I am in receipt of the letter dated August 19, that I just received today regarding a resident referral reward claim made by resident *** *** for referring *** *** to lease and
moto our community We determine if the resident is eligible for the resident referral reward by verifying the first initial contact that the applicant gives us and we record on the guest card. Therefore, the initial guest card recorded the source of his call as ApartmentGuide.com (a renting on-line website) so we initially denied the claim that the reference was from resident *** ***. Only after Mr*** contact our home office requesting that we give Mrs*** the referral reward did I speak to my regional manager and suggest that we give Mrs*** the referral reward as a gesture of goodwill since the two work at the same company together. I suggested to my supervisor that more than likely what occurred was that Mrs*** had indeed suggest our community to her co-worker but he logged onto the renting on-line website to acquire more information regarding College Courts of Nora before he actually visited us at a later date. No mention was made of Mrs*** referring him to us until he returned his application to our office, well over a month after his visit. My supervisor at Muesing Management Company, Inchad already spoken to Mr*** yesterday and informed him that we had ruled to give Mrs*** credit for the referral source instead of the on-line renting website since it was logical that she probably had initially spoken with him first about our community. I had already processed the paperwork and was awaiting Mrs*** to return a completed W-form to us so that I could submit the referral to our home office for a check to be issued when I received the letter from Revdex.com in today’s mail This matter has already been settled and Mrs*** will be receiving a $resident referral reward for Mr***’s move-in. As I mentioned, I am merely awaiting the return of the W-by Mrs*** so that I can forward the paperwork to Muesing Management Company, Incso that a check may be issued If you have any further questions please do not hesitate to contact me at the College Courts of Nora rental office Respectfully, Nancy H*** Community Manager College Courts of Nora Apartments 317-848-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I am in receipt of the letter dated August 19, that I just received today regarding a resident referral reward claim made by resident *** *** for referring *** *** to lease and
moto our community We determine if the resident is eligible for the resident referral reward by verifying the first initial contact that the applicant gives us and we record on the guest card. Therefore, the initial guest card recorded the source of his call as ApartmentGuide.com (a renting on-line website) so we initially denied the claim that the reference was from resident *** ***. Only after Mr*** contact our home office requesting that we give Mrs*** the referral reward did I speak to my regional manager and suggest that we give Mrs*** the referral reward as a gesture of goodwill since the two work at the same company together. I suggested to my supervisor that more than likely what occurred was that Mrs*** had indeed suggest our community to her co-worker but he logged onto the renting on-line website to acquire more information regarding College Courts of Nora before he actually visited us at a later date. No mention was made of Mrs*** referring him to us until he returned his application to our office, well over a month after his visit. My supervisor at Muesing Management Company, Inchad already spoken to Mr*** yesterday and informed him that we had ruled to give Mrs*** credit for the referral source instead of the on-line renting website since it was logical that she probably had initially spoken with him first about our community. I had already processed the paperwork and was awaiting Mrs*** to return a completed W-form to us so that I could submit the referral to our home office for a check to be issued when I received the letter from Revdex.com in today’s mail This matter has already been settled and Mrs*** will be receiving a $resident referral reward for Mr***’s move-in. As I mentioned, I am merely awaiting the return of the W-by Mrs*** so that I can forward the paperwork to Muesing Management Company, Incso that a check may be issued If you have any further questions please do not hesitate to contact me at the College Courts of Nora rental office Respectfully, Nancy H*** Community Manager College Courts of Nora Apartments 317-848-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]