Tell us why here... I apologize to Ms [redacted] concerning her order placed on Saturday 5-21-16. We were updating our Website on that day and while customers could stilll place orders, there was a delay in the orders getting into our database for processing. This is why our...
CSR's could not find her order at first. As Ms [redacted] knows we were able to cancel the order, but because she used a debit card the 27.23 that was authorized will stay held until the authorization expires in 3 to 4 days depending on the banks practices. I tried contacting the bank to have the 27.23 released for immediate use but was told that the cardholder has to do so herself providing the bank with the pertinent information. I provide Ms [redacted] with this information by email. I also explained to Ms [redacted] that I could not comment on the promo code as it did not attach to the order. Without the promo code I cannot comment. But our website does warn customers not to use the back button. Using the back button actually caused the order to be accepted because the ordering process was to that point where it was ready to be accepted. I apologize to Ms [redacted] for all the confusion and the inconvience caused her.
Tell us why here... I apologize to Ms [redacted] concerning her order placed on Saturday 5-21-16. We were updating our Website on that day and while customers could stilll place orders, there was a delay in the orders getting into our database for processing. This is why our...
CSR's could not find her order at first. As Ms [redacted] knows we were able to cancel the order, but because she used a debit card the 27.23 that was authorized will stay held until the authorization expires in 3 to 4 days depending on the banks practices. I tried contacting the bank to have the 27.23 released for immediate use but was told that the cardholder has to do so herself providing the bank with the pertinent information. I provide Ms [redacted] with this information by email. I also explained to Ms [redacted] that I could not comment on the promo code as it did not attach to the order. Without the promo code I cannot comment. But our website does warn customers not to use the back button. Using the back button actually caused the order to be accepted because the ordering process was to that point where it was ready to be accepted. I apologize to Ms [redacted] for all the confusion and the inconvience caused her.