At CCI we take complaints very seriously, so this account was investigated to ensure its validity The account was assigned to CCI for collections on 4/19/from our client, [redacted] A notice was sent to Ms [redacted] , and several calls have been made to her regarding her balance On 6/28/Ms [redacted] filed a dispute with one of the credit bureaus, and CCI conducted a proper investigation, verifying the balance due through [redacted] The results of that investigation (verification of the debt) was reported to the credit bureaus.One of our agents subsequently spoke with Ms [redacted] on 9/6/and she indicated she was unable to pay her balance at that time, but did not dispute the validity of the debt.In summary, the debt has been properly assigned to CCI and verified by our client If Ms [redacted] is of the belief that the balance has been paid by herself or insurance or is otherwise not owed, she will need to contact [redacted] to have her account cleared.Thank you, Collection Center, Inc
A detailed investigation was conducted into this account, which was originally sent to our agency on 5/11/ After numerous phone conversations and other attempts to contact Ms [redacted] by phone and letter, CCI started legal proceedings on this debt on 7/31/ We have no record in our system of letters being returned to our office as undelivered On 9/26/Ms [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file On 10/6/the Stark County Sheriff informed our office that they served legal papers to Ms [redacted] at a new address, and we updated our system to reflect the change The legal papers include a detailed list of the outstanding balance.Please note that since 5/11/Ms [redacted] has had the opportunity to pay her balance due by mail, over the phone, or on our website, but no payment has been received Ms [redacted] can do so at any time using any of those payment methods and her account will be cleared.Our investigation has concluded that at all times in dealing with Ms [redacted] , CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policyWe would never intentionally deceive a consumer by sending documentation to an incorrect address
As mentioned in our previous response, a detailed investigation was conducted into the history of this account, which reflected numerous phone conversations and other attempts to contact Ms [redacted] by phone and letter, many of which included detailed information regarding her balance dueIt is very important to state again that we have no record in our system of letters being returned to our office as undelivered On 9/26/Ms [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file That letter was not returned as undelivered either.Ms [redacted] had many opportunities to pay her balance due prior to CCI taking legal action She can still do so at any time using several payment methods and her account will be cleared That said, the account is currently in the process of starting garnishment proceedings, and we are past the point of accepting any settlement offer or reduced amount.Once again, our investigation has concluded that at all times in dealing with Ms [redacted] , CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy
At CCI, complaints and customer inquiries of this type are taken very seriously, so an investigation into this account was conducted by our Compliance Officer As a collections agency, we depend on the account information we receive from our client as we make our collections efforts In this circumstance, our client has provided multiple accounts rather than one lump sum, so we are obligated by federal law to identify and collect on each account separately In addition, our client provided information that Ms [redacted] is married, which is typically collected from an intake form at the time of admission If that information is incorrect, we would encourage Ms [redacted] to contact our office to provide clarification so we can update our records.Finally, it is common that we use the legal system as part of our collections process We initiated that process prior to receiving payments from Ms***, and would be happy to discuss a payment plan as an alternative Again, we would encourage her to contact our office to discuss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
At CCI we take complaints very seriously, so this account was investigated to ensure its validity The account was assigned to CCI for collections on 4/19/from our client, [redacted] A notice was sent to Ms [redacted] , and several calls have been made to her regarding her balance On 6/28/Ms [redacted] filed a dispute with one of the credit bureaus, and CCI conducted a proper investigation, verifying the balance due through [redacted] The results of that investigation (verification of the debt) was reported to the credit bureaus.One of our agents subsequently spoke with Ms [redacted] on 9/6/and she indicated she was unable to pay her balance at that time, but did not dispute the validity of the debt.In summary, the debt has been properly assigned to CCI and verified by our client If Ms [redacted] is of the belief that the balance has been paid by herself or insurance or is otherwise not owed, she will need to contact [redacted] to have her account cleared.Thank you, Collection Center, Inc
A detailed investigation was conducted into this account, which was originally sent to our agency on 5/11/ After numerous phone conversations and other attempts to contact Ms [redacted] by phone and letter, CCI started legal proceedings on this debt on 7/31/ We have no record in our system of letters being returned to our office as undelivered On 9/26/Ms [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file On 10/6/the Stark County Sheriff informed our office that they served legal papers to Ms [redacted] at a new address, and we updated our system to reflect the change The legal papers include a detailed list of the outstanding balance.Please note that since 5/11/Ms [redacted] has had the opportunity to pay her balance due by mail, over the phone, or on our website, but no payment has been received Ms [redacted] can do so at any time using any of those payment methods and her account will be cleared.Our investigation has concluded that at all times in dealing with Ms [redacted] , CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policyWe would never intentionally deceive a consumer by sending documentation to an incorrect address
As mentioned in our previous response, a detailed investigation was conducted into the history of this account, which reflected numerous phone conversations and other attempts to contact Ms [redacted] by phone and letter, many of which included detailed information regarding her balance dueIt is very important to state again that we have no record in our system of letters being returned to our office as undelivered On 9/26/Ms [redacted] contacted our office and requested a validation, which was mailed the next day to the address we had on file That letter was not returned as undelivered either.Ms [redacted] had many opportunities to pay her balance due prior to CCI taking legal action She can still do so at any time using several payment methods and her account will be cleared That said, the account is currently in the process of starting garnishment proceedings, and we are past the point of accepting any settlement offer or reduced amount.Once again, our investigation has concluded that at all times in dealing with Ms [redacted] , CCI and its employees have acted in a professional manner, in accordance with state and federal law and company policy
At CCI, complaints and customer inquiries of this type are taken very seriously, so an investigation into this account was conducted by our Compliance Officer As a collections agency, we depend on the account information we receive from our client as we make our collections efforts In this circumstance, our client has provided multiple accounts rather than one lump sum, so we are obligated by federal law to identify and collect on each account separately In addition, our client provided information that Ms [redacted] is married, which is typically collected from an intake form at the time of admission If that information is incorrect, we would encourage Ms [redacted] to contact our office to provide clarification so we can update our records.Finally, it is common that we use the legal system as part of our collections process We initiated that process prior to receiving payments from Ms***, and would be happy to discuss a payment plan as an alternative Again, we would encourage her to contact our office to discuss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me