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College Hunks Hauling Junk

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College Hunks Hauling Junk Reviews (29)

Complaint: [redacted] I am rejecting this response because:In response to the message I receiv [redacted] on 30JANfrom College Hunks Hauling Junk (CHHJ) My "only course of action" is not with Zippy Shell [redacted] should have address [redacted] this and resolv [redacted] this matter by paying for the damages her employees caus**The contract with Zippy Shell was for the following: loading up the contents of my home into three containers; delivery to [redacted] area and unloading at the destinationI contact [redacted] one of the owners, [redacted] to discuss the damages to my belongings that occurr [redacted] in my home and as a direct result of being improperly wrapp**She in turn contact [redacted] I am not sure why she contact [redacted] him or why he was contacting me because I had contact [redacted] to resolve this issue The email from [redacted] was not to “verify the facts” and had several statements includ**[redacted] has repeat**ly and very conveniently fail [redacted] to mention that everything that was pack [redacted] on Tuesday May 24th had to be unpack [redacted] and repack** She also stat [redacted] that “nothing was prepar**” and that there was a “time crunch”I was closing on my home that Friday the 27th and it was CHHJ that caus [redacted] the time crunch by taking almost hours to pack and load a one story, square foot home I did not cause the situation, the employees with CHHJ didYou had to react to your employees improperly packing my belongingsHow could I prepare the rest of my property to be load [redacted] when I had to focus on unpacking and repacking everything along with taking photos of how the items were pack [redacted] and the damage they caus**.I did request two movers for 2-hoursConsidering it should only take 5-hours to pack a square foot home with one person in it that should have been plenty of timeWhen they arriv [redacted] I told them I just ne [redacted] them to pack the kitchenThey ask [redacted] to see the rest of the home, which I show [redacted] them and they stat [redacted] they would start their way from the front of the home and then make there way back to the kitchenAs they are suppos [redacted] to be “professional movers” I assum [redacted] they knew what they were doing, but I was obviously incorrectAlso to say that nothing was pack [redacted] is incorrectYou never went into my home to see what was pack [redacted] and what wasn’t so please do not make assumptions or comment on what you know nothing about.To say I was not happy is an understatementMy belongings were literally thrown into boxesI have the pictures showing this and so does [redacted] To say that “our guys did not pack her things repre***tive of College Hunks” is a huge understatementWhen your employees make a mistake and damage someone's property, you as the owner are responsibleYou were also unaware that the movers were still packing my belongings on Thursday, so to say that there is no way any of the boxes that were repack [redacted] were done incorrectly is false [redacted] was not on site with you the majority of the timeThe second and third containers were pack [redacted] on Thursday when neither you or [redacted] were on the property That is why I contact [redacted] him and went down to the warehouse to view the containers All of the containers were not repack**, that is another incorrect statementParts of the second and third containers were repack [redacted] because [redacted] had stat [redacted] he saw areas of concern regarding how they were pack**[redacted] also ne**s to review the invoice and what I was charg**I was in fact charg [redacted] $1,for [redacted] and Terry for hours on May 25, [redacted] and [redacted] hours, $I was charg [redacted] $for wrapping on May 26, I paid a total of $2,not 1,I was in fact charg [redacted] for the first day of packinghours to pack a home with a total of people is absolutely ridiculous.I am not sure whether [redacted] is confus [redacted] or was misinform**, but to correct her [redacted] did in fact tell me that CHHJ would be disassembling and wrapping my furniture and I have includ [redacted] that email traffic below with this response I was inform [redacted] by not only [redacted] but [redacted] that CHHJ work [redacted] together (partnership) with Zippy ShellIf they in fact work together they should have an understanding of what their roles are and CHHJ should be aware of what they are being hir [redacted] forThat is an issue that ne**s to be address [redacted] between [redacted] and [redacted] , not me as the customerIt is not my issue or fault that there was a lack of communication between them I had a discussion with [redacted] on W**nesday May 25, which she stat [redacted] to me that they disassemble the furniture, but the customer is suppos [redacted] to wrap it prior to disassemblyI told her that made absolutely no sense how could furniture be wrapp [redacted] and protect [redacted] when it is fully assembl**? To properly wrap furniture it ne**s to be disassembl [redacted] and then wrapp**That is commen sense.I know [redacted] is a fairly new business owner and may not be aware of this but as an owner you are responsible for your employeesIf they damage something you as the owner are responsibleTrying to place the blame on everyone else is not acceptableWhen you advertise that your employees are “professionally train**”, go through a “thorough training process”, “season [redacted] veterans”, “AMSA certifi**” and it is not true that is call [redacted] advertising and you can be held liable for thatYour movers had no idea what they were doingThey did not even know the basics of moving, like for example throwing items into a box is not consider [redacted] packing You and your employees were also not aware of the fact that you can not place plastic wrap directly onto wood and leatherPlastic wrap was us [redacted] to wrap my furniture and this caus [redacted] significant damage to my furniture Also I would like to mention I had plenty of blankets to cover my furnitureWhen I was unpacking the moving boxes here in [redacted] there were three boxes which contain [redacted] unus [redacted] blanketsIt seems that the owners of CHHJ and the employees have a severe lack of knowl**ge when it comes to movingIf you own a moving company you should probably have at the very least a basic knowl**ge of this and you do notYou also stat [redacted] you had just purchas [redacted] dishes for the employees to practice wrapping and packing when I paid the invoice on the 27th That is great that you decid [redacted] to provid [redacted] training to your employees but a little late considering they had already damag [redacted] my propertyRegarding [redacted] 's observations I did complain multiple times to her, ***, [redacted] , **, [redacted] and ***I brought multiple concerns to your attention, such as the shoes that were thrown into a box causing damage to them, the damag [redacted] lap top cord, damag [redacted] console, damag [redacted] night standNot to mention the “guys” turning down the a/c, continuously leaving the front door open, dropping my surround sound speaker on the cement garage floor, items (still after being instruct [redacted] on how to wrap breakable items) thrown into boxesThese are just some of the things I had complain [redacted] about.I inform [redacted] you I had over photos and that I would be texting you several photos so you could have an idea of what was damag**You never ask [redacted] for additional photosI told you I had photos showing the boxes, the boxes when I open [redacted] them and as I was taking items out of the boxesIf you ask**, I would have provid [redacted] them to youThese items were not dropp [redacted] as I was unpacking them as you stat [redacted] in your responseI show [redacted] you the damage for some of these items at my home prior to the boxes and furniture even leaving my home.I have never had to have a moving company come back and unpack everything they did because it was not done properly I have previously had full service moves and it never took more than 10-hours to pack, wrap, load etcTaking hours to do this is absolutely ridiculous and is not normalIt should never have taken that longThat is not an opinion and is a factI know this not only from my own experience, but I also had Alli**, Mayflower and Unit [redacted] come to my home to provide estimatesEach and everyone of them said for a full cost move it would take with two men approxhrs to pack and men approxhrs to load my belongingsYou really should speak to other moving companies so they can provide you with information and **ucation on moving.I do know the damage did not occur in Texas or [redacted] or somewhere in between because it happen [redacted] in my homeI told you there was damage inside my home including damage the doors and walls from your employees carelessnessTo answer your questions, yes the storage unit was climate controll [redacted] and yes I know the movers in Californaia did not cause it because they saw the condition of my belongings and how they were wrapp [redacted] and brought me into the containers prior to moving any of my itemsThey saw how poorly things were wrapp [redacted] and pack [redacted] and want [redacted] to ensure they would not be held responsible for another moving company's carelessness.Regarding my grandfathers trunk I just paid to have that trunk restor**I have the before and after photos along with the receiptIt was damag [redacted] by how the CHHJ employees load [redacted] it into the containerI saw [redacted] along with either [redacted] or [redacted] stacking my living room furniture on top of the trunkI said that they could not do that and that the trunk had to be plac [redacted] on top because it would not hold heavy items being plac [redacted] on itThey acknowl**g [redacted] and began taking the furniture off of the trunkThen when I went down to the warehouse I saw the trunk load [redacted] on its side on the bottom of the container with heavy furniture plac [redacted] on top of itI found the email and your Revdex.com response to be offensive in trying to blame me for damage that was done to my property by your employeesIf the purpose was not clear in the photographs why would you not ask for clarification? I told both you and [redacted] if you had any questions or additional photos were ne [redacted] to let me know You never did that and just made assumptions "The purpose of the other photographs was not clear to me"Again if it wasn't clear why didn't you ask for clarification? You can't attempt to resolve a situation and offer rem**y if you have no idea what you are trying to rem**yI should have been ask [redacted] to provide a list of the damag [redacted] items and additional photographsThis was never done" I am assuming.....the items identifi [redacted] are the only items that were affect [redacted] during the move": again that in incorrectAlso stat [redacted] in the email is that I never made a claim through my move coordinator, which is again incorrectI told both you and [redacted] that per my move coordinator that I spoke with on the phone and by email that my items are only cover [redacted] in the case of catastrophic damage and since that did not occur I could not file a claim Also includ [redacted] in the email was " once these costs are understood, a rationale conversation can be held on who should pay for what, if at all"Restoration companies charge to come out to a home to look at furniture, etc and provide a quoteWhy am I going to pay more money out of pocket when there isn't a clear resolution and understanding of who is going to pay for the damage? The email makes it sound like you may or may not pay for the damages Lastly [redacted] mentions there are four items identifi** I sent you photos of more than four damag [redacted] itemsI also specifically told you and [redacted] that what I had text [redacted] was only a few of the items that were damag [redacted] and not all of them.Regarding being double bill**You never address [redacted] this in your responseMy understanding is the "comp" on my bill was due to the time spent on having to unpack the boxes and for the 24th: Since I paid your employees on the 24th to do a job and they did it incorrectly and it had to r**oneThe time on the invoice includes the entire time CHHJ was at my home and there is no mention of the loading of the containers, which I had already paid for.Below are emails between myself and [redacted] On Apr 28, 2016, at 2:PM, [redacted] < [redacted] > wrote:Hello ***I'll double check on the reassembly at the destinationAt this end, I would be using College Hunks as my loading partner and yes they would disassemble the b**, and any other items that should be disassembl [redacted] to minimize space and risk of damage [redacted] Sent from my iPhoneOn Apr 28, 2016, at 2:PM, [redacted] < [redacted] > wrote:Thank you I know you had talk [redacted] about it and I may have misunderstood it was a hectic dayOne question will you disassemble things like the b [redacted] and reassemble at the new place or is that something college hunks does? I just ne [redacted] to know what to expect on the other end.***Sent from my iPhoneOn Apr 28, 2016, at 2:PM, [redacted] < [redacted] > wrote:Hi ***Terry from College Hunks and I have spoken a couple of timesShe will reach out to you to give you a quote for the packingSorry ---------------------------------------- Regards, [redacted]

I was very pleased with Spencer and Wilson on the pick up of the office furniture I would use them again

Response:Upon notification of the clients complaint management reached out to the client in an effort to mitigate the damagesThe client hasd no intrest in speaking to anyone other than what he referred to as "the person that owns the place"When the client was advised he was speaking with senior management he reiterated his previous statement and hung upClient was immediately called back in an effort to explain the authority to offer resolutions lies with the management team and that ownership doesn't participate in a day to day capacityAgain the client wanted nothing to do with what was being explained and stated to have the owner call or leave him aloneAt this point we realized nothing was going to be accomplished due to client not willing to even hear out possible resolutions for his damaged goods

Response:Client [redacted] verbally spoke to someone in our local office in regards to repairs of his fridge, when he was contacted by our team member [redacted] he was informed that someone needed to come by to verify the exact parts needed to place the fridge door back on the hingeTo be clear the fridge was not damaged the doors were disassembled for transport during the course of the clients moveMr [redacted] became aggressive with our team member who was prepared to verify part and complete task and indicated he was not satisfied with that resolution although he was ok with our team members disassembling for transportMr [redacted] later spoke to a local customer service rep and manager repeatedly asking to speak to ownershipAlthough both parties that spoke to Mr [redacted] spoke with were more than capable of satisfying his needs he stood firm in wanting to speak to ownership and when informed that there was no possibility of that he then disconnected the lineAn attempt was made to call back where he answered and stated if you are not the owner we have nothing to discuss and again disconnected the lineWe have made it clear that we would be happy to uphold our end of the agreement as presented through documentation per our state licenseUnfortunately Mr [redacted] is looking for compensation beyond the scope of which he is entitled

Response:Full payment was due at completion of service, informed client that once payment was satisfied a damage claim would be processedClient did not like the resolutions our claim department offered and clients wife became verbally abusive and aggressiveAs of receipt of this notification $ reimbursement check has been issued to the clients address on file

[redacted] Again, We are very sorry for your disappointment in the services provided by College Hunks MovingIn the rare occurrence that we have damage on a move, we go above and beyond NYS mandated liability laws and work very hard to settle all claims within hours as we did with youAs you stated, we were hired to move items given to you from a friends houseA used stove and a used TV standUnfortunately, during the move the glass top on the stove was crackedAt this time our move team made you aware of this and gave you all information to put in a claim with our customer service departmentAt the time you and your husband were trying to decide whether to keep the stove or just get rid of it since it was given to you by a friend and you were still unsure of how you were going to use itWith this information from you and our efforts to do whatever we could to appease you, we offered to remove and dispose of the item for you after the move of your other item was comple te or we could move both items and you could go ahead with a claim for the damageThe removal and disposal of the item would be at no charge of courseIt was all up to you and your husbands decision on whether you wanted to still keep the stoveOnce you made the decision to keep the stove and store it, we advised on how to start a claim investigation and we proactively contacted customer service as wellNext, Our customer service representative contacted you immediately after hearing from our Move team onsite and received a response from you on June [redacted] and settled this claim with you within hours on June ***Please see attached email from you agreeing to the claim settlement and thanking our representative for all of her effortsIn response to your Revdex.com complaint, I'd like to make a few things very clear as they were made on the day of the move and afterwards with our customer service representativeAll initial paperwork is reviewed and signed prior to moveThis is when a client has the option to purchase additional "valuation" for their items or choose not to and opt for the free valuation mandated by NYS, which values an entire shipment at $and each item that is damaged or lost to be paid in settlement at a sum of cents per poundWe do NOT sell Insurance as we are not an insurance companyPrior to a move, We only offer what is legally allowed under NYS lawYou chose to value your shipment at the standard and free cents per pound per itemYou only asked to purchase valuation after your moveUnfortunately, you can only purchase extra protection before the move begins, not after it is completedJust like any protection, valuation and Insurance, you have to purchase it before trying to use it, not retroactivelyAll this being said, we always go above and beyond our legal liability in any case where there is damage and have always repaired, replaced or settled at an amount much greater tha n the cents per pound per item taking into account the depreciated value of any used item to come to a mutually agreed upon settlementThis was no different for youThe cost of your move was $for the time and labor to move the items from your friends home to your home plus the truck/travel and supply fee of $93.75, totaling $The weight of the stove was pounds so our legal liability to you was $As we mentioned to you at the time, we go above and beyond in our mission to provide superb customer service and we did not feel that the $was suffice even though that was our only obligationOur next step was the offer of a $refund for your move, leaving only the $fee in place for moving the tv stand/entertainment unit successfullyAt this time, you thanked us and agreed to this settlement, saying you were satisfied and would be able to get the stove repairedWe sent an apology letter for your dissatisfaction with the servic e and your refund was processed on June ***, hours after making the initial claim and contact with our customer service representative and you agreed that you were satisfied with this settlement and thanked our representative multiple timesThis Revdex.com complaint is the first time we have heard from you since our mutually agreed upon settlementWe have all signed paperwork and documentation to validate and back up this agreement and a satisfactory conclusion to your move and damage complaintAgain, we apologize for any dissatisfaction with our service and we hope we get another opportunity to wow and amaze you in the futureAs is well documented over thousands of positive star public online reviews, we strive to provide a stress-free experience and top notch service to all of our clientsIn the rare occurrence that we fall short of our high expectations for ourselves, we are quick to remedy the situation and settle any claims within hoursPlease feel free to contact me directly for any further assistanceThank you for choosing College Hunks Moving and for taking the time to provide us with feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
the company has not resolved the issuethey stated that they will contact me in business daysPlease leave this open until I am able to speak to the companyThank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they NEVER reached outThe only oeople I ever spokevwith wer "customer service" people that picked up the phone whose repeated answer would be "we will have someone call you back." That was the sum of my calls to themTheir response to you is an unmitigated lie
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The individual they reference, ***, did call at one point saying he "was told to call but had no idea why." That was the first and last I heard There has been no other communications from anyone at their officeThey continue to obfuscate business and absolutely no offer or intent to take care of the matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
As per our conversation, this complaint is still unresolvedThe company stated that a check was issued to me on 2/As of today, no check has been received and further attempts to contact the company have been unsuccessfulThank you for your assistance with this matter. Regards,***
Regards,
Brian Hafley

Thank you for your feedback. We appreciate all feedback from all of our clients as it helps make our systems, processes and execution better and we pride ourselves on a great customer experience for all of our clients.
In this case, however, I'd like to tell the rest of the story and fill in many facts that were unfortunately left out of this clients review. We received a lead from a national partner company that deals with hoarders because the scope of the job was very large and would be unaffordable for this client in this situation. The client claims that this partner quo*** her $and that is why she is upset with our pricing but this is not true. This company quo*** her $for men and day of labor and truckload of junk. We did the job over days with men and a little over truckloads of junk for a total of $4,100. This is what happened leading up to the job. Once we received the lead we contac*** the client right away to see how we can help during this difficult time. Our company specializes in helping clients during these difficult times both with Junk removal and moving. Our *** ** *** spoke to the client over the phone and attemp*** to set up an onsite estimate. The client refused an onsite estimate because she said she lived almost hours away and didn't want to come that far for the estimate. *** urged her to reconsider so we could give her an accurate estimate but she sent a couple of pictures and asked *** to do his best over the phone. She also said she would need move labor. *** explained our move labor rates to the client and also our truckload pricing along with any additional charges that might occur in a typical hoarder situation, such as bagging garbage that is thrown all over before it can be moved to the truck. *** explained that without seeing the units he could not give a perfect estimate but from what information he had, it would be at least truckloads and could be more. Then he explained to the customer how we would handle the job and a final estimate the day of the job. He promised we would send teams with trucks and that our *** *** would accompany the teams to give a final estimate for the job and help manage the job. When our teams arrived, they discovered both very large units were on the second floor and they were packed and filled to the roof of both units. These were the largest units in the storage facility and they could not have taken another item. They were packed to absolute capacity. After accessing the job, including the move labor and any other additional labor to complete the job, our manager quo*** the client $to complete the job. At this time, the client was very upset and star*** to claim that we quo*** $for the job. As mentioned above, this is not true, we were very clear that the job would be at least truckloads plus the moving labor and possibly additional labor depending on what needs to be done in the units in order to get them clean but we would give a final estimate when onsite the day of the job since the client refused to come and have an onsite estimate performed prior to the scheduled date. Because we pride ourselves in client satisfaction and customer service and because our team is well trained to deal with these sensitive situations that come along when their is a death or divorce in the family and particularly in hoarder situations, they very calmly went through how every step of the job would go and they contac*** our *** ** *** to see if he could discount the job at all. This client was very difficult, demanding we do the job right away because she needed the items out before the end of the month but did not want to pay what was already a very reasonable price for the scope of work. Our *** ** *** who was the first to speak to the client originally, got on the phone with the client and agreed to waive all labor, including the move labor and said we would only charge the truckload price. He even went further and discoun*** the truckload price, quoting the job to clean out the large units for $and waiving all labor including the move labor for some items they wan*** to put in a smaller unit on the first floor. At this point, we were priced too low for this large of a job but we wan*** to help out this client who was dealing with a tough situation, clearing out her deceased mother in laws storage units at the end of the month and she was overwhelmed with a serious hoarding situation. The client agreed to the discoun*** price of $for the units and we began work right away once we got approval on price and to begin the job. Unfortunately, we were behind at this point because we had to wait for approval to start but we moved some other jobs around and dedica*** men, trucks and the entire day to his client and this very labor intensive job. Outside of the price, the client gave great reviews of the team and their hard work and gave a generous tip to all of our team members once the job was complete. At the end of the job, we explained that there were a few items left over that we could not take but would move down to there 3rd smaller unit on the first floor and we would come back at no charge to remove them if they decided they did not want to keep them. These items were left to the end because they were unsure if they wan*** to get rid of them. Once they said we could dispose of them, we unfortunately ran out of room and because it was the Saturday before labor day all of our donation facility partners and disposal facilities closed early for the holiday weekend. We were able to fill up trucks in the time everything remained open but with the last trucks full and everything closed we didn't have any other option for the last few items. We moved the items down to the 3rd smaller unit and asked when the client would like us to come back. She reques*** Tuesday, September ***(day after labor day) so we put her on the schedule for that day. When we arrived on September ***, the client informed us that she changed her mind and didn't want to keep anything in the 3rd storage unit. Her and her husband decided they would get rid of everything in the unit. This was never part of any quotes so we let her know that we could take care of it right away and we would discount the truckload price down to $again but we would have to charge $for the additional truckload with no additional labor charges for bagging or anything else. She agreed and we comple*** the job. The entire job came out to $with over truckloads comple***, move labor and men their for an entire day and men their on the second day. We gave an exact estimate that was heavily discoun*** and we stuck to it before beginning any work. The client agreed to the price, we did the job and she was very happy with our men and the job that was done. She contac*** us a week or so after the job asking for us to give back money because she could have gotten the job done for $2500. Unfortunately she is misinformed here or misunderstood our national partners quote. Their quote was for men and truckload. This job was a lot bigger and she would have paid close to $with their company. They charge a lot because they deal with very severe hoarder situations. They passed this client to us because it wouldn't make sense for the client in this case to pay their rates. It was a hoarder situation but not one that required the many different areas their company would deal with. We truly believe that if she understood that quote and realized how much money she saved by going with us, she would be very happy with the price she paid. It was heavily discoun*** and she was very happy with the team and the job they did. The *** of our company did respond to this client and our *** ** *** spoke to the client many times, so the claims that we didn't respond are not true. Unfortunately the client was convinced of this other estimate and did not agree with our response and didn't want to hear how heavily discoun*** this job wasI spoke to the company that referred this client and they were happy to explain their estimate to her and explain how much more it would have been but I'm not sure if that ever took place. Again, we did everything we said we would with this client from the first contact, to the onsite estimate the day of the job and we only began work after the estima*** price was accep***. We did not add any charges to that estimate, we stuck to that quote and we worked very hard to satisfy the client. On the *** day, when we arrived to take the last few items at no additional charge they added an entire small unit for removal. We said no problem, discoun*** our rate, waived any additional labor and got right to work. We hope this helps fill in the blanks. We have all paperwork signed off from the client for the estimate and comple*** job, stating their satisfaction along with many emails back and forth to back up our statement

Response:We provided Mrs*** with labor services on June 22, Three men were contracted to go to her home and move furniture from her house to a third party moving truckThe policy for labor services is as follows: after our men leave we are not liable for any damages that occur to the
client’s items, If there are issues with the job, and how it is completed, these issues need to be brought to our attention on siteIn addition, Mrs*** is trying to hold us responsible for using twice the amount of truck space on a quote we did not provide her; we are not responsible for another moving company’s quoteThis was also an out of state move, unfortunately, we do not provide moving blankets/quiltsWe are unable to provide these because we would not be able to recover themThe client stated that we had used the moving blankets she provided, along with shrink-wrap to protect her items, but then stated a week or so after the move, she was displeased with the protectionCollege Hunks Moving is licensed, bonded, and insured, but there must have been a miscommunication that labor jobs are covered by the standard valuationIf it had been a full-service move with College Hunks doing the load and unload, it would have been covered by the standard valuation, but there is no reasonable proof that the items were damaged due to our negligence other than the clients word, which was reported after a lengthy amount of timeWe are not responsible for damages to items that are loaded onto third party moving trucks and driven to Illinois by someone other than College Hunks MovingThe client continued to pay the job in full and tip her three movers $We are also not responsible for the reimbursement for the tip she voluntarily gave to the movers for the job they didDue to the miscommunication on my part, where I thought Mrs*** used College Hunks Moving for a full-service move and came to find out it was just a labor job, we are more than happy to refund her $for the job since it was not necessary for her to send the picturesThat was an error on our part and I apologize

Initial Business Response /* (1000, 6, 2015/09/09) */
We were hired by Mrs. [redacted] to move some items from a Uhaul into Mrs. [redacted]'s home. We didn't load the Uhaul or transport the items. We were only unloading the items. Mrs. [redacted] claims the item no longer works. We are not responsible for items...

thqat were loaded and transported by someone else because we contend that the item was damaged during the loading or transporting of the item. To be nice I offered to help her out and pay her .60 cents per pound although we believe they were damaged by the persons or person loading and/or transporting the item. I offered her .60 cents per pound per the Household Goods Act of 2009 statute 47 O.S. 161A enforced by the OCC Oklahoma Corporation Commission. I offered her .60 cents per pound just to resolve the issue but she said no and that she would make me pay for it "one way or the other" and that she would see me in court.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He lied. His worker dropped my washer off the truck and admitted it to me, He said they had insurance to cover the repair and were also bonded.
Are you going to believe this person who is lying?
Ask him to have his worker call you or perhaps he has told him to lie also.
I have the person's name and will be glad to give it to you.
[redacted]
Final Consumer Response /* (4200, 20, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again he is lying. His worker admitted to dropping the washer. Why is he telling lies when my son was there and witnessed the guy saying he (employee of College Hunks Hauling Junk) dropped the washer off the back of the moving truck? What is he going to do tell the young man to lie and say that he did not admit that? The man is obviously a liar and one of those unscrupulous, shady business people you read about in the newspaper. I have a witnessed statement of what I have written to you. The statement has been notarized and certainly will stand in a court of law.
Final Business Response /* (4000, 18, 2015/10/07) */
Thank you Revdex.com of Central OK Inc. for your most recent communication. However, again, as I stated in my last communication, we did not load or transport the items. We only unloaded the items. I suspect that the washer was probably in good working order when the item was last used by the client; but it is impossible for the client to know if the item made INOPERABLE during the loading and transportation of the item. We are not responsible for items that are made INOPERABLE while loading or transporting if we did not load or transport the items. Mrs. [redacted] needs to contact the Professional Moving Company she used that loaded and transported the items and address this issue with them.

Initial Business Response /* (1000, 6, 2015/10/27) */
We provided Mrs. [redacted] a $240.00 discount off of her move job to take care of the price of the broken glass and because she was dissatisfied.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/28) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I do not except their response as this is a lie. The broken glass was agreed to be fixed I even have it in writing the discount was due to me arguing the fact that they took way too long and they had inexperienced movers. This reason of discounting the cost of my move in Lou of fixing the glass is a flat out lie this wasn't even brought into it until I have been fighting with them for two weeks to find out about my class. They took the two broken pieces of glass to have it repaired or had a Nother glass made to replace the broken one and so now I don't even have fat to get the glass repaired. This discount has nothing to do with the broken glass.
Final Business Response /* (4000, 10, 2015/11/09) */
Mrs. [redacted] was given a $240.00 discount off of the price of her move job to make up for the cost of replacing her glass.

Complaint: [redacted]
I am rejecting this response because:In response to the message I receiv** on 30JAN2017 from College Hunks Hauling Junk (CHHJ).  My "only course of action" is not with Zippy Shell. [redacted] should have address** this and resolv** this matter by paying for the damages her employees caus**. The contract with Zippy Shell  was for the following: loading up the contents of my home into three containers; delivery to [redacted] area and unloading at the destination. I contact** one of the owners, [redacted] to discuss the damages to my belongings that occurr** in my home and as a direct result of being improperly wrapp**. She in turn contact[redacted]. I am not sure why she contact** him or why he was contacting me because I had contact[redacted] to resolve this issue.  The email from [redacted] was not to “verify the facts” and had several false statements includ**.[redacted] has repeat**ly and very conveniently fail** to mention that everything that was pack** on Tuesday May 24th had to be unpack** and repack**.  She also stat** that “nothing was prepar**” and that there was a “time crunch”. I was closing on my home that Friday the 27th and it was CHHJ that caus** the time crunch by taking almost 50 hours to pack and load a one story, 1700 square foot home.  I did not cause the situation, the employees with CHHJ did. You had to react to your employees improperly packing my belongings. How could I prepare the rest of my property to be load** when I had to focus on unpacking and repacking everything along with taking photos of how the items were pack** and the damage they caus**.I did request two movers for 2-3 hours. Considering it should only take 5-6 hours to pack a 1700 square foot home with one person in it that should have been plenty of time. When they arriv** I told them I just ne[redacted] them to pack the kitchen. They ask** to see the rest of the home, which I show** them and they stat** they would start their way from the front of the home and then make there way back to the kitchen. As they are suppos** to be “professional movers” I assum** they knew what they were doing, but I was obviously incorrect. Also to say that nothing was pack** is incorrect. You never went into my home to see what was pack** and what wasn’t so please do not make assumptions or comment on what you know nothing about.To say I was not happy is an understatement. My belongings were literally thrown into boxes. I have the pictures showing this and so does [redacted]. To say that “our guys did not pack her things repre[redacted]tive of College Hunks” is a huge understatement. When your employees make a mistake and damage someone's property, you as the owner are responsible. You were also unaware that the movers were still packing my belongings on Thursday, so to say that there is no way any of the boxes that were repack** were done incorrectly is false. [redacted] was not on site with you the majority of the time. The second and third containers were pack** on Thursday when neither you or [redacted] were on the property.  That is why I contact** him and went down to the warehouse to view the containers.  All of the containers were not repack**, that is another incorrect statement. Parts of the second and third containers were repack** because [redacted] had stat** he saw areas of concern regarding how they were pack**.[redacted] also ne**s to review the invoice and what I was charg**. I was in fact charg** $1,120.00 for [redacted] and Terry for 14 hours on May 25, 2016. [redacted] and [redacted] 10 hours, $480.00. I was charg** $240.00 for wrapping on May 26, 2017. I paid a total of $2,160.00 not 1,440.00. I was in fact charg** 720.00 for the first day of packing. 47 hours to pack a home with a total of 6 people is absolutely ridiculous.I am not sure whether [redacted] is confus** or was misinform**, but to correct her [redacted] did in fact tell me that CHHJ would be disassembling and wrapping my furniture and I have includ** that email traffic below with this response.  I was inform** by not only [redacted] but [redacted] that CHHJ work** together (partnership) with Zippy Shell. If they in fact work together they should have an understanding of what their roles are and CHHJ should be aware of what they are being hir** for. That is an issue that ne**s to be address** between [redacted] and [redacted], not me as the customer. It is not my issue or fault that there was a lack of communication between them.  I had a discussion with [redacted] on W**nesday May 25, 2016 which she stat** to me that they disassemble the furniture, but the customer is suppos** to wrap it prior to disassembly. I told her that made absolutely no sense how could furniture be wrapp** and protect** when it is fully assembl**? To properly wrap furniture it ne**s to be disassembl** and then wrapp**. That is commen sense.I know [redacted] is a fairly new business owner and may not be aware of this but as an owner you are responsible for your employees. If they damage something you as the owner are responsible. Trying to place the blame on everyone else is not acceptable. When you advertise that your employees are “professionally train**”, go through a “thorough training process”, “season** veterans”, “AMSA certifi**” and it is not true that is call** false advertising and you can be held liable for that. Your movers had no idea what they were doing. They did not even know the basics of moving, like for example throwing items into a box is not consider** packing.  You and your employees were also not aware of the fact that you can not place plastic wrap directly onto wood and leather. Plastic wrap was us** to wrap my furniture and this caus** significant damage to my furniture.  Also I would like to mention I had plenty of blankets to cover my furniture. When I was unpacking the moving boxes here in [redacted] there were three boxes which contain** unus** blankets. It seems that the owners of CHHJ and the employees have a severe lack of knowl**ge when it comes to moving. If you own a moving company you should probably have at the very least a basic knowl**ge of this and you do not. You also stat** you had just purchas** dishes for the employees to practice wrapping and packing when I paid the invoice on the 27th.  That is great that you decid** to provid** training to your employees but a little late considering they had already damag** my property. Regarding [redacted]'s observations.  I did complain multiple times to her, [redacted], **, [redacted] and [redacted]. I brought multiple concerns to your attention, such as the shoes that were thrown into a box causing damage to them, the damag** lap top cord, damag** console, damag** night stand. Not to mention the “guys” turning down the a/c, continuously leaving the front door open, dropping my surround sound speaker on the cement garage floor, items (still after being instruct** on how to wrap breakable items) thrown into boxes. These are just some of the things I had complain** about.I inform** you I had over 300 photos and that I would be texting you several photos so you could have an idea of what was damag**. You never ask** for additional photos. I told you I had photos showing the boxes, the boxes when I open** them and as I was taking items out of the boxes. If you ask**, I would have provid** them to you. These items were not dropp** as I was unpacking them as you stat** in your response. I show** you the damage for some of these items at my home prior to the boxes and furniture even leaving my home.I have never had to have a moving company come back and unpack everything they did because it was not done properly.  I have previously had full service moves and it never took more than 10-12 hours to pack, wrap, load etc. Taking 47 hours to do this is absolutely ridiculous and is not normal. It should never have taken that long. That is not an opinion and is a fact. I know this not only from my own experience, but I also had Alli**, Mayflower and Unit** come to my home to provide estimates. Each and everyone of them said for a full cost move it would take with two men approx. 8 hrs to pack and 2 men approx. 4 hrs to load my belongings. You really should speak to other moving companies so they can provide you with information and **ucation on moving.I do know the damage did not occur in Texas or [redacted] or somewhere in between because it happen** in my home. I told you there was damage inside my home including damage the doors and walls from your employees carelessness. To answer your questions, yes the storage unit was climate controll** and yes I know the movers in Californaia did not cause it because they saw the condition of my belongings and how they were wrapp** and brought me into the containers prior to moving any of my items. They saw how poorly things were wrapp** and pack** and want** to ensure they would not be held responsible for another moving company's  carelessness.Regarding my grandfathers trunk I just paid to have that trunk restor**. I have the before and after photos along with the receipt. It was damag** by how the CHHJ employees load** it into the container. I saw ** along with either [redacted] or [redacted] stacking my living room furniture on top of the trunk. I said that they could not do that and that the trunk had to be plac** on top because it would not hold heavy items being plac** on it. They acknowl**g** and began taking the furniture off of the trunk. Then when I went down to the warehouse I saw the trunk load** on its side on the bottom of the container with heavy furniture plac** on top of it. I found the email and your Revdex.com response to be offensive in trying to blame me for damage that was done to my property by your employees. If the purpose was not clear in the photographs why would you not ask for clarification? I told both you and [redacted] if you had any questions or additional photos were ne[redacted] to let me know.  You never did that and just made assumptions.  "The purpose of the other photographs was not clear to me". Again if it wasn't clear why didn't you ask for clarification? You can't attempt to resolve a situation and offer rem**y if you have no idea what you are trying to rem**y. I should have been ask** to provide a list of the damag** items and additional photographs. This was never done. " I am assuming.....the items identifi** are the only items that were affect** during the move": again that in incorrect. Also stat** in the email is that I never made a claim through my move coordinator, which is again incorrect. I told both you and [redacted] that per my move coordinator that I spoke with on the phone and by email that my items are only cover** in the case of catastrophic damage and since that did not occur I could not file a claim.  Also includ** in the email was " once these costs are understood, a rationale conversation can be held on who should pay for what, if at all". Restoration companies charge to come out to a home to look at furniture, etc and provide a quote. Why am I going to pay more money out of pocket when there isn't a clear resolution and understanding of who is going to pay for the damage? The email makes it sound like you may or may not pay for the damages.  Lastly [redacted] mentions there are four items identifi**.  I sent you photos of more than four damag** items. I also specifically told you and [redacted] that what I had text** was only a few of the items that were damag** and not all of them.Regarding being double bill**. You never address** this in your response. My understanding is the "comp" on my bill was due to the time spent on having to unpack the boxes and for the 24th: Since I paid your employees on the 24th to do a job and they did it incorrectly and it had to r**one. The time on the invoice includes the entire time CHHJ was at my home and there is no mention of the loading of the containers, which I had already paid for.Below are emails between myself and [redacted]On Apr 28, 2016, at 2:50 PM, [redacted] <[redacted]> wrote:Hello [redacted]. I'll double check on the reassembly at the destination. At this end, I would be using College Hunks as my loading partner and yes they would disassemble the b**, and any other items that should be disassembl** to minimize space and risk of damage. [redacted]. Sent from my iPhoneOn Apr 28, 2016, at 2:32 PM, [redacted] <[redacted]> wrote:Thank you.  I know you had talk** about it and I may have misunderstood it was a hectic day. One question will you disassemble things like the b** and reassemble at the new place or is that something college hunks does? I just ne** to know what to expect on the other end.[redacted]Sent from my iPhoneOn Apr 28, 2016, at 2:28 PM, [redacted] <[redacted]> wrote:Hi [redacted]Terry from College Hunks and I have spoken a couple of times. She will reach out to you to give you  a quote for the packing. Sorry ----------------------------------------
Regards,
[redacted]

Response:Client [redacted] verbally spoke to someone in our local office in regards to repairs of his fridge, when he was contacted by our team member [redacted] he was informed that someone needed to come by to verify the exact parts needed to place the fridge door back on the hinge. To be clear the fridge was not damaged the doors were disassembled for transport during the course of the clients move. Mr [redacted] became aggressive with our team member who was prepared to verify part and complete task and indicated he was not satisfied with that resolution although he was ok with our team members disassembling for transport. Mr [redacted] later spoke to a local customer service rep and manager repeatedly asking to speak to ownership. Although both parties that spoke to Mr [redacted] spoke with were more than capable of satisfying his needs he stood firm in wanting to speak to ownership and when informed that there was no possibility of that he then disconnected the line. An attempt was made to call back where he answered and stated if you are not the owner we have nothing to discuss and again disconnected the line. We have made it clear that we would be happy to uphold our end of the agreement as presented through documentation per our state license. Unfortunately Mr [redacted] is looking for compensation beyond the scope of which he is entitled.

Response:Upon notification of the clients complaint management reached out to the client in an effort to mitigate the damages. The client hasd no intrest in speaking to anyone other than what he referred to as "the person that owns the place". When the client was advised he was speaking with senior...

management he reiterated his previous statement and hung up. Client was immediately called back in an effort to explain the authority to offer resolutions lies with the management team and that ownership doesn't participate in a day to day capacity. Again the client wanted nothing to do with what was being explained and stated to have the owner call or leave him alone. At this point we realized nothing was going to be accomplished due to client not willing to even hear out possible resolutions for his damaged goods.

I was very pleased with Spencer and Wilson on the pick up of the office furniture. I would use them again.

Reimbursement has been issued to the client and our records indicate client has successfully received those funds

Response:Full payment was due at completion of service, informed client that once payment was satisfied a damage claim would be processed. Client did not like the resolutions our claim department offered and clients wife became verbally abusive and aggressive. As of receipt of this notification $100...

reimbursement check has been issued to the clients address on file.

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Description: MOVING ASSISTANCE - PACKING, UNPACKING, ORGANIZING

Address: 6670 Corners Industrial Ct STE A, Norcross, Georgia, United States, 30092-3613

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