Initial Business Response /* (1000, 5, 2015/06/12) */
We have made contact with the customer and have provided two extra key fobs per his request.We have resolved the situation with the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/13) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The dealer supplied the extra key FOB as agreedThank you
Our understanding is that the vice president of CPS and Mr*** are going to meet up to perform the update on his softwareWe are awaiting an update to ensure Mr***'s expectations have been met and that he is satisfied when this is complete
Complaint: [redacted]5
I am rejecting this response because: If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that St. Charles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a 4 year old Navigation unit in my brand new car. I paid full price to St. Charles Chrysler, Dodge, Jeep to install a 2016 Navigation head unit on my 2016 Jeep. I gave my car to St. Charles Chrysler, Dodge, Jeep perform this installation. Whatever mechanic they chose, to do the work, is their concern and not mine to deal with. St. Charles Chrysler, Dodge, Jeep returned my car to me with a 2012 unit installed, therefore the dealer, St. Charles Chrysler, Dodge, Jeep, is responsible. This company, called CPS, has acknowledged that a 2012 navigation head unit was installed. Garmin has confirmed that the unit in my car is a 2012 unit. CPS has delivered software and map updates to me that will only work in a 2012 system. I want St. Charles Chrysler, Dodge, Jeep to refund the difference between the price of a 2016 and 2012 Garmin Navigation Head Unit which my research has determined to be $550. My complaint remains in effect, and will only be satisfied when St. Charles Chrysler, Dodge, Jeep’s refund check clears.
Sincerely,
Kenneth [redacted]
We have been consistently in communication with Mr. [redacted]. We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the work. The unit is brand new and not 4 years old as stated by Mr. [redacted]. The unit requires a software...
update, which is common in all GPS units. The company that installed the unit, has offered Mr. [redacted] the update at his home or place of business as to not further inconvenience him. He is not returning the company's calls and at this point we cannot further assist him if he will not communicate. Sean [redacted] is the contact individual at CPS (Chicago Parts and Sound). His mobile number is [redacted]-[redacted]-[redacted]. His email address is sean@[redacted].com. CPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr. [redacted]. Please do not hesitate to contact Alex [redacted], our General Manager at alex@[redacted].com or Ron [redacted] our Service Director at east@[redacted].com if they can be of any further assistance.
Initial Business Response /* (1000, 5, 2015/06/12) */
We have made contact with the customer and have provided two extra key fobs per his request.We have resolved the situation with the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/13) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The dealer supplied the extra key FOB as agreedThank you
Our understanding is that the vice president of CPS and Mr*** are going to meet up to perform the update on his softwareWe are awaiting an update to ensure Mr***'s expectations have been met and that he is satisfied when this is complete
Complaint: [redacted]5
I am rejecting this response because: If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that St. Charles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a 4 year old Navigation unit in my brand new car. I paid full price to St. Charles Chrysler, Dodge, Jeep to install a 2016 Navigation head unit on my 2016 Jeep. I gave my car to St. Charles Chrysler, Dodge, Jeep perform this installation. Whatever mechanic they chose, to do the work, is their concern and not mine to deal with. St. Charles Chrysler, Dodge, Jeep returned my car to me with a 2012 unit installed, therefore the dealer, St. Charles Chrysler, Dodge, Jeep, is responsible. This company, called CPS, has acknowledged that a 2012 navigation head unit was installed. Garmin has confirmed that the unit in my car is a 2012 unit. CPS has delivered software and map updates to me that will only work in a 2012 system. I want St. Charles Chrysler, Dodge, Jeep to refund the difference between the price of a 2016 and 2012 Garmin Navigation Head Unit which my research has determined to be $550. My complaint remains in effect, and will only be satisfied when St. Charles Chrysler, Dodge, Jeep’s refund check clears.
Sincerely,
Kenneth [redacted]
We have been consistently in communication with Mr. [redacted]. We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the work. The unit is brand new and not 4 years old as stated by Mr. [redacted]. The unit requires a software...
update, which is common in all GPS units. The company that installed the unit, has offered Mr. [redacted] the update at his home or place of business as to not further inconvenience him. He is not returning the company's calls and at this point we cannot further assist him if he will not communicate. Sean [redacted] is the contact individual at CPS (Chicago Parts and Sound). His mobile number is [redacted]-[redacted]-[redacted]. His email address is sean@[redacted].com. CPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr. [redacted]. Please do not hesitate to contact Alex [redacted], our General Manager at alex@[redacted].com or Ron [redacted] our Service Director at east@[redacted].com if they can be of any further assistance.