College Muscle Movers, LLC

My experience was very positiveThey were polite, considerate, fast, and yet very careful moving my thingsI would recommend them totally

Everything was good until they actually moved our stuff They misrepresented their abilities to move larger items (they were told exact make and model of everything heavy) The guys that were sent out were not 'elite athletes' like advertised They weren't even hard workers Most the time we watched them stand around and talk (at $350/he) They moved our hot tub and caused $worth of damage It also took them hours to move this one item which cost well more than simply hiring a spa company to move it They said they could handle it but couldn't When we asked for them to simply make it right, the owner (Cameron C***) said most people are satisfied and sorry we weren't All we wanted was our stuff fixed, Cameron said too bad When I expressed my concerns and that I would be happy to provide a positive review if they do the right thing, he accused me of extortion I think this could be a great company as they have a good process but unfortunately poor leadership and advertising will catch up with them Beware of using this company unless you are moving boxes of pillows, then you should be fine

Moving is an imperfect science and we attempt to provide customers with as close to a start time as possible, but cannot guarantee itMany other moving companies give a several hour window for their arrival, we prefer to give something with a little less ambiguity, but some variance, so our customer's can better prepare.Please see the attached documentation which is our Pre-Service confirmation of details, policies and information about the move that we send to verify all details with our customers and ensure we are on the same pageThe customer initials several policies and signs off on the document as a whole, confirming details and accepting of all policies - including deposit forfeiture upon cancellation within daysWe were ready to head to their location with less than, or around, hour of delay when they cancelled our moving team.Furthermore, we were never notified of a tight time-table that they were working under, and thereby we were apparently working underIt would not have changed our arrival time, but it would have helped us to better understand their limitations had we been notified of them sooner.Long story short, our crew was still ready, willing and able to perform the service with a slight delay and the customer chose to cancel the service in it's entiretyThey could have elected to have the crew still come and help for at least a single hour, which is what the deposit they chose to forfeit was worth with regard to our service timeWe apologize for our tardiness, but we do not (and cannot) guarantee our arrival time as there are so many moving parts to logistics

I am rejecting this response because:

I am rejecting this response because:
Original quote given be the company was 4-hoursThey ended up at hours, more than double the estimateWhat should have been a $moving job ballooned to $1,Workers worked excessively slow and talked constantly, often breaking form doing work to talkWith my belongings in their truck they coerced me into signing a document for more feesGoing one or more hours over would have been reasonable, but it is not reasonable to go more than double the original quoteCompany has been extremely combative to deal with, refused to discuss solutions, employed several shady practices, and frequently uses threatsI have tried to meet them in the middle to resolve the issue but they continue to be condescending and admit any responsibility for the extreme overages

We provided Mr. [redacted] with a non-binding estimate for 5 hours of service time based on information provided over the phone to our Moving Consultants. Customers book understanding that the hourly billing will continue to accrue if there are unexpected circumstances, unreported inventory or...

other obstacles. After verbally going over all details, we sent out an electronic document, “Request for Service”, for signature capture via DocuSign that provided full written details of his service rate, non-binding estimate, time, addresses, inventory, etc. On this document he also individually initialed the non-binding estimate clause, as we like to make sure our customers see it specifically. The customer signed this document electronically on 1/15/18 @10:53 AM. He again initialed our paperwork acknowledging the non-binding nature of his estimate. This service was one we kept a tighter eye on and have multiple time stamped logs of management notes of check-ins with the crew, where they were reporting that the customer was actively packing his residence while we were moving him out. This unpreparedness is the greatest contributor to the overage; however, there other smaller details as well, such as inventory overages, also contributed to the service going over-estimate. The actual service time was 8.75 hours and was acknowledged with full signature and authorization to charge his credit card for the balance due. Beyond all of the other documentation, we also have a hand-written note between our crew and the customer stating that he understood that the service was going over-estimate. This signature was obtained at a point mid-service. Upon request, we can furnish copies of the above-mentioned documentation. The customer has stated vague concerns about time inefficiency of the crew on-site. We have continued to offer remedy to service concerns, but Mr. [redacted] has not followed our requested and standard process.

Moving is an imperfect science and we attempt to provide customers with as close to a start time as possible, but cannot guarantee it. Many other moving companies give a several hour window for their arrival, we prefer to give something with a little less ambiguity, but some variance, so our...

customer's can better prepare.Please see the attached documentation which is our Pre-Service confirmation of details, policies and information about the move that we send to verify all details with our customers and ensure we are on the same page. The customer initials several policies and signs off on the document as a whole, confirming details and accepting of all policies - including deposit forfeiture upon cancellation within 3 days. We were ready to head to their location with less than, or around, 1 hour of delay when they cancelled our moving team.Furthermore, we were never notified of a tight time-table that they were working under, and thereby we were apparently working under. It would not have changed our arrival time, but it would have helped us to better understand their limitations had we been notified of them sooner.Long story short, our crew was still ready, willing and able to perform the service with a slight delay and the customer chose to cancel the service in it's entirety. They could have elected to have the crew still come and help for at least a single hour, which is what the deposit they chose to forfeit was worth with regard to our service time. We apologize for our tardiness, but we do not (and cannot) guarantee our arrival time as there are so many moving parts to logistics.

My experience was very positive. They were polite, considerate, fast, and yet very careful moving my things. I would recommend them totally.

Everything was good until they actually moved our stuff. They misrepresented their abilities to move larger items (they were told exact make and model of everything heavy). The guys that were sent out were not 'elite athletes' like advertised. They weren't even hard workers. Most the time we watched them stand around and talk (at $350/he).
They moved our hot tub and caused $1000 worth of damage. It also took them 2 hours to move this one item which cost well more than simply hiring a spa company to move it. They said they could handle it but couldn't. When we asked for them to simply make it right, the owner (Cameron C[redacted]) said most people are satisfied and sorry we weren't. All we wanted was our stuff fixed, Cameron said too bad. When I expressed my concerns and that I would be happy to provide a positive review if they do the right thing, he accused me of extortion. I think this could be a great company as they have a good process but unfortunately poor leadership and false advertising will catch up with them. Beware of using this company unless you are moving boxes of pillows, then you should be fine.