College Funding Solutions

Dear Sir / Madam: Ms [redacted] attended our two and one half day training event (“training event”) in June of2016, which details college planning procedures and techniques, as well as providesopportunities and assistance to financial professionals to help enhance / build their businessthrough the use of college planning being added as a value benefit to their practice At any time during, before, or after the training event, Ms [redacted] was never promised six ormore referrals per month as she stated in her complaintWe simply don’t make anypromises and/or guarantees regarding the number of referrals a particular advisor mayreceiveIn fact, quite the oppositeAll paperwork is clearly defined as “no guarantees” as tothe number of referrals received, number of clients added, and the overall effectiveness ofthe programs and/or servicesWe do this for the simple reason that all advisors are offeredthe same opportunities, materials, support, structure, etcIt is what each advisor does withthose resources that determines the outcomeThere is simply no way that our company, norany other company for that matter, can guarantee results with any type of marketing and/orsales program where the prime variable is the advisor themselves.The agreement signed by Ms [redacted] clearly states: “ there is absolutely no guarantee asto the total number and/or frequency of referrals that you may receive.” For Ms [redacted] tosay that any other promises were made outside of her signed paperwork is simply untrue.During the training event, Ms [redacted] was told, as were all other attendees, it would beSeptember before the organization providing the referrals would be able to market to theschools in each specific area due to the simple fact that high schools are not in sessionduring the summerDuring the training event, Ms [redacted] was also presented with and trained on numerousother marketing opportunities in addition to the referral programAll marketing opportunities,when implemented by Ms [redacted] , also have the potential of adding new clients to herpracticeAgain, no guarantee, rather opportunities for Ms [redacted] to implement severaldifferent marketing techniques that have been used over the yearsAlthough the referralprogram has been very beneficial for many other advisors, it is only one of many ways inwhich we train conference attendees to add new clients to their practice The August conference call that Ms [redacted] refers to in her complaint was a call tofurther assist advisors by gearing up for the upcoming school yearMs [redacted] wasemailed a link to the recording of the call so that she would benefit from the informationTheconference call did reference the marketing resources available in our PROMO componentthat was purchased by Ms [redacted] PROMO is an expansion of what is taught during theoriginal training event and contains much more detailed specifics on each particularmarketing opportunity, including: scripts, line-by-line sales presentations, PowerPointpresentations, handout materials, pre-approach letters, advanced coaching, training videos,conference calls, direct phone support, etc., etcHad Ms [redacted] called our office after theconference call and asked for assistance on specific marketing approaches for this time ofthe year, we would have been happy to assist her with eachMs [redacted] could have hadopportunities to meet with multiple families before school started if she would have taken theresources that were made available to her and went to workIt seems as though she choosenot to do so I’m not even sure how to respond to Ms [redacted] ’s statement about being given aprospectusOur program is a business and marketing opportunity for financial servicesprofessionals who are looking to build their practice, and is clearly marketed as suchIt isnot a securities investment in any way, shape, or form and the mere mention that it is, isactually both ridiculous and outlandish I have attached copies of Ms [redacted] ’s signed paperwork that clearly indicates all sales arefinal, there are no refunds, and there are absolutely no guarantees.Please feel free to contact me should you need any additional information Sincerely, Coy *H***