Company's response below:I am in receipt of the above referenced complaint. Mr. [redacted]’s portrayal on the events conveniently omits several key items. Last April we financed the purchase of a [redacted] for Mr. [redacted]. He did not have a sufficient down payment to purchase the...
vehicle, so we agreed to allow him to take the vehicle and make a couple of installments on the remainder. Mr. [redacted] made the first installment on the deferred down payment. The second was returned NSF. After repeatedly trying to work it out with him, we shut the vehicle down and demanded payment for the NSF. Rather than pay, Mr. [redacted] became argumentative and blamed us for him losing his job. We had several telephone conversations with Mr. [redacted] regarding the NSF at the number he provided. Several calls were also initiated by him. Mr. [redacted] said he was fired because of excessive personal phone conversations while at work. He asked for us to consider not reporting it as a repo on his credit when he defaulted. We agreed to do so, refunded a portion of his money, marked the account paid, zero balance , gave Mr. [redacted] three original letters verifying our agreement and signed a mutual release. The Saturday of Thanksgiving weekend I received a call from Mr. [redacted] saying he was buying a vehicle and the [redacted] was telling him we were reporting his credit as paid, but there was a balance showing. I logged into our system and verified our system showed paid with zero balance. I told Mr. [redacted] what I saw in our system and offered to speak with the dealership or bank to verify that [redacted] has it wrong. He refused to let me talk to them. I also provided Mr. [redacted] with another letter verifying his balance should be zero. The following week Mr. [redacted] faxed my office a copy of the report from [redacted] and it showed an incorrect amount. I told him the fastest way to correct it was to go on line and dispute the report. This way [redacted] would immediately contact me and I could get it handled right away. I do not know if Mr. [redacted] has done anything to help resolve this himself. Apparently, Mr. [redacted] has not been able to acquire financing for a car and decided we needed to provide him a car and financing. He has literally called everyone in the organization demanding we get him a car. We have tried to politely tell Mr. [redacted] that we would prefer he buy elsewhere. Unfortunately, he believes that we somehow owe it to him and is trying to make an issue where one simply does not exist. I am sorry your organization has been burdened with this frivolous claim. We will assist any way we can to have the balance corrected by [redacted]. Respectfully, [redacted]
Complaint: [redacted]
I am rejecting this response because: this is an absolute lie! And he knows it
Regards,
[redacted]
Company's response below:I am in receipt of the above referenced complaint. Mr. [redacted]’s portrayal on the events conveniently omits several key items. Last April we financed the purchase of a [redacted] for Mr. [redacted]. He did not have a sufficient down payment to purchase the...
vehicle, so we agreed to allow him to take the vehicle and make a couple of installments on the remainder. Mr. [redacted] made the first installment on the deferred down payment. The second was returned NSF. After repeatedly trying to work it out with him, we shut the vehicle down and demanded payment for the NSF. Rather than pay, Mr. [redacted] became argumentative and blamed us for him losing his job. We had several telephone conversations with Mr. [redacted] regarding the NSF at the number he provided. Several calls were also initiated by him. Mr. [redacted] said he was fired because of excessive personal phone conversations while at work. He asked for us to consider not reporting it as a repo on his credit when he defaulted. We agreed to do so, refunded a portion of his money, marked the account paid, zero balance , gave Mr. [redacted] three original letters verifying our agreement and signed a mutual release. The Saturday of Thanksgiving weekend I received a call from Mr. [redacted] saying he was buying a vehicle and the [redacted] was telling him we were reporting his credit as paid, but there was a balance showing. I logged into our system and verified our system showed paid with zero balance. I told Mr. [redacted] what I saw in our system and offered to speak with the dealership or bank to verify that [redacted] has it wrong. He refused to let me talk to them. I also provided Mr. [redacted] with another letter verifying his balance should be zero. The following week Mr. [redacted] faxed my office a copy of the report from [redacted] and it showed an incorrect amount. I told him the fastest way to correct it was to go on line and dispute the report. This way [redacted] would immediately contact me and I could get it handled right away. I do not know if Mr. [redacted] has done anything to help resolve this himself. Apparently, Mr. [redacted] has not been able to acquire financing for a car and decided we needed to provide him a car and financing. He has literally called everyone in the organization demanding we get him a car. We have tried to politely tell Mr. [redacted] that we would prefer he buy elsewhere. Unfortunately, he believes that we somehow owe it to him and is trying to make an issue where one simply does not exist. I am sorry your organization has been burdened with this frivolous claim. We will assist any way we can to have the balance corrected by [redacted]. Respectfully, [redacted]