We have been consistently in communication with Mr [redacted] We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the workThe unit is brand new and not years old as stated by Mr [redacted] The unit requires a software update, which is common in all GPS unitsThe company that installed the unit, has offered Mr [redacted] the update at his home or place of business as to not further inconvenience himHe is not returning the company's calls and at this point we cannot further assist him if he will not communicateSean [redacted] is the contact individual at CPS (Chicago Parts and Sound)His mobile number is ***-***-***His email address is sean@ [redacted] .comCPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr [redacted] Please do not hesitate to contact Alex [redacted] , our General Manager at alex@ [redacted] .com or Ron [redacted] our Service Director at east@ [redacted] .com if they can be of any further assistance
Complaint: [redacted] I am rejecting this response because: If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that StCharles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a year old Navigation unit in my brand new carI paid full price to StCharles Chrysler, Dodge, Jeep to install a Navigation head unit on my JeepI gave my car to StCharles Chrysler, Dodge, Jeep perform this installationWhatever mechanic they chose, to do the work, is their concern and not mine to deal withStCharles Chrysler, Dodge, Jeep returned my car to me with a unit installed, therefore the dealer, StCharles Chrysler, Dodge, Jeep, is responsibleThis company, called CPS, has acknowledged that a navigation head unit was installedGarmin has confirmed that the unit in my car is a unitCPS has delivered software and map updates to me that will only work in a systemI want StCharles Chrysler, Dodge, Jeep to refund the difference between the price of a and Garmin Navigation Head Unit which my research has determined to be $My complaint remains in effect, and will only be satisfied when StCharles Chrysler, Dodge, Jeep’s refund check clears Sincerely, Kenneth [redacted]
We have been consistently in communication with Mr [redacted] We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the workThe unit is brand new and not years old as stated by Mr [redacted] The unit requires a software update, which is common in all GPS unitsThe company that installed the unit, has offered Mr [redacted] the update at his home or place of business as to not further inconvenience himHe is not returning the company's calls and at this point we cannot further assist him if he will not communicateSean [redacted] is the contact individual at CPS (Chicago Parts and Sound)His mobile number is ***-***-***His email address is sean@ [redacted] .comCPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr [redacted] Please do not hesitate to contact Alex [redacted] , our General Manager at alex@ [redacted] .com or Ron [redacted] our Service Director at east@ [redacted] .com if they can be of any further assistance
Complaint: [redacted] I am rejecting this response because: If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that StCharles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a year old Navigation unit in my brand new carI paid full price to StCharles Chrysler, Dodge, Jeep to install a Navigation head unit on my JeepI gave my car to StCharles Chrysler, Dodge, Jeep perform this installationWhatever mechanic they chose, to do the work, is their concern and not mine to deal withStCharles Chrysler, Dodge, Jeep returned my car to me with a unit installed, therefore the dealer, StCharles Chrysler, Dodge, Jeep, is responsibleThis company, called CPS, has acknowledged that a navigation head unit was installedGarmin has confirmed that the unit in my car is a unitCPS has delivered software and map updates to me that will only work in a systemI want StCharles Chrysler, Dodge, Jeep to refund the difference between the price of a and Garmin Navigation Head Unit which my research has determined to be $My complaint remains in effect, and will only be satisfied when StCharles Chrysler, Dodge, Jeep’s refund check clears Sincerely, Kenneth [redacted]