College Cabs

Review: After being a faithful and frequent customer of College Cabs since August, I was verbally assaulted by a dispatcher that refused to give me his name and would only refer to himself as " one of the managers" every time I asked for his name. What happened on December 7th, 2014 is detailed below and proof will be attached to this complaint. I am 38, a doctoral student, and have lived in the big city most of my life. Out of all of my travels, and all of the places that I have been I have never a gargantuan and abusive lack of customer service as I did on December 7, 2014.At 4:16 p.m., I was called by a store in the mall to come and interview for a position. I was told to be at the store at 7:15. Almost immediately, I called College Cabs, LLC ( at 4:19) to make a reservation for a cab to pick me up at 6:30 and take me to the Palouse Mall for the interview.The person that made the reservation with took my name, telephone number and where I wanted to be picked up. He also told me that I had a reservation. Although the mall is very close to campus, I can not walk long distances due to a physical disability so on a very regular basis, I use College Cabs and tip the drivers very well. I stood outside and 6:30 came and went. I called College Cabs to inquire as to where my reserved cab was. The dispatcher told me that I was never scheduled for a reserved pick up. I told him that I did have a reservation, replayed the conversation I had at 4:19 with the dispatcher only to be told that no cab was coming. I explained that I was trying to get to an interview and the dispatcher kept telling me that my interview didn't matter bc he did not have a car for me. I told him that I was a great , repeat customer and he told me that didn't matter. He used profanity, screamed, and hung up in my face after I told him that as a customer I was owed an apology. He said he didn't owe me anything and that my feelings as a customer didn't matter.I did not get to the interview in time and did not get the job.Desired Settlement: I would like an explanation by management as to what happened in my situation. I would also like for the employee that refused to give his name and acted so unprofessionally to be given customer service training. Customers do matter especially when they are repeat and well tipping customers. Appointments matter. Taking reservations correctly matters and any company that does not understand that should not be in business. Word of mouth is everything, especially on the U Idaho campus.

Business

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