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College Hill Bed & Breakfast

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We have made agreement with [redacted] that we pay her $68. Check and the dress we cleanedwithout charged.However, her story was not true. First of all, this dress was second time we cleaned and she bought this dress more than year ago. She also said she paid this dress about $400, in the Georgetown....

Next, [redacted] provided us where she purchased the dress (see Attachment 1). And next day, our plant manager went to that location with the dress and talked to the supervisor. The supervisor kindly went through the file and found about that dress. She told me they stopped selling that dress more than one year ago and the price was $169.99(see attachment 2).According to “International Fair claims guide for consumer textiles Products", adjustment value of replacement cost for a dress with more than one year is 20% to 30% with excellent condition (see attachment 3&4).We have been this location since September, 1990. It is more than 25 years. We believe ourservices are excellent, fair and very professional.Regards,[redacted] Esteem Cleaners [redacted] Washington, DC [redacted]

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