Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner's response is completely falseHe and his sales person were both rude to meI did not take the name of "his Lord"...or my Lord...or anyone's Lord...in vain When talking to the sales repI had pointed out some inconsistencies in the product I was interested in and was viewing on their websiteThere was basically a correct version and an incorrect versionThe sales rep told be they had both versions but that the one that she was looking at (while on the phone with me) was not quite correct eitherI had requested a photograph so I could ascertain whether or not I would proceed with placing an order...or notI did not want to go to the trouble of placing an order only to receive a product I would have to return and incur further expense in doing soI thought it was in everyone's best interest if they could simply take a photo of the product in question and email it to meI did not see this to be an unreasonable request in any way, shape or formThe sales rep denied the request saying that "they were not staffed for that." Again she had the product in hand while I was on the phone with herI asked her if she had a cell phone on her with a cameraShe replied that she didI then suggested that she just take a photo of the product and just email it to meAgain, sounds like a pretty simple request but she said she could not or would not I then requested to talk to a manager who may be able to help meThe gentleman who I was transferred to was terse and overbearing with me from the get go and was yelling at me saying that Rawlings (the manufacturer) doesn't make all of the products the same and that if I placed an order I would basically have no idea of I was gettingBasically, I would have to accept whatever they sent...regardless of whether or not they had foreknowledge of the incorrect version being sent"Whatever yo get, you get" he said I asked him on two occasions why he was speaking in the tone he was speaking in and asked him to identify himselfAt that time he said his name was [redacted] and that he was the owner of the company and he hung up on me This was absolutely customer service at its worst...actually there was no customer serviceIt was non existentThese types of people should not be dealing directly with the publicThey have no idea how deal with peopleHeaven forbid that a customer or potential customer ask a question about a productThe company will give them a second diatribe and hang up on themI think they just want to sell stuff on the internet and not have to field questions on their products Then he lies in his responseAt no point in time was his sales rep "almost in tears." That is absurdThen he pretends to be an upright religious type who claims that I took his Lord's name in vain." If he truly was a "Christian" business man I would never had received the treatment I got As Bugs Bunny would say, "What a maroon." Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner's response is completely falseHe and his sales person were both rude to meI did not take the name of "his Lord"...or my Lord...or anyone's Lord...in vain When talking to the sales repI had pointed out some inconsistencies in the product I was interested in and was viewing on their websiteThere was basically a correct version and an incorrect versionThe sales rep told be they had both versions but that the one that she was looking at (while on the phone with me) was not quite correct eitherI had requested a photograph so I could ascertain whether or not I would proceed with placing an order...or notI did not want to go to the trouble of placing an order only to receive a product I would have to return and incur further expense in doing soI thought it was in everyone's best interest if they could simply take a photo of the product in question and email it to meI did not see this to be an unreasonable request in any way, shape or formThe sales rep denied the request saying that "they were not staffed for that." Again she had the product in hand while I was on the phone with herI asked her if she had a cell phone on her with a cameraShe replied that she didI then suggested that she just take a photo of the product and just email it to meAgain, sounds like a pretty simple request but she said she could not or would not I then requested to talk to a manager who may be able to help meThe gentleman who I was transferred to was terse and overbearing with me from the get go and was yelling at me saying that Rawlings (the manufacturer) doesn't make all of the products the same and that if I placed an order I would basically have no idea of I was gettingBasically, I would have to accept whatever they sent...regardless of whether or not they had foreknowledge of the incorrect version being sent"Whatever yo get, you get" he said I asked him on two occasions why he was speaking in the tone he was speaking in and asked him to identify himselfAt that time he said his name was [redacted] and that he was the owner of the company and he hung up on me This was absolutely customer service at its worst...actually there was no customer serviceIt was non existentThese types of people should not be dealing directly with the publicThey have no idea how deal with peopleHeaven forbid that a customer or potential customer ask a question about a productThe company will give them a second diatribe and hang up on themI think they just want to sell stuff on the internet and not have to field questions on their products Then he lies in his responseAt no point in time was his sales rep "almost in tears." That is absurdThen he pretends to be an upright religious type who claims that I took his Lord's name in vain." If he truly was a "Christian" business man I would never had received the treatment I got As Bugs Bunny would say, "What a maroon." Regards, [redacted]