to [redacted] for a study in 2012. We have coverage by 2 medical insurance companies. One of the companies paid out the claim in 2012 but [redacted]'s 3rd party administrators can not find the payment. I have provided the information to collect associates but have been continually harassed by them by phone calls and letters. I have made multiple calls to the insurance companies and Collect associates about this matter. I want the harassment to stop. My insurance company paid the bill it is their responsibility to find the payment.Desired Settlement: Collect Associates to do their job and stop the harassment

Business

Response:

Dear Representative, This e-mail is in response to Complaint ID# [redacted] . Collect Associates is a collection agency located in Connecticut. This account was sent to our office from [redacted] (our client) December 2014 to pursue collection. Shortly after the debt was entered into our computer system, the first letter was sent to the debtor. The debtor then contacted us stating that this account was paid in full. At that point we contacted our client to verify the payment and they informed us that they no record of that payment. Another phone call was made to the debtor to get further information on her insurance payment. We then contacted the client again and had them research this account. The client contacted us on October 9, 2015 and stated that this account in fact was paid in full in August 2012. This account was sent to us in error from our client -- we never should have received it as it was paid before they turned it over for collection. We immediately closed this account in our system. The debtor will receive a letter stating that this account is closed and has been paid in full. We apologize for any inconvenience this may have caused. This account should never have been turned over to us from our client. Respectfully, Robert P[redacted] President