I am rejecting this response because:
I do not have a signed contract nor any contract with Collection Center INCI have never done business with this companyI am not responsible for this debt with Collection Center INC
CCI takes all complaints very seriously, and this account was reviewed in detail to ensure full compliance with all our policies. In this situation, Ms*** did indeed leave a voice message on April for our representative to cancel a previously scheduled payment of
$150.00. The problem is that the payment plan was set up to process on the 10th of each month, as documented in a letter sent to Ms*** on April 4. The payment began to process as scheduled on April and (as is common with most credit card transactions), posted days later on the 13th. In other words, when Ms*** called on April 12th the transaction was already in process, and it posted to her account the next day.To ensure our high standards of customer service are met, the $payment has been reversed and our representative will contact Ms*** to modify the payment plan in a mutually acceptable manner
At CCI we take complaints very seriously, so this account was investigated to ensure its validity. The account was assigned to CCI for collections on 4/19/16 from our client, [redacted]. A notice was sent to Ms. [redacted], and several calls have been made to her regarding her...
balance. On 6/28/16 Ms. [redacted] filed a dispute with one of the credit bureaus, and CCI conducted a proper investigation, verifying the balance due through [redacted]. The results of that investigation (verification of the debt) was reported to the credit bureaus.One of our agents subsequently spoke with Ms. [redacted] on 9/6/16 and she indicated she was unable to pay her balance at that time, but did not dispute the validity of the debt.In summary, the debt has been properly assigned to CCI and verified by our client. If Ms. [redacted] is of the belief that the balance has been paid by herself or insurance or is otherwise not owed, she will need to contact [redacted] to have her account cleared.Thank you, Collection Center, Inc.
A detailed investigation was conducted into this account, which was originally sent to our agency on 5/11/15. After numerous phone conversations and other attempts to contact Ms. [redacted] by phone and letter, CCI started legal proceedings on this debt on 7/31/16. We have no record in our...
system of letters being returned to our office as undelivered. On 9/26/16 Ms. [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file. On 10/6/16 the Stark County Sheriff informed our office that they served legal papers to Ms. [redacted] at a new address, and we updated our system to reflect the change. The legal papers include a detailed list of the outstanding balance.Please note that since 5/11/15 Ms. [redacted] has had the opportunity to pay her balance due by mail, over the phone, or on our website, but no payment has been received. Ms. [redacted] can do so at any time using any of those payment methods and her account will be cleared.Our investigation has concluded that at all times in dealing with Ms. [redacted], CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy. We would never intentionally deceive a consumer by sending documentation to an incorrect address.
I am rejecting this response because:I called after seeing on our credit report. Not from receiving any mail or calls from the company. I called to find out and ask for validation of debt which is true. I was also transferred to a lady voicemail I was told that would call me back I never received this call.
the Saturday after I called them the sheriff showed up with papers to serve at this time I still had not received validation but the sheriff said that the company CCI gave him the new address. Which they received from myself. I had to go to my old address after not receiving and contacting the postal service even though all my mail had been forwarded and I had been receiving. The envelope they sent with the validation is posted the day after I talked with them and gave them my new address.After getting the documentation by tracking it down I went through and noticed payments missing, I called CCI they transferred me to Kevin. I was not talked to nicely once and when told about payments missing on the accounts I was told I need to contact the company it is not their job. If they are trying to collect money for the company and it is wrong in amount it is their job to contact said company. I was yelled at by Kevin and when I brought up that I thought it was wrong they sent the validation documentation to old address he stated they would not do that. Yet I sent in the copy of envelope to company. I also did contact the original company and they stated that CCI would have to send document stating I was showing other payments I made and they would contact CCI that since they turned it over to CCI it would be them to contact the original creditor.
As mentioned in our previous response, a detailed investigation was conducted into the history of this account, which reflected numerous phone conversations and other attempts to contact Ms. [redacted] by phone and letter, many of which included detailed information regarding her balance due. It is very important to state again that we have no record in our system of letters being returned to our office as undelivered. On 9/26/16 Ms. [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file. That letter was not returned as undelivered either.Ms. [redacted] had many opportunities to pay her balance due prior to CCI taking legal action. She can still do so at any time using several payment methods and her account will be cleared. That said, the account is currently in the process of starting garnishment proceedings, and we are past the point of accepting any settlement offer or reduced amount.Once again, our investigation has concluded that at all times in dealing with Ms. [redacted], CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
At CCI, complaints and customer inquiries of this type are taken very seriously, so an investigation into this account was conducted by our Compliance Officer. As a collections agency, we depend on the account information we receive from our client as we make our collections efforts. In...
this circumstance, our client has provided multiple accounts rather than one lump sum, so we are obligated by federal law to identify and collect on each account separately. In addition, our client provided information that Ms. [redacted] is married, which is typically collected from an intake form at the time of admission. If that information is incorrect, we would encourage Ms. [redacted] to contact our office to provide clarification so we can update our records.Finally, it is common that we use the legal system as part of our collections process. We initiated that process prior to receiving payments from Ms. [redacted], and would be happy to discuss a payment plan as an alternative. Again, we would encourage her to contact our office to discuss.
I am rejecting this response because:
I do not have a signed contract nor any contract with Collection Center INCI have never done business with this companyI am not responsible for this debt with Collection Center INC
CCI takes all complaints very seriously, and this account was reviewed in detail to ensure full compliance with all our policies. In this situation, Ms*** did indeed leave a voice message on April for our representative to cancel a previously scheduled payment of
$150.00. The problem is that the payment plan was set up to process on the 10th of each month, as documented in a letter sent to Ms*** on April 4. The payment began to process as scheduled on April and (as is common with most credit card transactions), posted days later on the 13th. In other words, when Ms*** called on April 12th the transaction was already in process, and it posted to her account the next day.To ensure our high standards of customer service are met, the $payment has been reversed and our representative will contact Ms*** to modify the payment plan in a mutually acceptable manner
At CCI we take complaints very seriously, so this account was investigated to ensure its validity. The account was assigned to CCI for collections on 4/19/16 from our client, [redacted]. A notice was sent to Ms. [redacted], and several calls have been made to her regarding her...
balance. On 6/28/16 Ms. [redacted] filed a dispute with one of the credit bureaus, and CCI conducted a proper investigation, verifying the balance due through [redacted]. The results of that investigation (verification of the debt) was reported to the credit bureaus.One of our agents subsequently spoke with Ms. [redacted] on 9/6/16 and she indicated she was unable to pay her balance at that time, but did not dispute the validity of the debt.In summary, the debt has been properly assigned to CCI and verified by our client. If Ms. [redacted] is of the belief that the balance has been paid by herself or insurance or is otherwise not owed, she will need to contact [redacted] to have her account cleared.Thank you, Collection Center, Inc.
A detailed investigation was conducted into this account, which was originally sent to our agency on 5/11/15. After numerous phone conversations and other attempts to contact Ms. [redacted] by phone and letter, CCI started legal proceedings on this debt on 7/31/16. We have no record in our...
system of letters being returned to our office as undelivered. On 9/26/16 Ms. [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file. On 10/6/16 the Stark County Sheriff informed our office that they served legal papers to Ms. [redacted] at a new address, and we updated our system to reflect the change. The legal papers include a detailed list of the outstanding balance.Please note that since 5/11/15 Ms. [redacted] has had the opportunity to pay her balance due by mail, over the phone, or on our website, but no payment has been received. Ms. [redacted] can do so at any time using any of those payment methods and her account will be cleared.Our investigation has concluded that at all times in dealing with Ms. [redacted], CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy. We would never intentionally deceive a consumer by sending documentation to an incorrect address.
I am rejecting this response because:I called after seeing on our credit report. Not from receiving any mail or calls from the company. I called to find out and ask for validation of debt which is true. I was also transferred to a lady voicemail I was told that would call me back I never received this call.
the Saturday after I called them the sheriff showed up with papers to serve at this time I still had not received validation but the sheriff said that the company CCI gave him the new address. Which they received from myself. I had to go to my old address after not receiving and contacting the postal service even though all my mail had been forwarded and I had been receiving. The envelope they sent with the validation is posted the day after I talked with them and gave them my new address.After getting the documentation by tracking it down I went through and noticed payments missing, I called CCI they transferred me to Kevin. I was not talked to nicely once and when told about payments missing on the accounts I was told I need to contact the company it is not their job. If they are trying to collect money for the company and it is wrong in amount it is their job to contact said company. I was yelled at by Kevin and when I brought up that I thought it was wrong they sent the validation documentation to old address he stated they would not do that. Yet I sent in the copy of envelope to company. I also did contact the original company and they stated that CCI would have to send document stating I was showing other payments I made and they would contact CCI that since they turned it over to CCI it would be them to contact the original creditor.
As mentioned in our previous response, a detailed investigation was conducted into the history of this account, which reflected numerous phone conversations and other attempts to contact Ms. [redacted] by phone and letter, many of which included detailed information regarding her balance due. It is very important to state again that we have no record in our system of letters being returned to our office as undelivered. On 9/26/16 Ms. [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file. That letter was not returned as undelivered either.Ms. [redacted] had many opportunities to pay her balance due prior to CCI taking legal action. She can still do so at any time using several payment methods and her account will be cleared. That said, the account is currently in the process of starting garnishment proceedings, and we are past the point of accepting any settlement offer or reduced amount.Once again, our investigation has concluded that at all times in dealing with Ms. [redacted], CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
At CCI, complaints and customer inquiries of this type are taken very seriously, so an investigation into this account was conducted by our Compliance Officer. As a collections agency, we depend on the account information we receive from our client as we make our collections efforts. In...
this circumstance, our client has provided multiple accounts rather than one lump sum, so we are obligated by federal law to identify and collect on each account separately. In addition, our client provided information that Ms. [redacted] is married, which is typically collected from an intake form at the time of admission. If that information is incorrect, we would encourage Ms. [redacted] to contact our office to provide clarification so we can update our records.Finally, it is common that we use the legal system as part of our collections process. We initiated that process prior to receiving payments from Ms. [redacted], and would be happy to discuss a payment plan as an alternative. Again, we would encourage her to contact our office to discuss.