Collector's Palace

Initial Business Response / [redacted] (1000, 5, 2017/06/20) */ [redacted] is not a customer of ours so therefore we have no responseHer account had been transferred to another dealership last SeptemberThis complaint needs to be directed to them Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/22) */ they are lying to you I was a customer to them and I dont know why he said that Final Business Response / [redacted] (4000, 10, 2017/06/22) */ In further research, this incident took place in February of We have only been in business since September Again, this needs to be directed to another company Thanks, ***

Initial Business Response /* (1000, 13, 2016/03/17) */
Mr*** purchased this vehicle in June of He did not call our office to make us aware of any issues until February 2016, months after purchasing the vehicleAll vehicles are sent out to various shops for Missouri state safety
inspectionsWe rely on those businesses to inform us if a vehicle does not pass *** In this case the vehicle did pass *** safety inspectionIf there were an issue at that time with the converters it would have been brought to our attention by the inspection stationIt was notSince the customer had possession of the vehicle for months before bringing any issue to our attention we have no way of knowing if the issue existed prior to purchaseAll vehicles are sold with the option of adding a warrantyMr*** was offered said warranty and declinedTherefore there is nothing that we can do
Initial Consumer Rebuttal /* (3000, 15, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hi I did not contact business earlier because I did not need inspection until this year because of truck yearI only found out because I had brakes and ujoint checked for problems and that's when shop worker told me I had no converters were gone an replaced with straight pipe
Final Business Response /* (4000, 17, 2016/03/24) */
If Mr*** would like, he can bring his vehicle back and sign a voluntary surrenderWe would be willing to release him from his contract and not pursue further action in retrieving the remainder of the money owed per his contractNor will any money be refunded to Mr***

Initial Business Response /* (1000, 9, 2017/06/06) */
I am responding to the letter I received from your officeIn the letter Mr*** states, he was unaware that he was signing a lease contractHowever, Mr*** did in fact know that it was a lease since he had acquired insurance for the
vehicle prior to signingHe also knew that the vehicle already had been licensed and titled and that he wouldn't have to go to the DMV
Regardless of whether he acquired the vehicle through a lease contract or conventional financing, he would not be an owner until it is paid off
We provide conventional financing as an option and if the lease didn't work for him, it could have been switched
He states he requested us to fix the vehicle but his letter doesn't state thatIt simply says he is returning itWe found the vehicle had been dropped on our lot overnight with the enclosed letter taped to the steering wheelThe ***'s haven't been here since the day they signed for the vehicle
Customers are required to inspect the vehicle prior to signing the contractI have included a copy of their inspection which they signed
The ***'s also declined any warrantyA copy has been provided
If you have any other questions, please ask

Initial Business Response /* (1000, 27, 2016/04/15) */
We made every attempt to resolve this matter upon MrElmores' first complaintHe refused to provide us with documentation of the repairs that he claimed were neededHe has since returned the vehicle
Initial Consumer Rebuttal /* (3000,
29, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not being truthfulThe only thing the business offered me was to allow me to buy parts using their discountI happen to get a better discount than they do so they were not helpingThey are dishonest peopleI am filing a grievance with the Attorney General of Missouri
Final Consumer Response /* (4200, 38, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned the vehicle because it was unsafe! I blew $2000+ on this car dealThey assured me that it was goodThe new owners are apparently lacking a mechanical aptitude or are blind to the troubles the car hasI want my money backIf the auto dealer sold it to another consumer, then what is the problem with returning my money to me? This is unacceptable
Final Business Response /* (4000, 36, 2016/04/26) */
Again, we never received documentation of the repairs that were neededWith that being said, all vehicles are sold As-IsEach customer has the option of adding a warrantyThey also have the opportunity to test drive the vehicle and take it to the garage or mechanic of their choosing to have the vehicle inspectedIt is the consumers duty to do their own due diligenceWe take every vehicle to a garage and have them inspectedThis vehicle has since been sold to another customer with absolutely no complaints

Initial Business Response /* (1000, 5, 2017/06/20) */
*** *** is not a customer of ours so therefore we have no responseHer account had been transferred to another dealership last SeptemberThis complaint needs to be directed to them
Thanks,
***
Initial Consumer Rebuttal /* (3000,
8, 2017/06/22) */
they are lying to you I was a customer to them and I dont know why he said that
Final Business Response /* (4000, 10, 2017/06/22) */
In further research, this incident took place in February of We have only been in business since September
Again, this needs to be directed to another company
Thanks,
***