[redacted] First of all I would like to offer my apologies for the inconvenience and the miscommunication on our part It is not a practice of [redacted] to misinform or mislead a [redacted] in any circumstance I have spoken with our finance manager about this particular situation and am having the documentation pulled from storage for review I am in the meanwhile ordering a full cancellation with a full refund of what was charged to youThe amount of $will be refunded to your contract with [redacted] ,This process usually takes about 4-weeksPlease check your next two statements to ensure the proper credit was issuedAgain, I sincerely apologize for the trouble you had to go through and will gladly take care of any issues you have in the future myselfI hope this step will satisfy your concern Thank you very much for your business Best regards, Aldo C [redacted] General Manager [redacted] [redacted]
Regarding the complaint filed by Mr***, we have documentation on an offer that was made by the himself on a New Honda Fit EXThis documentation shows his offer was $21,including all season floor matsWe agreed to his offer and he signed the negotiations sheetMr [redacted] states that the pro pack and nitro was something that he did not want, yet he offered to make the purchase as stated above for $21, If we had asked him to pay more than his offer, then yes we would have been charging him for items he did not wantAs far as the interest rateThere is no special incentive from Honda for a Honda FitThe incentivized rate only exists if you purchase a Honda FitIf Mr [redacted] would have purchased a model the price would have been roughly $more This being the case, we are still willing to provide Mr [redacted] a $gas card for any future gas needsThis is given as a courtesy for the inconvenience Mr [redacted] feels he has been put throughRegards, Aldo [redacted] General ManagerGillman Honda of Fort BendSouthwest Freeway Rosenberg, TXtel www.gillmanhondaftbend.com
Per the complaint below and after reviewing the customer file and purchaseIt is not necessary to review the videoThe maintenance policy that was sold to Mr*** does not provide coverage at other facilities that are not Gillman locationsSince the employee that sold the policy is no
longer employed with Gillman, and we are not able to contact him for further investigationWe are going to honor Mr*** request for full refund of this policy in the amount of $This check will be mailed to Mr*** within days to the address on the Revdex.com complaint To Mr*** I sincerely apologize for the mistake on our part and hope the refund of the full Purchase price is to your satisfactionIf anything further arises or if you have any other questions regarding this issue, please contact me Directly Thank you, Aldo *** General Manager Gillman Honda of Fort Bend Southwest Freeway Rosenberg, TXtel
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Mr *** is rightI signed the agreement to purchase this car at this price with the "pro pack"But this purchase was misled by the REPRESENTATION from the Sales person, Pedram M***, that I MUST include the "Pro pack" for ANY Honda Fit purchaseThis statement is not true as I found another Honda fit without this "Pro Pack" from another Honda Dealer afterwardsIf I knew that I could opt out this "Pro pack", I would not have bought this car with “Pro Pack”.Regarding the interest rate, my point is that Pedram hid the fact that I would not get the promotion 0.9% APR because it is a model despite of my credit scoreI have asked him couple times during the purchase process but he did not answer. I don't know what the basis is about "If Mr*** would have purchased a model the price would have been roughly $more."The sales person only offered me around $deduction from MSRP (same MSRP as model) + all season floor mats because it is a modelSo the all season floor mats worth another $1500? Sounds ridiculously expensive to me.Obviously, Mr *** and I are talking about two different points (price is final as negotiation sheet is signed VS misleading/representation from the Salesman)Anyhow, this resolution is not satisfactory to me but I do not want wasting our time any further so I will accept Mr ***’s offer
First of all I would like to
offer my apologies for the inconvenience and the miscommunication on our part.
It is not a practice of [redacted] to misinform or mislead a [redacted] in any
circumstance.
I have spoken with our finance
manager about this particular situation and...
am having the documentation
pulled from storage for review.
I am in the meanwhile ordering a full cancellation with a full refund of
what was charged to you. The
amount of $1500. will be refunded to your contract with [redacted]
,This process usually takes about 4-5 weeks. Please check your next two
statements to ensure the proper credit was issued. Again, I sincerely apologize
for the trouble you had to go through and will gladly take care of any
issues you have in the future myself. I hope this step will satisfy your
concern.
Thank you very much for your
business.
Best regards,
Aldo
C[redacted]
General
Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Regarding the complaint filed by Mr. [redacted], we have documentation on an offer that was made by the himself on a New 2016 Honda Fit EX. This documentation shows his offer was $21,278 including all season floor mats. We agreed to his offer and he signed the negotiations sheet. Mr. [redacted] states...
that the pro pack and nitro was something that he did not want, yet he offered to make the purchase as stated above for $21,278. If we had asked him to pay more than his offer, then yes we would have been charging him for items he did not want. As far as the interest rate. There is no special incentive from Honda for a 2016 Honda Fit. The incentivized rate only exists if you purchase a 2017 Honda Fit. If Mr. [redacted] would have purchased a 2017 model the price would have been roughly $3000 more. This being the case, we are still willing to provide Mr. [redacted] a $300 gas card for any future gas needs. This is given as a courtesy for the inconvenience Mr. [redacted] feels he has been put through. Regards, Aldo [redacted]General ManagerGillman Honda of Fort Bend26029 Southwest Freeway Rosenberg, TX. 77471 tel. 281.341.2277 www.gillmanhondaftbend.com
[redacted] First of all I would like to offer my apologies for the inconvenience and the miscommunication on our part It is not a practice of [redacted] to misinform or mislead a [redacted] in any circumstance I have spoken with our finance manager about this particular situation and am having the documentation pulled from storage for review I am in the meanwhile ordering a full cancellation with a full refund of what was charged to youThe amount of $will be refunded to your contract with [redacted] ,This process usually takes about 4-weeksPlease check your next two statements to ensure the proper credit was issuedAgain, I sincerely apologize for the trouble you had to go through and will gladly take care of any issues you have in the future myselfI hope this step will satisfy your concern Thank you very much for your business Best regards, Aldo C [redacted] General Manager [redacted] [redacted]
Regarding the complaint filed by Mr***, we have documentation on an offer that was made by the himself on a New Honda Fit EXThis documentation shows his offer was $21,including all season floor matsWe agreed to his offer and he signed the negotiations sheetMr [redacted] states that the pro pack and nitro was something that he did not want, yet he offered to make the purchase as stated above for $21, If we had asked him to pay more than his offer, then yes we would have been charging him for items he did not wantAs far as the interest rateThere is no special incentive from Honda for a Honda FitThe incentivized rate only exists if you purchase a Honda FitIf Mr [redacted] would have purchased a model the price would have been roughly $more This being the case, we are still willing to provide Mr [redacted] a $gas card for any future gas needsThis is given as a courtesy for the inconvenience Mr [redacted] feels he has been put throughRegards, Aldo [redacted] General ManagerGillman Honda of Fort BendSouthwest Freeway Rosenberg, TXtel www.gillmanhondaftbend.com
Per the complaint below and after reviewing the customer file and purchaseIt is not necessary to review the videoThe maintenance policy that was sold to Mr*** does not provide coverage at other facilities that are not Gillman locationsSince the employee that sold the policy is no
longer employed with Gillman, and we are not able to contact him for further investigationWe are going to honor Mr*** request for full refund of this policy in the amount of $This check will be mailed to Mr*** within days to the address on the Revdex.com complaint To Mr*** I sincerely apologize for the mistake on our part and hope the refund of the full Purchase price is to your satisfactionIf anything further arises or if you have any other questions regarding this issue, please contact me Directly Thank you, Aldo *** General Manager Gillman Honda of Fort Bend Southwest Freeway Rosenberg, TXtel
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Mr *** is rightI signed the agreement to purchase this car at this price with the "pro pack"But this purchase was misled by the REPRESENTATION from the Sales person, Pedram M***, that I MUST include the "Pro pack" for ANY Honda Fit purchaseThis statement is not true as I found another Honda fit without this "Pro Pack" from another Honda Dealer afterwardsIf I knew that I could opt out this "Pro pack", I would not have bought this car with “Pro Pack”.Regarding the interest rate, my point is that Pedram hid the fact that I would not get the promotion 0.9% APR because it is a model despite of my credit scoreI have asked him couple times during the purchase process but he did not answer. I don't know what the basis is about "If Mr*** would have purchased a model the price would have been roughly $more."The sales person only offered me around $deduction from MSRP (same MSRP as model) + all season floor mats because it is a modelSo the all season floor mats worth another $1500? Sounds ridiculously expensive to me.Obviously, Mr *** and I are talking about two different points (price is final as negotiation sheet is signed VS misleading/representation from the Salesman)Anyhow, this resolution is not satisfactory to me but I do not want wasting our time any further so I will accept Mr ***’s offer
[redacted]
First of all I would like to
offer my apologies for the inconvenience and the miscommunication on our part.
It is not a practice of [redacted] to misinform or mislead a [redacted] in any
circumstance.
I have spoken with our finance
manager about this particular situation and...
am having the documentation
pulled from storage for review.
I am in the meanwhile ordering a full cancellation with a full refund of
what was charged to you. The
amount of $1500. will be refunded to your contract with [redacted]
,This process usually takes about 4-5 weeks. Please check your next two
statements to ensure the proper credit was issued. Again, I sincerely apologize
for the trouble you had to go through and will gladly take care of any
issues you have in the future myself. I hope this step will satisfy your
concern.
Thank you very much for your
business.
Best regards,
Aldo
C[redacted]
General
Manager
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Regarding the complaint filed by Mr. [redacted], we have documentation on an offer that was made by the himself on a New 2016 Honda Fit EX. This documentation shows his offer was $21,278 including all season floor mats. We agreed to his offer and he signed the negotiations sheet. Mr. [redacted] states...
that the pro pack and nitro was something that he did not want, yet he offered to make the purchase as stated above for $21,278. If we had asked him to pay more than his offer, then yes we would have been charging him for items he did not want. As far as the interest rate. There is no special incentive from Honda for a 2016 Honda Fit. The incentivized rate only exists if you purchase a 2017 Honda Fit. If Mr. [redacted] would have purchased a 2017 model the price would have been roughly $3000 more. This being the case, we are still willing to provide Mr. [redacted] a $300 gas card for any future gas needs. This is given as a courtesy for the inconvenience Mr. [redacted] feels he has been put through. Regards, Aldo [redacted]General ManagerGillman Honda of Fort Bend26029 Southwest Freeway Rosenberg, TX. 77471 tel. 281.341.2277 www.gillmanhondaftbend.com